Hotel a 4 stelle in Devon, Regno Unito

Cost wise it was reasonable, and the location is bang in the middle of Plymouth shopping area. Parking is right under the hotel, and check in was quick. Room was very tidy and spacious, and cool enough but no air conditioning., just fan. Staff were all lovely, bar staff, reception and service staff, notably Christopher at breakfast who went out of his way to entertain my little girl. Food wise was OK, but 2 complaints. The breakfast orange juice is not fresh, or it's watered down, not nice. And for evening meal I ordered fish and chips, and it was a SLIVER of fish in batter....which for the cost was ridiculous. The staff were very understanding, but the kitchen should definitely seen a new supplier. Overall, it was a lovely stay and would definitely go back...my gripes are purely for management if they wish to address them for future guests. Recommend.

We stayed in a 1 bed lodge. The property had everything you need and the washing machine/ tumble was a great addition and we were also given a few wash sheets- bonus.It was also fully equipped with the little things that makes the stay more enjoyable/ comfortable such as kitchen roll/ tea towels/ liquid/ coffee/ tea/ milk sachets and shower gel/ shampoo. The heater in the bathroom was also great to offload wet towels from the pool. The house itself was good. The only thing that would have made it a tad better was a little bit more attention to cleanliness detail. However I am certain that had we pointed this out to staff this would have been rectified as they did with a request for change of bedding. On the flip side, if it had been overly spotless I probably wouldn’t have relaxed either with our 2 children. In all, we cannot complain for price we paid. The events put on was a lovely surprise as we didn’t expect this. This ranged from bingo, bouncy castle and a magic show. The different food vans each evening were a lovely touch. We only tried the chicken curry on a Monday evening and to be honest, we thought it lacked on flavour. The peacocks were super amazing wondering around and the three little ducks. Lovely location to go out and explore we went to Bucks Mill ( beautiful) Bute ( beautiful) and Westwood Ho! Also nice for a bit more ambient. Also, if you have children, the milkyway adventure park is a lovely addition and takes about 25 minutes.

Abbiamo soggiornato in due camere King con balconi come famiglia e l'hotel nel suo complesso ha molto da fare. La posizione è fantastica nel cuore di Exeter, perfetto per camminare ovunque. L'hotel stesso è molto bello, soprattutto il bar celeste in alto piano. Le viste sono eccellenti, le bevande sono molto buone, e il servizio in alto è stato genuinamente amichevole e attento. Abbiamo anche preso alcuni nibbles nel ristorante in basso e il cibo e il servizio erano solidi. Le camere erano pulite, spaziose e i balconi erano un bel toccamento, tutto si sentiva moderno e confortevole. L'unico reale downside e è un grande è il servizio di desk front. Per un hotel a questo punto di prezzo (e soprattutto come proprietà IHG), è davvero lasciato tutto il posto. Il personale era lento, non particolarmente conosciuto (e odio aggiungere, non il ”più veloce”), e a volte molto breve/ridotto. Ci è stato detto quando ci siamo accertati che avremmo avuto un checkout tardivo come membri dell’IHG, ma quando siamo tornati più tardi un altro membro del personale non aveva idea di cosa stavo parlando e sembrava confuso su come gestirlo. Alla fine ha offerto solo una stanza fino alle 12:00, che dopo un check-in alle 3:00 non si sente davvero come un check-out tardivo. Viaggiamo molto e l'esperienza del desk front here è stata notevolmente inferiore al standard. Il resto dell'hotel (camere, bar, ristorante, posizione) è davvero buono, ma il povero servizio front-of-house è quello che ricordiamo di più. Vorrei restare ancora? Probabilmente, a causa della posizione e delle camere, ma spero davvero che essi possano organizzare la formazione e l'atteggiamento del desktop.

The hotel was really convenient for the train station being only 5 to 10 minutes walk away. This was great as we had booked a train via Trip at a super price. The hotel is a great base to explore the area including Brixham, Torquay, Teignmouth and Dawlish - using the train was cheap and quick. Now for the hotel - We arrived at around 2pm and the room was ready which was a result. The lift is operated by the room key and is good for security. The room was clean and large with a super king sized bed and a walk in shower with toiletries and hairdryer. There is also an iron and ironing board if needed. The room was very comfortable and extremely quiet and soundproofed. There is air con or heating in the room and the maid visited daily to make up the room and replenish the tea and coffee. We booked a breakfast included room - highly recommended! There is a buffet for hot breakfast plus cereals, fruit, toast, croissants and pastries. Tea, coffee and juices. Everything was replenished as needed - My advice is to book this because it is £18 PP if bought on the day. The staff here were exceptional from the front desk to the maids and the restaurant and bar staff - very nice crew and most helpful and polite. We ate in the hotel on one of our nights and found there to be a decent choice with a vegetarian option or two. There are a few good eating houses nearby - we recommend Henrys Bar and The Local Thai as really good places. Overall this hotel is extremely good and very good value for money - We will stay again if in the area.

The hotel location is very convenient, just 5 min walk to the city centre. There are supermarkets, restaurants and barber shops nearby and make it convenient for short or long stay.

The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking. We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service. Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing. The restaurant was the most disappointing part of the stay. I'm the evening service was slow, followed by having our order wrong twice and also dropped. Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet. However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'. We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.

L'Hotel Rougemont è una bella e elegante proprietà. Mi ha immediatamente impressionato il design interno. Ha una sensazione classica, sofisticata che rende il soggiorno speciale. La stanza era eccezionalmente pulita e offre un ambiente molto confortevole per rilassarsi. In termini di comodità, aveva tutto quello che potevo fare; era bello trovare un asciugacapelli, un ferro e un bagno completo già nella stanza, che rendeva il soggiorno molto conveniente e senza problemi. L'unica cosa che mi ha colpito era una frustrante esperienza riguardo al tempo di check-out. Quando ho prenotato, la mia conferma ha indicato un tempo di check-out prima delle 2:00. Tuttavia, alle 12:00, ho ricevuto una chiamata telefonica che ha indicato che era il momento di lasciare la stanza. Quando ho spiegato i miei dettagli della prenotazione, mi è stato detto che il checkout tardivo era ”sottoordinato alla disponibilità”. Questo non è stato mai menzionato durante la prenotazione, né è stato portato avanti quando ho raccolto le chiavi sul desktop. Essere detto all'ultimo minuto che il vostro tempo confermato non è garantito è stato un fine deludente per un altro bellissimo soggiorno. Non era un fan di quella sorpresa di mezzogiorno.

A simply Devine hotel with such historical charm  The charismatic entrance foyer draws you into this wonderful exquisite reception area We had the upmost pleasure in staying on New Years Eve  & were greeted with a lovely glass of free champagne in letting the New year in  They also had a really good modern band playing the finest of music in one of their opulent rooms  We would grant this very fine hotel a definite 5 Stars experience  Many thanks

Booked a last minute break and have to say what a little gem this hotel is. We were welcomed by the owners Steve & Wendy who the most friendly and down to earth people you would ever wish to meet. Their attention to detail is second to none. Complimentary home baked Bakewell tart, fresh milk if needed and an even honesty bar whereby you are trusted to serve your own drinks and settle upon departure. Never came across this before at any hotel stay, just shows what genuine good people the owners are. The hotel is immaculate, tastefully decorated and only a few moments stroll to the sea front. We had the best nights sleep, mattress was extremely comfortable and bed linen was of high quality. Lovely freshly cooked breakfast made to order with additional fresh continental offerings available. This hotel failed to disappoint we can’t wait to visit again.

Abbiamo soggiornato solo per una notte, un'esperienza molto migliore di quanto ci aspettavamo, vista alcune delle recenti revisioni. La camera era grande e pulita, e il bagno era molto pulito e aveva una bella, spaziosa doccia. Il letto era comodo e dormivamo bene. Il nostro unico negativo era che il parco auto era assolutamente pieno quando arrivammo alle 3:30 pm ... e il personale che ci controllava non poteva avere meno cura!