Hotel a 4 stelle in Devon, Regno Unito

Cost wise it was reasonable, and the location is bang in the middle of Plymouth shopping area. Parking is right under the hotel, and check in was quick. Room was very tidy and spacious, and cool enough but no air conditioning., just fan. Staff were all lovely, bar staff, reception and service staff, notably Christopher at breakfast who went out of his way to entertain my little girl. Food wise was OK, but 2 complaints. The breakfast orange juice is not fresh, or it's watered down, not nice. And for evening meal I ordered fish and chips, and it was a SLIVER of fish in batter....which for the cost was ridiculous. The staff were very understanding, but the kitchen should definitely seen a new supplier. Overall, it was a lovely stay and would definitely go back...my gripes are purely for management if they wish to address them for future guests. Recommend.

We stayed in a 1 bed lodge. The property had everything you need and the washing machine/ tumble was a great addition and we were also given a few wash sheets- bonus.It was also fully equipped with the little things that makes the stay more enjoyable/ comfortable such as kitchen roll/ tea towels/ liquid/ coffee/ tea/ milk sachets and shower gel/ shampoo. The heater in the bathroom was also great to offload wet towels from the pool. The house itself was good. The only thing that would have made it a tad better was a little bit more attention to cleanliness detail. However I am certain that had we pointed this out to staff this would have been rectified as they did with a request for change of bedding. On the flip side, if it had been overly spotless I probably wouldn’t have relaxed either with our 2 children. In all, we cannot complain for price we paid. The events put on was a lovely surprise as we didn’t expect this. This ranged from bingo, bouncy castle and a magic show. The different food vans each evening were a lovely touch. We only tried the chicken curry on a Monday evening and to be honest, we thought it lacked on flavour. The peacocks were super amazing wondering around and the three little ducks. Lovely location to go out and explore we went to Bucks Mill ( beautiful) Bute ( beautiful) and Westwood Ho! Also nice for a bit more ambient. Also, if you have children, the milkyway adventure park is a lovely addition and takes about 25 minutes.

Abbiamo soggiornato in due camere King con balconi come famiglia e l'hotel nel suo complesso ha molto da fare. La posizione è fantastica nel cuore di Exeter, perfetto per camminare ovunque. L'hotel stesso è molto bello, soprattutto il bar celeste in alto piano. Le viste sono eccellenti, le bevande sono molto buone, e il servizio in alto è stato genuinamente amichevole e attento. Abbiamo anche preso alcuni nibbles nel ristorante in basso e il cibo e il servizio erano solidi. Le camere erano pulite, spaziose e i balconi erano un bel toccamento, tutto si sentiva moderno e confortevole. L'unico reale downside e è un grande è il servizio di desk front. Per un hotel a questo punto di prezzo (e soprattutto come proprietà IHG), è davvero lasciato tutto il posto. Il personale era lento, non particolarmente conosciuto (e odio aggiungere, non il ”più veloce”), e a volte molto breve/ridotto. Ci è stato detto quando ci siamo accertati che avremmo avuto un checkout tardivo come membri dell’IHG, ma quando siamo tornati più tardi un altro membro del personale non aveva idea di cosa stavo parlando e sembrava confuso su come gestirlo. Alla fine ha offerto solo una stanza fino alle 12:00, che dopo un check-in alle 3:00 non si sente davvero come un check-out tardivo. Viaggiamo molto e l'esperienza del desk front here è stata notevolmente inferiore al standard. Il resto dell'hotel (camere, bar, ristorante, posizione) è davvero buono, ma il povero servizio front-of-house è quello che ricordiamo di più. Vorrei restare ancora? Probabilmente, a causa della posizione e delle camere, ma spero davvero che essi possano organizzare la formazione e l'atteggiamento del desktop.

I stayed with my partner for 2 nights, and it was an enjoyable stay. The beds are very comfortable, but duvets are too hot for this time of year. The shower is awkward and and is a bit small but good pressure. The overall space of the room is great for the size.

The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking. We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service. Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing. The restaurant was the most disappointing part of the stay. I'm the evening service was slow, followed by having our order wrong twice and also dropped. Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet. However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'. We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.

Ottimo luogo se vuoi visitare Exeter di giorno o di notte. Buon colazione giocato anche se ho tendenza a ottenere con un affare di camera così è molto più economico! Il pagamento di parcheggio è ragionevole. Amichevole personale.

A simply Devine hotel with such historical charm  The charismatic entrance foyer draws you into this wonderful exquisite reception area We had the upmost pleasure in staying on New Years Eve  & were greeted with a lovely glass of free champagne in letting the New year in  They also had a really good modern band playing the finest of music in one of their opulent rooms  We would grant this very fine hotel a definite 5 Stars experience  Many thanks

In generale, un grande soggiorno, i ricevitori erano benvenuti, anche se un po’ più di sforzo avrebbe potuto andare a dire me verso la stanza, perché i terreni sono così grandi, ho perso un po’. Al momento di entrare nell’edificio dove si trovava la mia stanza, il telaio deve essere certamente rinnovato, la mia stanza era bella e pulita. Aveva un bastone, un tavolo di ferro e un ferro che mi collocavano molto, aveva anche due guardie, uno con una caldaia in alto e uno con le maniche all’interno; i terreni sono bellissimi, il giardino è spettacolare, sarebbe un luogo perfetto per un matrimonio. Il personale di White Hart è bello e il servizio clienti che forniscono è stato grande. Grazie. Il venerdì hanno avuto una banda vivente (maschio/donna) cantando i vecchi classici per il giorno della VE che era grande. Il cibo era anche bello. Io sarei rimasto qui.

Abbiamo soggiornato solo per una notte, un'esperienza molto migliore di quanto ci aspettavamo, vista alcune delle recenti revisioni. La camera era grande e pulita, e il bagno era molto pulito e aveva una bella, spaziosa doccia. Il letto era comodo e dormivamo bene. Il nostro unico negativo era che il parco auto era assolutamente pieno quando arrivammo alle 3:30 pm ... e il personale che ci controllava non poteva avere meno cura!

Booked two rooms for a family stay. Stayed on the hottest weekend in May ever! One room freezing the other boiling. The air conditioning is not as reliable! Rooms again varied. Although I chose the same one was spacious and airy the other a bit more crammed I was told check in was FROM 3pm and we were not allowed in till 4.30 what complicated our plans. The breakfast is good but super busy. Not enough staff to manage the demand. Felt bad for the staff running around! Overall good! Great location!