Hotel a 4 stelle in Zhejiang, Cina

Qualche tempo fa ero in viaggio d'affari e ho soggiornato allo Shuxiang Shijia Hotel. L'esperienza è stata fantastica! Non appena sono entrato nella hall, sono stato attratto dallo stile decorativo antico. Ciò che è stato ancora più sorprendente è stato il fatto che fossero forniti dei bellissimi costumi antichi. Zhang Mingyu ha detto che avrei potuto scattare foto e registrarmi gratuitamente, il che ha realizzato il mio sogno di indossare costumi antichi. Ha anche preso l'iniziativa di aiutarmi a scattare foto e i risultati sono stati sorprendenti! Anche al momento del check-in, il servizio offerto da Xiao Zhang alla reception è stato molto premuroso. Non solo mi hanno preparato rapidamente una stanza, ma hanno anche preso l'iniziativa di chiedere al cameriere di mettere gli articoli monouso che avevo portato con me e di pulirli con cura con salviette disinfettanti. Questa operazione meticolosa mi ha fatto sentire subito al sicuro e al caldo. La stanza era calda e confortevole, con tutti i comfort necessari. L'ambiente tranquillo mi ha permesso di dormire bene. Inoltre, mi ha aiutato a chiamare un taxi quando sono andato al tempio di Linyin la mattina. Questa esperienza di soggiorno è stata fantastica. Lo Shuxiang Shijia Hotel sarà sicuramente la mia prima scelta la prossima volta che viaggerò!

The location was out of the way for a lot of attractions and unfortunately, we visited during summer so it was too hot and humid to explore the area. When we arrived, it felt like we were the only guest in the resort, we did not get buffet breakfast, instead just a limited breakfast from the menu. It was only the following mornings where there were more guest and the buffet opened, which is understandable. What was disappointing was the pool was closed, we booked this hotel just for the pool as we were traveling with children who would enjoyed it. The daily fruits was a great touch though.

Questo è un buon hotel in una posizione comoda. Il personale è stato straordinariamente proattivo, ci hanno persino aiutato con il bucato prima che potessimo chiedere informazioni. E il loro servizio è stato impeccabile: quando ho dimenticato un indumento, mi hanno subito aiutato a ritrovarlo e hanno organizzato la spedizione. Un servizio davvero eccellente che apprezzo molto.

Il cambiamento di piani dell'ultimo minuto mi ha portato qui, perché la scelta è semplice a causa dell'eccellente servizio al cliente, comfort e pulizia.

房间干净，风景好，但服务、体验感、性价比一般。 This place is designed for the 'gram, not the 3000 RMB/night experience. The room is beautiful, you've seen that already, but here's my genuine experience that I hope helps set your expectations. Overall, bare minimum service. There is no proper front desk reception, and I had to remind them to set up the butler group chat the day before arrival because there were no instructions. Upon arrival, the main door was locked. Someone eventually came and brought my luggage up to the room, and that was it. No friendly chats, no personal touch, no estate introduction or tour, no other instructions, just a few pre-set WeChat images. The butler is quite responsive on chat but often provides incomplete answers. Service at breakfast was cold. No one welcomes you when you walk in, and there was no proper introduction to what was available. There was only one staff member at breakfast. He eventually came over and asked which main dish I'd like. There was no mention of Western vs. Chinese options until I overheard someone else's order. Most of the time he was standing at the kitchen entrance using his phone loudly, which made it hard to get his attention. The loud phone noise made the experience quite unpleasant, as I was hoping for a relaxing, quiet breakfast. Food options are very limited for a solo traveller. I ordered ******* for every lunch and dinner. I was quite hungry in the late afternoon and looking forward to the savory snacks in the afternoon tea set. I ordered them to my room and was told the ”chef had a family emergency” and could not prepare the fries and popcorn chicken, though I later saw someone else having the complete set in the lobby. :/ I saw another review a few months back giving feedback that there was no floor mat near the hot tub area. Even though they always respond to negative reviews the same way, saying they will improve, the problem was unfortunately not fixed. You only have one floor mat at the shower area and have to remember to bring it across the room to the hot tub area, or you'll be dripping wet on a slippery floor when you exit the tub. Soundproofing is bad. There is a road right next to the room, and you can hear occasional cars passing by. During my stay, farmers were harvesting bamboo, and you could hear the loud truck engines (which sounded like excavators) and them talking loudly. Mad respect for farmers, just highlighting the downside of the location that you dont see in the nice photos. The whole experience was strange because it felt like other guests were there for photoshoot over an actual hotel stay experience. You could see beautifully dressed ladies posing at every corner of the estate. Nothing wrong with that, just not something I'm used to. The experience is not without positives. The room I stayed in 【云渌】 had an insanely beautiful view, which was what I came for. It directly faces the bamboo forest and mountains. On good days, you'll probably be able to see a nice sunset. The room was clean and had great, thoughtful amenities, including Le Labo toiletries, a small pack of laundry detergent, eye masks, earplugs, and a Dyson hairdryer, to name a few. I also loved the huge private balcony it came with. I was really looking forward to this stay, but coming from another 民宿 I absolutely enjoyed, the service here was a stark contrast. This place has so much potential if they could brush up on the professionalism of the service crew to match the aesthetic and pricetag. I sincerely wish them well and hope the service can be improved.

Service standards need to improve. If I pay more than 2500rmb for a night, it better be the cleanliness and experience of a 2500rmb room and nothing short. The whole idea of Rushi Forest is about peace and relaxation and that's what I'm exactly paying for right? 1) When I first stepped in, your guy starts rattling off 101 things. He doesn't offer solution when he told us a session starts at 4pm and it is already 3.45pm now and expects me to give an immediate answer if we'll be attending. He just wants an answer. I don't feel relaxed, having to make a sudden decision after a long journey. The other lady stepped in to save the day to offer solution that we can join the next day too, if it is too rush. 2) Day 2 Morning, breakfast time at the dining hall, no Air-conditioned?!? How relaxing can it be? I paid 2500rmb to eat in a stuffy and uncomfortable environment the moment I wake up?? Are you saving electricity or what? If it's not comfort and relaxation at your hotel, what am I paying for ? 3) Breakfast time, instead of serving 1 course at a time, in a relaxed healing manner like what your brand stands for, you suddenly come with all the plates filling up the table. What's the rush?!? 4) Immediately after serving all the food on the table, your guy asked ”Can we clean your room now?” WHAT'S THE HURRY?!?! Can you not disturb my morning breakfast and let me eat in peace? I am here to have a private moment with my partner having our breakfast why must you ask me about cleaning the room at this point of time?!? How relaxing and calm can my morning get? Isn't the purpose of the Wechat group is to communicate? Why can't you do it later in the group? WHY MUST IT BE WHEN I AM HAVING BREAKFAST AT THE TABLE? WHAT IS YOUR HURRY?!? 5) I told him politely I will let him know later when I'm ready for room cleaning. 6) Right after finishing my breakfast before living the dining hall, he asked me again can my room be cleaned?!?! STOP ASKING!!!! I TOLD YOU I WILL LET YOU KNOW LATER! WHAT IS THE HURRY?!?! 7) I went back to my room to get my bag and my car came in 5mins. Just before I left, he ASKED AGAIN at the entrance! Asking 3 TIMES IN 30 MINUTES?!? THIS IS NOT RELAXING AT ALL! CAN'T YOU WAIT FOR MY INSTRUCTIONS IN THE WECHAT GROUP?!? MY GOSH! PLEASE TRAIN YOUR STAFF PROPERLY! 8) Learn to know WHEN to communicate! 9) I killed a big spider on the floor, after room cleaning and returning back, the dead spider is still on the floor. So much for rushing me to give you the green light to clean the room 🙄 10) Your wooden holder for the controllers are filled with dust inside. Disgusting. 11) Your handsoap bottle, the sticker is peeling off, faded and damp. Disgusting. 12) The grey cloth originally on the bed, why is it put ON THE FLOOR after room cleaning?!?! Your cleaner forgotten to put it back on my bed and so you guys actually put things meant for the bed on the dirty floor and then back on the bed after tidying up?!?! Other details about peeling paint on the walls and bad touch-ups I shall not go further into details. It is not what I am expecting a 2500rmb room to be like. 500rmb Atour Hotel is even cleaner. Design of hotel and environment is on point. Let down by service and attention to details in cleanliness.

La camera era pulita e ordinata, la biancheria da letto era comoda e ho dormito benissimo, e l'insonorizzazione era buona, rendendola molto silenziosa. Il personale della reception è stato cordiale e attento, e il check-in e il check-out sono stati rapidi. La posizione è comoda per gli spostamenti e ci sono molti servizi nelle vicinanze. Nel complesso, un'esperienza fantastica, ottimo rapporto qualità-prezzo, sceglierò sicuramente di nuovo questo posto la prossima volta!

L'hotel è situato in un'ottima posizione. Ho apprezzato la posizione comoda, vicino al Lago dell'Ovest e alla via dello shopping. Le camere erano datate, ma la pulizia e gli articoli da toeletta erano buoni. L'asciugacapelli non era potente e ci ho messo molto tempo ad asciugarmi i capelli lunghi. Il personale della reception, Max Deng, è cordiale e premuroso. Ci ha aiutato a organizzare il corriere per spedire i nostri bagagli a Suzhou. Ho apprezzato molto il modo in cui si è prodigato per chiamare il nostro hotel a Suzhou per controllare la consegna. Mi ha persino aggiornato sullo stato della consegna. Grazie per la vostra disponibilità e attenzione. La vostra dedizione è impressionante.

A Comfortable, Pet-Friendly Stay with a Few Areas for Improvement The hotel can be difficult to identify when you first arrive because there is no sign directly on the building. Instead, the sign is attached to a gate that usually remains open, so it becomes partially folded and easy to miss. The hotel also does not have on-site parking. Guests park across the street at the restaurant where breakfast is served each morning. Breakfast was traditional Chinese and included steamed buns, sweet potato, a hard-boiled egg, watermelon, tea, and milk. Everything was very tasty. Coffee was also available, but it cost extra. The people looking after the hotel were extremely friendly and helpful. When we arrived, they were filling the swimming pool after cleaning it and told us it would be ready later that day. Although the pool was one of the main reasons we booked the hotel, it did not quite meet our cleanliness standards because the deeper areas still appeared slightly cloudy. However, many other guests were comfortable using it, and we saw people enjoying the pool every day. The library area was absolutely gorgeous, but unfortunately, there was a strong smell of mildew that made it difficult to spend much time there. These were the main drawbacks of our stay. Our room, however, was lovely. It smelled fresh, the bed was firm and very comfortable, and the sheets were clean. The staff emptied the rubbish and replenished our drinking water every day. The bathroom products were high quality, and toothbrushes were provided upon arrival. The room would have been even better if there had been enough towels for everyone staying in it and if the water had been slightly hotter. The hotel is located directly beside the river, with access to a peaceful riverside walk through beautiful gardens. There is also an elevated walkway farther down the road that looked interesting, although we did not have the opportunity to explore it. The river area was especially relaxing, and if I return, I would bring folding chairs and a small folding table so we could sit in the shallow water, relax, and play games. Most attractions and restaurants are approximately a 20-minute drive from the hotel. The receptionist tried to help us with maps and itineraries. Unfortunately, even after attempting to find the same hike on three different days, we were unable to locate the trailhead. It seemed that even local residents were not very familiar with the exact route. One of the biggest advantages of this hotel is that it is pet-friendly and does not charge an additional pet fee, which was an important reason we chose it. The gentleman at reception also helped us secure a dinner reservation at Naked Ranch, where we had a wonderful evening. Moganshan is a beautiful destination, and overall, this hotel provided a comfortable stay. There is certainly some room for improvement, but I would return because I slept incredibly well and appreciated the warm, helpful service. Thank you again to the staff for all their assistance.

Bella posizione e molto facilmente accessibile ai mercati e negozi di caffè e cibo. , La colazione è molto soddisfacente anche se ho provato vegetariani e frutta. , voglio solo menzionare che non mi piace la stanza. , aprire le finestre è la raccolta di bagagli ....