Hotel a 5 stelle in Columbia Britannica, Canada

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

Era così eccitata di portare mia madre in questo hotel per il suo compleanno. Era deluso di essere ignorato tutte le mie richieste. Ho chiesto di non avere alcol nella stanza e finalmente mi hanno aiutato, ma era molto confuso e non valeva la pena di stress. Attenzione, le camere sono molto piccole, a causa della storia della progettazione dell'hotel originale. La gente del front desk è grande e amichevole, solo vorrei avre potuto ascoltare le mie richieste.

Abbiamo soggiornato una notte nella camera dell'icon. La stanza era spaziale, anche se non era la più grande dell'hotel. La decorazione e il posizionamento dei mobili erano molto speciali. La mia camera era doccia, ma era spaziale con doccia. Abbiamo preso la navetta complimentare dall'hotel e il conducente era amichevole. Non abbiamo fatto colazione. Il prezzo era molto alto per la notte in cui mi fermo, ma l'ambiente è principalmente parcheggio e alcune aree industriali.

Our family stayed at the night on the last day of Labour Day long weekend, so we felt less busy. It’s a good stay for going to Botanical Beach at Port Renfrew. The Ella beach nearby is awesome for sunset. The room is spacious for four of us. We are happy to see lots tiny fishes and 6 seals playing in the hotel private harbour. We did not use the hotel pool coz it looks not so clean. However we enjoyed the complimentary 1 hr tandem kayak very much. See lots wild lives.

Questo hotel è enorme e spazioso. La suite disponeva di tutte le attrezzature, compresa una cucina completa e cucina. Ha anche un comodo balcone e un posto fiammeggiante. I miei figli amavano il letto di divano della regina dimensione e la TV a schermo piatto di 42 pollici. Il bagno e il bagno erano spaziosi, contenenti shampoo, condizionatore e lavatrice corporea, e abbastanza asciugamani, il letto re era in una stanza separata per la privacy, ed era uno dei più confortevoli letti che abbia mai dormito. La zona di accoglienza è enorme e tutti i livelli hanno ristoranti e una piscina riscaldata. L'hotel è situato a 5 minuti da un negozio di prodotti alimentari, che è stato conveniente e hanno parcheggio valet per Solo un paio di dollari extra. Nella strada c'erano il centro di villaggio di Tje Gondola e Whistler, che abbiamo camminato anche se avevamo il nostro auto. In generale, rimarrei qui di nuovo e consiglio fortemente questo alloggio. Il processo di controllo e di controllo è stato regolare e la ricezione è stata gentile e gentile. In realtà ci è stato dato un biglietto di benvenuto insieme a cioccolatini, cookie e crema di ghiaccio pkus con acqua bottigliata ☺️ PS: La mia mamma di 70 anni è andata al spa sul sito e ha avuto il suo primo massaggio completo, l'ha amata!

Oak Bay Beach Hotel is an excellent place to stay. The hotel is very clean and well maintained, which made the experience comfortable and relaxing. The staff are friendly, professional, and always willing to help, making us feel genuinely welcomed throughout our stay. Overall, the high standard of hygiene and the great service really stood out.

My girls and myself had a wonderful experience at Four Season. Staff are friendly, helpful and provided with flexibility in terms of check-in or check-out arrangement. The room is just perfect, either cleanliness or settings. Food was great. re-visit is a MUST.

The check in staff was friendly and the bell boy was very helpful. Location was quite central in the village. A few things for my low rating is that the room was dusty and the air conditioning was very noisy and it was right beside the bed so it gets too cold. The other thing was the lift from the village side was not working on the day my friend wanted to visit and as she was on wheelchair, she could come into the hotel. There should be an extra lift for emergency. If she was to come through the front door, it was too far.

Abbiamo avuto un grande soggiorno con l'Hyatt, la nostra stanza era pulita con una vista magnifica, e le strutture erano anche grandi con tempi aperti. Solo un po'di punti per il servizio clienti, come Brian al di fuori del desk, è stato molto passivo aggressivo con il suo approccio e ha disinvolto la nostra impressione iniziale.

The room was a bit cramped, lacking a second bedside table, and the bathroom was very tight. The bed and bedding were excellent. It is nice to find a choice of thick and thinner pillows. The Courtyard cafe needs more seating. The parking fee was high. A few negatives but they are mostly outweighed by the excellent downtown location within walking distance of everything we had planned to see and do. We would probably book this hotel again and would recommend it to friends.