Provincia di Quang Ninh, Vietnam: hotel familiari

We stayed for 3 nights and really loved this place. Staff members were extremely kind and helpful. Food was great in both the breakfast hall and the Italian restaurant. However, there are a few things we want to point out. First of all, the indoor swimming pool water was really filthy. That really needs to be improved. Furthermore, the sauna and steam room area was not properly attended to. Towels were piled and hair was everywhere on the floor in sauna area. The Jacuzzi water was not hot enough. Also the steam room and dry sauna were not hot enough. In addtion, the balcony in our room was terribly dirty. We tried to clean it ourselves but gave up because it was not possible to clean them with just tissue paper. Staff did however send someone to wash the balcony table, chairs, floors and rails and we are grateful for that. Despite some drawbacks, we really enjoyed out stay. Overall this is a really lovely hotel and as already stated, the staff are wonderful.

È accogliente e pulito. Ero confuso perché non c'era nessun ristorante aperto durante le festività del Capodanno lunare, ma mi hanno anche aiutato a trovarne uno. Anche la colazione è piuttosto buona. C'erano kimchi e una varietà di piatti nel menu. Tutto il personale era cordiale.

Overall a nice weekend outing from Hanoi. Standard twin rooms didn’t have bath tubs, just a shower without any doors or partitions from the changing areas, so it was a bit chilly taking showers in winter time. The rooms are facing the field with a thick wooden sliding doors ( for standard room, 1st floor), which made the room very dark even during daytime. It might have been so much better if there were glass doors for both the shower room & balcony, but that’s the design of your preference, so avoid first floor if you want to stay in brighter rooms. We booked for 4adults (2rooms), inquired the hotel directly via email for a transport back to Hanoi before our trip, and we only got a quotation for 3pax. A bit weird answer for a “5-star” hotel, isn’t it? Therefore, we decided to book our own transport instead.

Un soggiorno molto piacevole Il balcone della camera con vista mare prenotata appositamente ha una vista fantastica e le strutture hardware della camera d'albergo sono nuovissime e ben mantenute. Il check-in alla reception è stato molto veloce e l'atteggiamento del servizio è stato ottimo. Il direttore Pham Thanh Nam non solo mi ha aiutato a fare il check-in, ma mi ha anche presentato con entusiasmo le strutture dell'hotel la stanza e presentò i servizi della stanza. L'hotel è anche molto comodo per raggiungere i punti panoramici circostanti e nelle vicinanze c'è anche il delizioso Pho Bo preparato dal locale Lao Andy. È stata un'esperienza di alloggio perfetta. La prenoterò di nuovo quando verrò a Halong City in futuro!

I had a very pleasant stay at this hotel. The breakfast was delightful, and the staff was incredibly helpful. The rooftop offered a beautiful view, and the restaurant had a good selection of meals. The overall vibe of the hotel was lovely.However, I must express my disappointment regarding the fire alarm that went off multiple times during the early morning hours without any explanation. This was quite disruptive to my stay.Despite this issue, I highly recommend this hotel. On a separate note, I visited the spa next to the hotel, 'Nature,' and while the services were excellent, I was shocked to learn about their labor practices. It's disheartening to know that the staff relies solely on tips without receiving a proper salary. Offering expensive services without fair compensation for the employees is unacceptable and tarnishes the experience of an otherwise enjoyable stay at the hotel. Many people go there, but they are supporting this labor exploitation.

As I wrote my last review, I was waiting for my transport back to Hanoi as Super Typhoon Yagi was well approaching. It just so happened that minutes before we were supposed to be picked up, the transport cancelled, leaving us stranded in Ha Long with nowhere to go. So I booked another night at The Yacht. It has BY FAR the best staff I have ever seen at any hotel. The storm was the biggest that’s hit Ha Long in decades and it caused ALOT of damage. The staff kept all the guests calm and assured and even switched our rooms from high floors for safety reasons. Thank you to Nga at the front desk, bye very special Thank you to Thao (also at the front desk). She made our very challenging couple of hours after the storm disrupted our plans (rebooking flights and hotels in Hanoi, dealing with transport and everything else) a lot less stressful. I cannot thank the team at The Yacht enough. Best hotel experience ever. Thank you all and I will be coming back.

Vợ chồng mình có một trải nghiệm thật tuyệt vời tại ks. Ks mới đi vào vận hành nhg nhân viên nhiệt tình và mọi dịch vụ đều ok

超級推薦大家來下龍灣旅遊入住洲際飯店 住過越南很多家飯店.下龍灣的洲際早餐最好吃.且多樣選擇.超級豐富.可以吃到十點半.且新飯店整體設計規劃很美.很用心.每一處都可以拍出美照.又有兒童遊戲室.兒童滑水道.帶小孩超級放電.女兒玩的很開心.餐廳的每一位員工服務都非常好.焦糖海鹽咖啡超級好喝.我喝了3杯.尤其是Tan Tran特別熱忱.（公司要加薪）還專門拿一杯特別的咖啡讓我品嚐.一樣也是好喝.對女兒也是細心呵護.好溫暖😍 謝謝每一位熱情的服務人員🙏 讓我們有個愉快的體驗 女兒說…下次還要再來入住❤️

하롱베이를 간다면 여기 호텔 강력 추천합니다! 26층 바다뷰 예약했는데 38층으로 더 좋은 곳으로 배정되었습니다! 호텔 안에서만 하루를 즐겨도 충분한 휴양이 될 것 같습니다. 호텔 바로 앞에 해변이 있고 미니 야시장 같이 되어 있습니다. 같이 즐기고 싶다면 사람이 많은 주말 추천드립니다! 또, 무엇보다 호텔 맨 윗층에 인피니티 풀이 있어서 좋았습니다. 대부분의 호텔이 수영장 없는거 같은데 여기는 실내, 실외 수영장 모두 있습니다. 호텔 안은 깨끗하고 쇼파도 푹신합니다. 냉장고가 있어서 과일을 보관할 수 있고 간단한 조리 도구도 있습니다. 세탁기가 있어서 세탁도 가능하며 전체적으로 깔끔하고 아늑합니다. 호텔은 호텔측 운영과 개인 아파트식 운영이 있는데 저는 개인 아파트식으로 예약을 했습니다. 여기 주인분은 체크아웃할때 베트남 잠자리 장난감을 선물로 줬습니다! 정말 귀엽고 재미있는 추억으로 남을 것 같습니다.

The staff are very nice and friendly. The facilities are well maintained. Hotel provides free bikes for us to travel around. Clients can drink and eat at nearby restaurants. It is valuable to stay in this hotel.