Hebei, Cina: hotel per famiglie

We visit the Four Points by Sheraton, in Gu'an Langfang often. This was a particularly special visit, as there were numerous events to celebrate. Namely ”Mid Autumn Festival”, ”National Day” and my Birthday coincided during this period. This Hotel is without a doubt the best Hotel, not only in Gu'an, but in Langfang as well. The ”Eatery Restaurant”, plays a vital role in the success of this Hotel. I often say this when visiting a great Hotel or Restaurant, it's the ”Team”, whom makes the establishment a success. The ”New” pastry cheff, is truly a great asset to the Restaurant and Hotel. His pastries are of exceptional standard, and the variety is huge ”unlike the sister Hotel's Restaurant, The Sheraton”, whom barely have any pastries or desert on offer. Without the right team in place, the business can and will, never be truly successful. Especially, in the current highly competitive market. As a former ”Regional Retail Manager”, with over 15 years of Management experience, I can't help but observe and analyze certain businesses. Being University Qualified in ”Customer Relationship Management” and ”Retail Management”, I appreciate High levels of Customer service. The success of this Hotel and Restaurant, lies in it's team, and their hard work and dedication. True ”Managers”, lead from the front, and set an example to their staff. As the case with ”Samuel” the General Manager, whom always assists his team on the floor. The same can be said for ”Marcus” the Restaurant Manager, whom is always ”hands on” and working hard on the floor. Such ”leadership” sets the tone, for a great team as it will filter down to staff on all levels. Special thanks to ”Lydia” the Office Manager, for always being willing to assist in ensuring that guests receive the absolute best, during their stay. Lydia is always courteous and professional. As always, ”Marcus” the Restaurant Manager, treated us with extreme courtesy and hospitality. We appreciate your hospitality Marcus, thank you. Thank you to ”Molly” from the Restaurant, whom assisted us with with room service, as well as in the Restaurant. It's also note worthy to mention, that it's not only the ”Management Team”, whom deserve praise. As all team members provided excellent service, during our stay. Thank you to ”Housekeeping”, for friendly and prompt service. The team at the ”Swimming Pool”, also provided friendly and prompt service, during our stay, thank you for that. We also appreciated the friendly and professional service, received from the following Restaurant staff: Sam, Peter and Joe. Perhaps, ”Marriott” should consider, having this Hotel's ”sister” Hotel, ”The Sheraton, Chaobai River Hotel's Management and Team, learn about ”Hospitality and Service”, from this Hotel ”Four Points by Sheraton, Gu'an Langfang”. As in my opinion, the ”The Sheraton, Chaobai River Hotel's Management” is not on standard. The facilities at the Four Points by Sheraton, Gu'an, Lanfang, are on International standard. We always enjoy the Swimming Pool, Lobby Lounge and Outdoor Deck, during our stay. The ”Alpacas” are truly amazing creatures and are well taken care of. They truly make guests' stay, more enjoyable. We can highly recommend the Four Points by Sheraton, Gu'an Langfang, to all visitors, ”Foreign, and Domestic”. This is still our favorite destination, in Gu'an / Langfang and surrounding areas. We look forward to our next stay, see you soon.

The hotel facilities are excellent, especially the onsen, which was a real highlight of the stay. This is a ski resort with true ski-in and ski-out access, which is very convenient. The room itself was spacious, comfortable, and very well maintained. Breakfast offered a great variety of options and was very enjoyable. However, the check-in process took quite a long time — around 45 minutes — which was disappointing after arrival. Also, activity vouchers can only be used through the WeChat program, which may be inconvenient for guests who don’t use it. Overall, a very nice hotel with great facilities and rooms, but the check-in experience could be improved.

Molto soddisfatto del servizio della reception e dell'atteggiamento e della velocità del personale della stanza. Ho vissuto in due hotel a North Dai River. Il servizio non è peggio di tutti i servizi. Il piccolo giardino della reception e il piccolo alto fanno cose difficili e calde. Spero che la stanza non sia troppo alta quando sto per soggiornare, Una interruzione di uno strato della stanza, il personale non si annoia davvero di cercare una stanza soddisfatta con me, lode per il vostro servizio a cinque stelle 👍

This is my second time at Aranya, and I have to say, it is a beautiful, tranquil resort. The room had wonderful energy and was very very clean. We booked the private hot springs room and we're blown away at how clean and spacious and premium the experience was. The staff were always courteous and were always available to help us with our requests. My Chinese is poor, however they made sure to help communicate and take me to the convenience store for my items and picked me back up. Their Ramen is the BEST I HAVE EVER HAD. It is a wonderful establishment and I will definitely be back soon.

**Hotel Review: Aesthetic Excellence Overshadowed by Comfort Failures** Our recent stay at this supposedly 5-star hotel left us with mixed feelings. While the hotel clearly invested heavily in aesthetics, creating a visually stunning environment that looks fantastic in photos, the design seemed to prioritize form over function, ultimately compromising our comfort. Sadly, this became a deal-breaker for us. The most glaring issue was the room's ventilation and temperature control—or lack thereof. We visited in early March, and the entire building was excessively heated. Despite being from a tropical country and accustomed to warm weather, I found myself sweating in shorts and a singlet. The staff, though polite and eager to help, seemed powerless to address the issue. They provided us with a small portable AC unit, which was better than nothing, but it was clear from their demeanor that this was a recurring problem for guests. Sleeping was a nightmare. The only way to cool the room slightly was to keep the windows open, but this meant having the blinds and curtains up, allowing outside noise and light to flood in. The choice was between sleeping in a sauna-like environment or enduring the disturbances from outside. Needless to say, we had a terrible night's sleep and were relieved to check out after just one night. On a positive note, the service was impeccable. The staff truly deserve recognition for their efforts to assist guests despite the limitations they faced. The breakfast spread was also a highlight—delicious, varied, and reasonably priced, especially if you inform them in advance about adding breakfast to your stay. The room amenities were top-notch, and the spaciousness of the room added to the overall sense of luxury. We got a family suite which was plenty spacious and came with 2 bedrooms, 3 bathrooms, 2 bathtubs and a living area. However, these positives couldn’t outweigh the discomfort caused by the poor temperature regulation. During our trip, we stayed in four different cities across China, and this was the only hotel that lacked proper air conditioning and heating controls. For a 5-star establishment, this is a significant oversight. In conclusion, while the hotel excels in aesthetics, service, and amenities, the lack of a well-thought-out solution for room temperature is a major drawback. Management needs to address this issue with a long-term fix. After all, no matter how beautiful a hotel looks, it’s hard to appreciate it when you can’t get a good night’s rest.

The staff was very friendly and helpful. Everything was very clean and new. I highly recommend staying in this hotel.

Ho impiegato così tanto tempo a scegliere un hotel al Thaiwoo e sono così felice di aver scelto l'AB Hotel! Innanzitutto, il servizio offerto dalla Sig.ra Wang è stato eccellente, è stata molto paziente e disponibile, e la comunicazione tramite WeChat è stata sempre tempestiva. In secondo luogo, l'appartamento dell'hotel sembra moderno e pulito. Non ho notato alcun odore, nemmeno per un hotel che accetta animali. Rispetto al Nanshanli, proprio accanto, credo che questo offra un miglior rapporto qualità-prezzo, dato che si ha una stanza più grande (con cucina e soggiorno). Tuttavia, l'aspetto negativo è che in inverno abbiamo dovuto camminare all'aperto per raggiungere il noleggio sci, che si trova nell'edificio del Nanshanli. Ciononostante, la mia famiglia non vede l'ora di tornarci in futuro!

Questa permanenza superava davvero tutte le aspettative. Poiché gli stranieri che visitavano Zhangjiakou nel dicembre per la prima volta per viaggi e sci, l'esperienza complessiva non poteva essere migliore era assolutamente top-notch 👍. Da quando siamo entrati nel lobby, ci siamo salutati con un senso di caldo e di genuina ospitità. Il personale del front desk era incredibilmente pensato e attento. Hanno immediatamente notato che viaggiavamo con i bambini e avevamo un po' di bagaglio, e hanno offerto un'assistenza proattiva, che ci ha fatto sentire molto bene curati subito. La colazione ha offerto una vasta gamma di opzioni per adattarsi ai gusti diversi, e la disponibilità di snack tardi di notte è stato un bonus meraviglioso, soprattutto dopo un lungo giorno di sci. In generale, sia l'attenzione per i dettagli sul desk front, la comodità e la qualità dell'alloggio, o l'eccellente servizio di cibo e bevande, questo hotel è stato davvero fornito su tutti i fronti. È assolutamente una scelta ideale per le famiglie che viaggiano con bambini, e consigliamo fortemente Atour a chiunque visiti Zhangjiakou.

Bad check in service at front counter lady. Seems more occupied with her task than guest service. I have to call and request for our sofa bed to be open. Given we book and indicated a family of 4, unlike other hotels whom immediately arrange all additional required items such as toothbrushs, slippers, towels, water, etc. Here I have to call to request for each items. The wifi doesn't work. I have to physically bring my laptop to the front desk for assistance.. and even that was not able to connect. Breakfast, average as the food are abit hard - hard noodles, hotdogs, breads.. Only cons is location near to ski and restaurants but so are a few hotels nearby. Free scheduled public bus shuttle to/fro train station, have to walk about 7 mins to the bus stop. As a Hyatt member, this is the worse Hyatt Place hotels I stayed. I believe surrounding hotels will have better guest services and competitive price too.

La posizione è buona sulla prima linea dal mare. L'intero resort è diviso in diversi hotel, ed è stata una sorpresa per noi. Questo edificio hotel è sul lato destro se si sta affrontando il mare. Abbiamo prenotato una stanza con vista sul mare, ma la sua parte principale era una coperta di piscina. La piscina, che si può visitare gratuitamente mentre si soggiorna in questo hotel, è troppo piccola, mica e sovraccaricata da bambini dalla città. La stanza è piccola. Il letto era pulito e tutte le strutture erano buone. Il colazione nell'altro edificio non è troppo cattivo, ma è necessario arrivare presto perché i piatti non sono affrontati. Il prezzo della stanza e del servizio proposto è troppo alto.