Québec, Canada: hotel per famiglie

La posizione dell'hotel è buona, ma si trova in una zona bassa, quindi è necessario salire in montagna per raggiungere Chateau Frontnack in una zona alta. L'interno della stanza non è lussuoso, ma il tasso di soggiorno è relativamente alto. La colazione dovrebbe essere prenota il giorno prima, ma il contatto commerciale tra il desk front dell'hotel e il ristorante non era abbastanza, quindi ho fatto una prenotazione, ma mi vergognava perché non potevo prenotare.

- located in a vantage point that commands a fabulous view of the river - The receptionist, Khalil, is friendly and caring to us. - nice and comfortable room that puts it on the pedestal in the same league; - squeaky clean and spick and span; - very comfortable mattresses. You are mollycoddled, from the very first moment you hit the sack; - quiet but conveniences are a stone's throw away!

Room was clean and nicely furnished. Fan did not work in the room and so had to slide the window open. For safety, windows had a stopper which is, of course, necessary. Windows could be updated though. We did not use the hotel facilities or restaurant. Location was excellent for our needs that weekend.+

La camera è molto spaziosa e classica. Molto amichevole personale e sarei sicuramente rimasto lì se fossi a Montreal la prossima volta ...

위치가 환상적이다. 샤또 프롱트낙이 눈앞에 바로 보이고 올드 퀘벡의 중심에 위치하고 있어 어디든 이동하기 쉽다. 벨보이부터 발레파킹 담당자, 데스크 직원까지 모두가 불어, 영어에 능통하고 친절하다. 호텔 자체는 오래되어서 룸의 구조 자체는 낡았으나 새로 리모델링하여 깨끗하고 단정하다. 물론 샤또 프롱트낙에 숙박하면 좋겠지만 여건상 힘들다면 클래랜던 호텔이 최고의 대안이 될 것이다.

A single issue can significantly detract from the overall experience, overshadowing the hotel's positive attributes, such as its location and the city's appeal. The room's cleanliness did not meet the standards expected of a five-star establishment. Despite presumed cleaning efforts, the room exhibited persistent uncleanliness. Evidence of this is readily apparent; for example, personal items left on surfaces, such as an iPad, mobile device, or dark-colored clothing, quickly accumulated dust or grime. Photographic evidence further substantiates this claim. Upon departure after a two-night stay, we attempted to address this concern with the reception. However, instead of offering an apology, the staff questioned our delay in reporting the issue and offered a complimentary coffee as compensation. How funny.

The hotel was very spacious and clean. The breakfast was basic nothing too fancy. The gym had things you can use but treadmill was out of service. The staff were all welcoming and nice. Parking was overly expensive but overall we had a great time.

Все было замечательно,пока не появился менеджер на ресепшен Абдулла! Попросила пылесос для закрытия вакуумного пакета,сказал что нет у вас пылесоса,хотя девушка из клининга принесла и помогла мне! После выселения хотела оставить багаж на хранение,говорит что у него нет места! Когда заселялась был такой хороший менеджер,все помог и подсказал,не то что Абдулла! Портит репутацию вашего отеля!! Нет у него бейджа где написано его имя,поэтому описываю его:высокий,плотный,кучерявый с бородой ,работал 28 сентября! Желательно увольнять таких работников!

Servizio amichevole. Prendici cura di noi. La nostra stanza era molto pulita. Il servizio clienti era di prima vista. La posizione è anche conveniente - vicino alla Place Bell e oltre dal bus e metro. Sicuramente ritornerò. Grazie!

Whilst the rooms are of a good size and the beds comfortable, the rooms need a lot of updating. The blinds did not fit the windows properly therefore letting in a lot of light at night, the safe did not work, the iron board leg had snapped leaving a sharp burr at one end and the toilet was not fixed properly to the wall. And because there are staff strikes ongoing, reception is regularly left unattended.  In the plus side, the restaurant in the lobby (which is not run by the hotel) is very good!