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Extended Stay America Suites - Pensacola - University Mall

Extended Stay America Suites - Pensacola - University Mall

3/544 Recensioni
The check in staff were very friendly. The property looked well kept. The lobby and hallways were clean and smelled fresh. Our room was clean and appeared to be recently updated. Our bed was super comfortable and the room was quiet. They do set up a grab and go mini-breakfast bar in the morning that has coffee, tea and granola type bars. The only problem we had was the room had no hair dryer and the front desk had none to loan out. We would stay here again.
SpringHill Suites Pensacola

SpringHill Suites Pensacola

4.4/571 Recensioni
La stanza era pulita e un posto meraviglioso per soggiornare.
Courtyard Pensacola West

Courtyard Pensacola West

4.3/543 Recensioni
We checked in on Saturday evening, we were told housekeeping would be provided every other day. We did not receive housekeeping Monday so when we returned in the evening, my husband went down to the desk and was given some towels. That's not housekeeping. When we returned Tuesday afternoon, same thing. No housekeeping; room hadn't been vacuumed, trash hadn't been emptied, no replacement bath tissue, no clean towels. No housekeeping. This time I went down to the desk and was offered towels. I asked if housekeeping was still in the building and was told yes so I asked that housekeeping bring towels and bath tissue to our room. Instead, a desk clerk brought some towels to the room. I had to ask again for toilet tissue and was assured the room would be taken care of. We spent the day out Wednesday and when we returned, the bed had been made without the sheets being changed and the trash had been emptied, two clean towels and no clean glasses. We aren't Marriott employees and we, as paying guests, should never be expected to shlep towels and bath tissue to our room. We stayed five days at a cost of close to $1,100 including taxes and this hotel thinks WE should service our room? I'm sure they're experiencing staff shortages, virtually all businesses are but as someone who has spent a lifetime dealing with the public, the cardinal rule of customer service is to first own the problem, apologize, and then correct it. None of that happened. We went down to breakfast Sunday morning. I asked the breakfast attendant if she needed our room number as we had booked the ”Stay for breakfast” rate. She sid it would be okay for that morning but I should stop at the desk the next morning and get a ”card”. I said thanks, I'll do that. When I did stop at the desk on Monday morning to get the ”card”, she had no idea what I was talking about and told me to show my confirmation email to the breakfast attendant. The Monday attendant had no idea what card I was referring to and had no interest in our confirmation email. She said she'd just put us on the ”Breakfast Club” and it's all fine. The right hand has no clue what the left is doing in this hotel. Marriott didn't just drop the ball on this, they succeeded in convincing us that this chain is completely off the list of possible options.
Holiday Inn Express Pensacola Downtown

Holiday Inn Express Pensacola Downtown

4.6/541 Recensioni
Hilton loyalist with hundreds of stays over the past decade. Stayed here on business. The property is centrally located among a wide variety of restaurants and touristy things to do. The breakfast offered is superior to a standard Hampton breakfast, just nicer touches. What I most appreciated was how great the staff was. When I checked in, I was helped by a young man named Savion, who welcomed me warmly and patiently answered my many questions. Truly thoughtful, I also had a particular request about my room, one that I've asked for many times - but Savion genuinely thought about what I asked and actually was able to to accommodate me. Another young lady with glasses the next night was quick to help get me more hot water when the dispenser ran out, even though I was interrupting her dinner. She did her job, but the difference was that she did it with good cheer. Not always guaranteed these days. The staff was consistently friendly, including the breakfast crew. The rooms themselves have some wear and tear, but the beds seem clean and plenty of space in the room. Internet seems fine. Parking may or may not be a pain.
Hampton Inn & Suites Pensacola/I-10 Pine Forest Road

Hampton Inn & Suites Pensacola/I-10 Pine Forest Road

4.5/5101 Recensioni
Il servizio e la colazione sono buoni.
Sweet Dream Inn - University Park

Sweet Dream Inn - University Park

3/549 Recensioni
Molto pulito e molto confortevole. Il servizio clienti è fantastico e molto utile. Ho dipinto con i miei bambini fuori al tavolo da picnic?

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