Appartamenti a Valence

L’hotel è decorato con eleganza e qualità, ma quando arrivava c’era un odore un po’ sgradevole. Immediatamente mi è cambiato di camera e sopraclassato, in aggiunta. La camera era perfettamente attrezzata, con biancheria da tavolo, macchina da caffè e bollitore, toletta separata, molto spaziosa, bella e calda. Il letto perfetto, che rimane abbastanza raro. L’accoglienza a venire, ad ascoltare ed efficiente

A good located hotel for travellers crossing France, rooms are clean and functional, but that’s it. Reception is a one man show, running across area, attending phone and in between receiving check in guests. Restaurant as a mass distribution of food, loud, unreal and large, no love to detail. Employees are doing their work, but attitude and guest welcoming is a word of an other universe. At last we paid 214 € for a double room with breakfast and 85€ for a dinner, served with no attention and a lack of attention. Unfortunate.

Having wanted to visit the restaurant Pic in Valence for many years we finally made it this summer. We stayed for just one night in the hotel and we ate in the gastronomic restaurant. The experience was truly exceptional, from the moment we arrived to our departure. Our room was upgraded but this was not mentioned by the reception on our arrival, although I did of course realise when I saw the spacious room with outside seating area /terrace and beautiful marble bathtub (as well as standalone shower). Everything inside and outside the hotel is perfectly maintained and all members of staff go out of their way to ensure that their guests have a wonderful time. We expected the food in the 3 star restaurant to be amazing and it genuinely exceeded our expectations. The chef and her team manage to create exquisite masterpieces with (mostly) relatively simple ingredients. Although a huge amount of thought clearly goes into the presentation of each dish , there is no question of style taking precedence over substance. My allergies and food preferences were accounted for with no fuss, every morsel of food was bursting with flavour, the wine pairing was excellent, all local wines as we wished, each one pairing perfectly with the dish it accompanied. The relatively young team worked seamlessly together and managed to balance an extremely efficient service with a genuine and friendly interest in their guests . We felt that every member of the team truly enjoyed their work and wanted their guests to have a wonderful experience. We have eaten in a number of other 3 star establishments and I would have no hesitation in saying that this was by far the most enjoyable experience. Yes it is expensive but it genuinely feels like good value.

Dimanche 29 Mai 2022 L’hôtel est sympathique et la personne de l’accueil qui nous a reçu hier été très gentille. Je mets 3 étoiles, car dans l’ensemble l’hôtel est très agréable et reposant. La seule chose à revoir et l’accueil au petit déjeuner… Car en arrivant le matin, nous avons remarqué que la personne au bar qui préparer le petit déjeuner + la vaisselle était nonchalante !!! Je lui ai demandé une fois installé : « où se trouve les couverts en la remerciant par avance de sa réponse, et elle me répond : au fond (aucun sourire, désagréable et j’ai eu l’impression de la déranger plus qu’autre chose. Ne voyant pas les couverts, Je demande donc à son autre collègue qui me répond « il faut attendre ». Je peux comprendre qu’il n’y est pas de couvert et sa arrive ! Mais travaillant aussi dans la restauration le SBAM est tout de même important… à la fin je n’avais toujours pas mes couverts donc j’ai préféré ne rien demander afin d’éviter de me prendre la tête !! Dommage. Hormis cette situation, les chambres sont super, la piscine pareil et dans l’ensemble c’est très propre.