Car Chase Heroes

Questo sarebbe zero sorrisi, se possibile. (Sintesi / tl;dr versione: non ha fornito esperienza, cancellando alcune persone dopo averle tenute in attesa per 3 ore, non ha offerto alcuna ricompensa per la perdita di denaro di viaggio, ha rovinato il regalo di 80 anni dei miei padri ciechi e erano poveri comunicatori che solo restituito il pagamento quando la società che supervisiona l'esperienza è stata coinvolta)Versione completa:Drive cancellato 3 ore dopo l'inizio dell'evento in modo che ha mostrato una totale mancanza di vera empatia per rovinare il 80° compleanno del mio papà cieco presente da noi. E' devastante divertirsi da un evento come questo. Abbiamo viaggiato 200 miglia all'esperienza (un viaggio intorno a 400 miglia in totale). Nel corso di questo evento, circa 10 o 15 famiglie hanno subito lo stesso trattamento. Povera comunicazione seguita in ogni fronte dopo. La CCH ha richiesto ai partecipanti di contattare per la ricompensa - piuttosto che semplicemente rimborsare le persone come una questione ovvia (sono stati in grado di farlo con tutti i nostri dettagli). Tuttavia, non avevano avuto alcuna difficoltà a mettere la copertura della maternità sul conto Ablenet e quindi nessuno aveva a disposizione di parlare a quando ci siamo rangati il numero a cui avevamo ricevuto il parere. Hanno preso una settimana per chiamare e poi hanno smesso di rispondere rapidamente alle email / non rispondere mai, nonostante avesse promesso di farlo in più di una occasione... mostrando quanto i clienti di Ablenet sono apprezzati da loro –, cioè non affatto. Il pagamento per l'evento/offerta di premio per il viaggio non è stato rimborsato. Ablenet ci ha semplicemente trasferiti a CCH che non ci ha mai offerto di rimborsare i soldi per un evento che non avevano fornito.Finalmente siamo riusciti a ottenere un rimborso, ma solo attraverso i Track Days – che erano assolutamente grandi. Con i Track Days coinvolti, CCH ha rimborsato il denaro entro due giorni lavorativi. Quindi, la CCH ha trattato un pensionato in modo terribile e non si è preoccupato abbastanza di lui per comunicare correttamente e, mentre i giorni di esperienza sono meravigliosi (se ancora caotici) quando lavorano correttamente, non mi rimetterei mai con loro, perché causa troppo cuore.

I am unable to tell you about our experience as there was a mechanical failure with the car which meant the day was cancelled hence no experience.I do understand that these sorts of thing happen, and it is no-ones fault (not even the Romans!) But if you provide no service, you shouldn’t get any money, they are not giving me a refund as they said they are only able to offer a rebook.However, they cannot offer the same car at the at the track that was booked, so they cannot offer what I paid for, as far as I’m concerned that’s not good enough. If you can’t provide what has been paid for you give the money back, it’s called a refund I’m sure people have heard of this before it’s not a new mad fad.One of the answers given was “well everyone was in the same boat that day, so they all have to rebook”. Great response! Well again if you’re not offering the same experience and people can’t travel all over the country to go somewhere else you make out like bandits, keep the money and run! Pitiful excuse for customer service I really don’t know how companies get away with it AVOID AT ALL COST!!!! No better then double-glazing salesmen from the 80’s rip off merchant through and through.

Avoid at all costs if using a Buy A Gift Voucher!!My partner received a buy a gift voucher from his mum for Christmas, we booked his experience in and then a couple of days before we had an email to say that the experience has been cancelled because the car failed its safety checks - Not our fault at all. The company are now refusing to re-book the experience because the voucher will be out of date...it wasn't out of date when we booked it and its not our fault the car failed its safety checks! The customer service team is the worst I have ever experienced so I would avoid this horrible company at all costs.

Absolutely awful! Never got to have our experience because first Car Chase heroes cancelled it (because Tom Hanks was filing at Abingdon airfield and this over-ran), Re-booked, then 2 days before we receive an email that the Lamborghin Gallardo wasn't available as it needed repairs. This is what my two boys desperately wanted to drive. We didn't see the email until Sunday when we were about to leave, so didn't leave and emailed to advise this. On the next re-arranged date, myself and one of my two boys were ill with (and tested positive for) Covid. I tested positive on a Thursday and my son (who was due to drive) tested positive on Saturday. We tried to contact Car Chase Heroes but they only cover their phone lines untiol 5.30pm on Friday. There is a Facebook page but this is just an automated response to a handful of common queries. When I emailed Car Chase Heroes to complain they were uspset at my entirely polite (but frustrated) email saying we don't like the tone of your email and stating that they are a family run business. They absolutely are - so be warned! You will not get any reasonable level of customer service and you literally cannot contact them if you have any problems from 5.30pm on Friday up to your booked session on a Sunday. In fact calling them late on a Friday is often fruitless.