Stati Uniti d'America: hotel con spa nella provincia di Illinois

Iniziamo con il check-in. Dato che siamo arrivati ​​presto a Chicago (9:00), abbiamo dovuto aspettare fino alle 14:00 per il check-in. L'hotel è stato così gentile da tenere gratuitamente i nostri bagagli. Tuttavia, dato che avremmo dovuto camminare per il centro per alcune ore, abbiamo dovuto rifare lo zaino. Sfortunatamente, durante il rifacimento, uno dei nostri passaporti è caduto sul pavimento della hall. Dopo un'ora di panico, dato che abbiamo scoperto lo smarrimento solo a pranzo, siamo tornati in hotel per chiedere se fosse stato consegnato. L'addetto al check-in ci ha praticamente liquidati aprendo un paio di cassetti e ha detto di non sapere nulla. Dopo essere entrati nella stanza, abbiamo chiamato al piano di sotto (Servizio clienti) per chiedere delle pantofole (che non avevano) e abbiamo chiesto di nuovo del passaporto e ci hanno detto di nuovo di no. Il nostro ultimo disperato tentativo è stato semplicemente quello di dare al Servizio clienti il ​​numero e il nome della nostra stanza e chiedere loro di chiamare se e quando lo avessero trovato. Entro 5 minuti dalla nostra chiamata, un'altra persona ha chiamato e ha detto che avevano il nostro passaporto smarrito. È un po' strano che a un passaporto trovato venga data molta priorità, soprattutto quando il nome del passaporto corrisponde al nome della nostra prenotazione. Inoltre, al momento del check-in, ho sentito che un altro ospite sarebbe rimasto 2 notti e gli era stato detto che per 2 notti non ci sarebbe stata la pulizia della stanza, perché puliscono solo ”a giorni alterni”. Per quanto riguarda noi, siamo rimasti 3 notti e non c'è stato alcun tentativo di pulizia. Vorrei che ci avessero informato di questa disposizione in anticipo e l'avremmo inclusa nel nostro calcolo. Per quanto riguarda la stanza, il tappeto era piuttosto sporco e aveva delle macchie appiccicose e bagnate. Abbiamo dovuto mettere le coperte del letto sul pavimento per non sporcarci i piedi. L'aria condizionata funzionava molto bene, ma non era ben progettata. C'era solo una bocchetta di uscita, era all'altezza della vita e soffiava direttamente su uno dei 2 letti, era molto rumorosa e si accendeva molto periodicamente. Per essere onesti, non abbiamo mai segnalato nessuno di questi problemi in camera, perché non volevamo essere disturbati a cambiare stanza. Il servizio lavanderia è stato un po' un bonus perché è gratuito. Tuttavia, si trova in una posizione diversa e c'erano solo 1 lavatrice e 1 asciugatrice (per tutti i 2 hotel). Fortunatamente, quando ho voluto fare il bucato, era disponibile. Il lavaggio è andato bene (circa 25 minuti), ma l'asciugatura è durata almeno 90 minuti. Immagino che quando qualcosa è gratuito, non possa essere così buono. L'ultimo giorno di check-out, ci è stato concesso un check-out posticipato, il che è stato apprezzato.

* Location: Great location in downtown Chicago and close to the Board of Trade building and the public transportation * Room: The room was spacious, but there’s no openable window that faces outside. The cleanliness is okay. Even though I found some lint in the bathtub. * Extra fee: Also, note the $30 nightly destination fee, which may not be clearly advertised.

The hotel is about 30 - 45 minutes drive from downtown Chicago and 20 minutes drive from O Hare airport. The room is spacious. A hotel with nice view and good for someone looking for a quiet & relaxing getaway.

My first trip to Chicago was perfectly great thanks to LondonHouse. Especially the view from my assigned room was so amazing that I didn't need another rooftop cafe.

This is the second time my husband and I stayed at Eurostars! We live this hotel for it's close proximity to a lot of shops, restaurants, tourist attractions, supermarkets, bars. I love that they have a sauna to use whenever I need a detox. The room is spacious and the staffs are super friendly and accommodating! This is such a hidden gem and my go to hotel whenever I visit Chicago! Definitely go to their restaurant downstairs which is situated within the hotel (River North Bistro) for Happy Hour!!!!

Excellent location with access to red and blue lines and bus networks. And in the centre of the city. A character building with spectacular internal decor. Especially popular with conferences. Room was spacious and included two doubles with usual amenities though we did have to ask for a kettle. Staff very friendly and check in was seamless despite being busy. Two niggles included a $25 daily fee that could be offset by discounts in various parts of the hotel. Though for us it was a tax as we did not want the discounted services. Also cleaning services invariably wanted to service the room when we were in it. Attempts to renegotiate cleaning times did not work and in the end we timed our absence from the room to when cleaners would want to clean room. A very good experience for us nevertheless.

Loved my stay overall. There was a champagne offering upon arrival which was wonderful. After a long drive from Michigan, it was well received and completely set the tone for the type of stay we would be experiencing. View from Room 2754 breathtaking. A welcome fruit basket was provided for our 35th anniversary stay. Ample Trump water provided. Location - Best in the City. Housekeeping was Outstanding. Reception staff were perfection. The view in Room 2754 blew away my expectations and I will stay here again in the future. Job well done Trump Hotel staff! A few things that would improve the experience are: Provide 2 Barstools for the rooms with a kitchenette island. We had to eat on the low coffee table. Replace barn door with normal door on bathroom. Privacy factor low due to the crack opening. Provide Non-Stick cooking spray for guests who use the cookware. It was awful cleaning eggs from the skillet. Invest in a few Real Dishcloths for the kitchenette. A normal Keurig coffee maker would be better than just espresso. The location was Best in the City. I highly recommend staying here! Thank you. Laurie & Kevin St.Pierre .

Searched for a motel that was 'pet friendly' and had other features that included a reasonable price for the night. This motel came up and I booked it. There was NOTHING online related to there being any 'pet fee'. Upon check-in, the attendant asked if I had dogs and I responded, 'yes, I have 2...a 40# and an 8#. She then went on to tell me $35/each. I questioned this and she said 'policy'. I asked for a manger, was informed she would be there at 7, and when I came back at 7:30, I was told, 7 the next morning. I spoke with manager in the morning and the manager also stated 'policy'. I asked if we could split it ($35 would still have been too much). I asked if it was their policy to have happy guests and she replied 'yes', then I said she violated policy. My Reasonable $109 room, ended up costing me almost $200 when $70 pet fee was added. I have in the past paid $20 for my dogs, but this is ridiculous! I will NOT be staying with this chain going forward. I should have brought my dogs to the breakfast buffet so I could at least have gotten something for my money.

Valet team was very helpful and nice. Front desk didnt seem too family friendly. Was disappointed there was no microwave in hotel room. With the price of room per night, I was expecting to be able to microwave some popcorn at the end of the night. Room with a view aparently meant we got to look at the backside of other buildings. We had no internet service in the hotel and had to purchase hotel wifi for $10 a night.

Great location great view loved the breakfast the down falls that my jetty tub didn't work were supposed to send someone the next day never showed to fix and the bed was comfortable but whatever you have the bed on is a bad idea cause it makes so much noise just when you sit on the bed and need more grip on the porch and in by the pool I fell as it was wet outside on the porch and my son and including other children I had seen fallen by the pool area which kids are gonna get hurt I never recipient the extra stuff I requested when booking my room and false advertisement because the pics did not match up correctly when they showed me for when I booked my room the bedroom was different and was supposed to have couch in room and wasn't and my fireplace didn't work in my room so overall I would stay again if emenities got fixed I was partially satisfied with my stay...