Dipartimento di Bolívar, Colombia: hotel con vista mare

Molto buon hotel. Ma c'è un problema, il balcone della casa di scena del mare è troppo ricco, quindi si fidava leggermente, e si è caduto.

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

L'hotel dispone di eccellenti impianti, il personale molto amabile e di servizio. Ci piace molto la posizione vicino all'aeroporto. Hanno un ufficio dove offrono i tour e le varie attività a Cartagena.

El personal no es muy atento, saludábamos y ellos jamás respondían. El restaurante dijo que nos podía llevar el pedido a la habitación si lo dejábamos pagado, lo hicimos y al ver que no subían dijeron que teníamos que recoger la comida, que ellos no llevan a la habitación

L'hotel è bello e le camere sono enormi con balcone di vista sul mare! Questo hotel non ha una spiaggia privata in modo che nessuno può nuotare in spiaggia frontale dell'hotel. Quando si vuole andare alla spiaggia frontale e ottenere posti e ombrella si deve pagare COL PESO 30.000! Alla spiaggia di fronte ci sono molti venditori di cibo venditori di bevande che ogni 5 minuti qualcuno si sconvolgerà che era l'unico - problema! Il riposo è grande e soprattutto le piscine erano sorprendenti! Il colazione è buono! Bene per la famiglia e il gruppo di amici!

Chambre très petit pas d’eau chaude Piscina molto piccola Non mi piaceva davvero.

Grande camera con vista sorprendente. Colazione standard. Ci sono supermercati e molti ristoranti intorno. Prezzo molto ragionevole. Le spese sono di 35 dollari per ogni visitatore, anche se si invita il vostro amico a colazione prepagata.

Great hotel with good amenities the gym was good to have older equipment but enough to get a good workout. Location was great right across the street. Staff was very friendly and helpful. rooms clean and always restocked