Columbia Britannica, Canada: hotel pet friendly

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

Amore questo hotel. Il servizio è di alta qualità. L'hotel è moderno e altamente tecnologico. Chiamate speciale Andrew, il concierge, per le sue eccellenti raccomandazioni e l'ospitalità. Pro tip - parlare con Andrew al mattino e lasciare che ti fornisca dove andare e cosa mangiare. Il tuo giorno sarà certamente pieno di attività e grandi vibrazioni!

My girls and myself had a wonderful experience at Four Season. Staff are friendly, helpful and provided with flexibility in terms of check-in or check-out arrangement. The room is just perfect, either cleanliness or settings. Food was great. re-visit is a MUST.

Nice location just a bit up hill from downtown, everything is clean but there’s no amenities such as toothbrush or toothpaste but provide shampoo , conditioner, soap . And lotion. , umbrella Has gym, pool, hot tub but a bit wall if u located in south tower. Nice view when there’s no rain you can see mountains and lake super nice!

It was a second overnight transit stay in the same week. Clovenient location to airport n free shuttle. Though the shuttle from airport to hotel was full n we had to take a cab into the hotel - n the hotel reimbursed about 80% of the fare. Very short walk to a nearby open shopping centres which had lots of eatery selection. We ate Japanese n it was quite good. Only disappointment was with Trip.com n not with hotel. I thought the rate included 2 breakfast n turned out it did not. I could have gotten better deal booking directly with Marriottboncoy n get my free breakfast entitlements

L'hotel è vicino al Stanley Park e alla baia inglese P, la posizione è molto buona, uscire dal mare, avere un parcheggio tariffario e conveniente. Anche se è un negozio di centinaia di anni, non c'è senso moderno, ma il servizio è ben attuato, la camera è ampia e il personale atmosferico è attento, Il ristorante del primo piano è un piccolo peccato perché non c'è un posto per un appuntamento per il fine settimana.

Il nostro soggiorno è stato eccellente! L'ospite ha fatto un piccolo cambiamento nell'arrangement originale di alloggio, ma questo non era un problema per noi. La camera era pulita e confortevole, e la camera condivisa e la doccia erano anche molto pulite e prive di odori sgradevoli, che non sempre è il caso con questo tipo di alloggio. Un grande plus è il parcheggio gratuito, che è particolarmente importante e conveniente per i viaggiatori con una macchina. In generale, tutto era grande. Molto raccomandato!

The cleanness of the room was excellent. The room had a musty smell had to go out and purchase an air freshener to help absorb the smell. I asked if they had bbq was told yes. So we went out bought a steak only to find out it is a charcoal bbq and you had to supply your own. So it was a big disappointment and put a damper on our stay. The hotel is not close to city so heading out again was not an option. If you want cleanliness it was 100%

La camera è stata prenota per mio figlio e la sua famiglia, tra cui un bambino di 10 mesi. Ho soggiornato in questo hotel per molte volte e questa volta ci sono stati assegnati al 27° piano, che la suite del Re è molto più piccola di quella che avevamo abituato. Questo è stato davvero fuori dalla nostra aspettativa, poiché abbiamo affittato diversi prodotti per bambini come il panno da gioco, il sedile da auto, eccetera, e non c'è spazio sufficiente per noi per sistemarli nella stanza.

We arrived at 7 pm but front desk was already closed. They had emailed us info regarding this but to be honest I barely read anything because we were busy traveling. So it is my fault however it would have been better to have someone at the front desk. Then again this probably their slow season so I kind of understand. Room was nice and clean and large. Great place especially if you are skiing there.