Mercure Zürich City

Recensioni su Mercure Zürich City

Mercure Zürich City

Vulkanstrasse 108B, District 9, Zurich, Canton of Zurich, 8048, SwitzerlandDettagli hotel
Mercure Zürich City
Mercure Zürich CityMercure Zürich CityMercure Zürich City
Controlla le camere disponibili per le tue date di viaggio
Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.2/5
Molto buono
141 recensione
Recensioni verificate
Ubicazione4.3
Strutture e servizi4.1
Servizio4.2
Pulizia4.4
Filtra per:
Ordina per:
Tutte le recensioni(141)
Recensioni positive(133)
Recensioni con foto/video(22)
Soggiorno meraviglioso!(27)
Trasporti comodi(15)
Vicino alla stazione(11)
Tranquillo e accogliente(8)
Pochi servizi(7)
Ottima colazione(7)
Ottimo rapporto qualità-prezzo(6)
Comodo per lo shopping(6)
Recensioni negative(8)
cilene
Camera Privilege con 1 Letto Matrimoniale e 1 Divano-Letto Matrimoniale
Soggiorno: dic 2024
Viaggio con amici
2 recensione
3.5/5
Pubblicata: 12 gen 2025
Carino ma faceva un pochino di freddo in camera
Risposta dalla struttura: Thank you for your feedback! We're glad to hear you had a nice stay, though we regret that the room temperature wasn't ideal for you. We’ll review our heating system to ensure better comfort for our guests. Your feedback is much appreciated, and we hope to welcome you again soon!Best regards,Eowyn HummelReservation CoordinatorMercure Zürich City
Utente ospite
Camera Superior con due letti singoli
Soggiorno: mar 2023
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 3 mag 2023
Ormai diventato il nostro punto di riferimento a Zurogo. Essenziale, pulito e personale attento e cortese.
Risposta dalla struttura: Dear GuestWe very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Julia Hermes
Travel bear around the world
Soggiorno: mag 2023
Coppia
37 recensione
5.0/5
Eccezionale
Pubblicata: 15 giu 2023
Non mi aspettavo che un hotel a 4 stelle potesse offrire una qualità così buona 😝 posizione super bella - vicino al tram e alla stazione ferroviaria 🚉 la camera è pulita e più grande di quanto mi aspettassi, soprattutto il bagno! la palestra e la sauna sono un vantaggio?
Testo originaleTraduci con Google
Risposta dalla struttura: Dear GuestWe very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Julia Hermes
Li wen
Soggiorno: mag 2023
Coppia
3 recensione
3.2/5
Pubblicata: 4 giu 2023
L'hotel è situato vicino alla stazione ferroviaria ed è molto comodo per raggiungere l'aeroporto. C'era uno spillo sotto il lenzuolo e per questo ci siamo feriti. Inoltre, il flusso d'aria nella stanza era pessimo.
Testo originaleTraduci con Google
Risposta dalla struttura: Dear Li WenThank you for taking the time to tell us about your experience at the Mercure Zürich City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Julia Hermes
xxyunyixx
Camera accessibile Comfort con letto Queen Size
Soggiorno: set 2024
Coppia
2 recensione
2.2/5
Pubblicata: 11 nov 2024
This hotel really need some room for improvement. Our room lacked basic amenities like toothbrush and bottled drinking water, and the bath towels were old, stained, and even had holes… Would expect cleanliness and upkeep to be better for the price paid.. Furthermore, the staff at the breakfast buffet were unfriendly, unapproachable and seemed irritated both mornings we were there. On the positive note, the breakfast buffet had a nice variety, and the hotel’s location is relatively convenient, about a 10 min train ride from Zurich HB. Overall, it wasn’t the experience we expected, and we won’t be returning. For the price paid, it didn’t match the service and amenities level. We can pay the same price for other hotels.
Traduci
Risposta dalla struttura: Dear xxyunixx, Thank you for your feedback. We’re glad you appreciated the breakfast variety and the convenient location of the hotel. However, we deeply regret that your stay didn’t meet your expectations. We apologize for the condition of the towels, missing amenities, and the behavior of the breakfast staff—these issues are unacceptable and will be addressed promptly. Your concerns about cleanliness and service are taken seriously, and we’ll work to improve. We’re sorry we couldn’t provide the experience you deserved and appreciate your input to help us do better.With kind regards, Bora NikaRooms Division Manager
wkaiyeen
Camera accessibile Comfort con letto Queen Size
Soggiorno: ago 2024
Coppia
3 recensione
3.0/5
Pubblicata: 21 set 2024
The good: (1) Price is decent, located 1 stop away from Zurich HB. Also has Coop and Migros nearby. Some restaurants around the train station but not many choices. (2) Bed and pillows are very comfortable The not so great: (1) No kettle provided, so don’t expect any free coffee / tea in the room, which you will normally expect. You need to get down to the lobby to get hot water which is super inconvenient (2) No fridge in the room, so expect to consume all cold drinks etc unless you want lukewarm drinks (3) No safe in the room Technically, expect a super basic room with just bed, tv and toilet. Not something I expect from a Mercure brand.
Traduci
Risposta dalla struttura: Dear GuestThank you for taking the time to tell us about your experience at the Mercure Zürich City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Julia Hermes
Ronnel Pinto
Camera accessibile Comfort con letto Queen Size
Soggiorno: ago 2024
Viaggio con amici
16 recensione
2.5/5
Pubblicata: 7 set 2024
4 star hotel but the room we got was very minimal - no bathrobes / no sandals / no tea bags nothing. Location is far from Zürich center but many trains to go to Zurich HB. Would not recommend for tourist travelers but ok for business travelers
Traduci
Risposta dalla struttura: Dear Mr. Pinto Thank you for taking the time to tell us about your experience at the Mercure Zürich City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Julia Hermes
beny meisner
Camera Confortevole (letto matrimoniale alla francese)
Soggiorno: nov 2024
Solo
3 recensione
3.7/5
Pubblicata: 13 dic 2024
Hotel was rather disappointing for a 4* hotel Rooms clean, rather smallish, no chair There was a desk which just takes space, too small for a laptop ..so not really clear why in the room Service in the spa is disappointing. Mentioned 2h before the spa closed to the staff that there is not hot water in the urn, no fruits in the fruit bowl... The answer was simply that there will be tomorrow Long queue to check in and only one staff member on call
Traduci
Risposta dalla struttura: Thank you for sharing your feedback with us. We're glad to hear that you found the rooms clean, but we’re sorry to learn that your experience didn’t meet expectations. We appreciate your comments about the room size and the desk, and we'll certainly take them into consideration for future improvements.We also regret the issues you experienced at the spa and the delays at check-in. Please accept our apologies for any inconvenience caused. We always aim to provide excellent service, and your input will help us make necessary adjustments.We hope to have the opportunity to welcome you back and offer you a better experience next time.Best regards,Eowyn HummelReservation CoordinatorMercure Zürich City
Utente ospite
Camera Confortevole (2 letti singoli)
Soggiorno: mag 2024
Famiglia
11 recensione
4.7/5
Fantastico
Pubblicata: 12 giu 2024
Hotel is perfect with good service, spacious room, nice gym. It’s about 7mins walk to the train station. Will this hotel again !
Traduci
Risposta dalla struttura: Dear GuestWe very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsJulia Hermes
Adam
Camera Superior matrimoniale
Soggiorno: ago 2024
Coppia
2 recensione
4.7/5
Fantastico
Pubblicata: 23 set 2024
Great and convenient location , next to the train station. Many tourist groups in the hotel, had difficult time to get breakfast done. 
Traduci
Risposta dalla struttura: Dear GuestWe very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Julia Hermes
Utente ospite
Camera Confortevole (2 letti singoli)
Soggiorno: lug 2024
Coppia
3 recensione
5.0/5
Eccezionale
Pubblicata: 16 ago 2024
Amazing breakfast! We loved it, great variety and super fresh. Mercure hotel is massive as well, has everything you need with a grocery shop nearby.
Traduci
Risposta dalla struttura: Dear GuestWe very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Julia Hermes
Carolxc Hung
Camera Superior matrimoniale
Soggiorno: giu 2024
Famiglia
4 recensione
5.0/5
Eccezionale
Pubblicata: 31 lug 2024
It comes with great value. Excellent location which is near to the train station and bus station. Very convenience to go to the city center for shopping or other tourist attraction. Breakfast is good. There is a big supermarket called Coop next door. The room is spacious with high ceiling. Staff look a bit cool but they r quite helpful. What a comfortable and pleasant stay!
Traduci
Risposta dalla struttura: Dear Mr. Hung Thank you very much for your kind feedback, we highly appreciate it. I will discuss the feedback with my Team and we hope to see you soon again. Kind regardsJulia HermesAssistant Front Office Manager
Saan Choy
Camera Superior matrimoniale
Soggiorno: giu 2024
Coppia
5 recensione
4.0/5
Molto buono
Pubblicata: 22 lug 2024
Modern and Clean. Located near Railway station. The bathroom design for both the rooms we had stayed is really bad. Water spills out after shower, difficulty in using the same door for both toilet and shower with our double occupancy of the room. Pillows and mattress provided are among the most comfortable we have experienced. We also enjoyed having the mini supermarket at the end of the hotel building.
Traduci
Risposta dalla struttura: Dear Mr. Choy Thank you for your feedback , we appreciate it . We will be rennovating our rooms towards the end of the year and issues such as these will be adresses. We hope to see you soon. Kind regards Julia Hermes Assistant Front Office Manager
Utente ospite
Camera Confortevole (2 letti singoli)
Soggiorno: ago 2024
Lavoro
13 recensione
4.0/5
Molto buono
Pubblicata: 29 set 2024
Room are clean, service was good. Just the twin room smaller than I expected
Traduci
Risposta dalla struttura: Dear GuestWe very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Julia Hermes
Abby1677
Camera Confortevole (2 letti singoli)
Soggiorno: nov 2024
Viaggio con amici
2 recensione
4.2/5
Molto buono
Pubblicata: 14 gen 2025
Good location near to station Window not able to open
Traduci
Risposta dalla struttura: Thank you for your review! We're pleased to hear you appreciated our convenient location near the station. Regarding the windows, they are sealed for safety and energy efficiency, but our central ventilation system ensures fresh air circulation. We hope to have the chance to welcome you again soon.Best regards,Eowyn HummelReservation CoordinatorMercure Zürich City