Terme Zreče – Hotel Atrij

I reserved a package with unlimited entry to the thermal pools and accommodation at Hotel Atrij for a 4-days stay via the Web site. After I submitted my reservation request I got the message that my credit card was not accepted. I received in return an automatic e-mail saying that my reservation would only be confirmed after examination. I tried to call the numbers that were mentioned in the e-mail, unfortunately without success. The next day I tried again both numbers at different times (opening hours from the morning till the afternoon and again in the evening) with the same result: one number never answered, the second number was a voice box with message in Slovenian telling to press 1, 2, 3, 4 or 5 for different services. I tried all options and was never connected to anybody. I sent several mails that remained unanswered as well. Without a confirmed reservation, we could not take the risk to travel. However, an hotel not answering the phone is simply not normal. That is why we decided to withdraw our reservation request. Only the 3rd day after my reservation, I received an automatic e-mail confirming the reservation. Nobody took care of the emails I sent the previous day. Phone calls were still not possible. I would have changed my mind if a real person would have contacted me on time. But I simply lost confidence. Only on the day, we were supposed to arrive, a nice lady called me to tell me that she was on holiday and therefore could not answer. Can you understand that a 4 * hotel superior relies on one person to answer the phone and answer e-mails? That is not serious.