Sheraton Zhuhai Hotel

The hotel is beautiful and decorated with a Chinese Pavillion as you enter the lobby. There are a lot of pandas decorated all over the hotel and a Christmas tree made of pandas. Though, the front desk officer who checked us in, couldn't really conversed in English, her colleagues quickly stepped in to help explain to me about our room. They were all very courteous, friendly and helpful. It made the start of our stay very pleasant. We were attended by Rita, Minnie and Jane. Jane quickly provided a wechat number that allowed me to reach out to the hotel staff with ease. She also checked to make sure we were comfortable in our room. We even scored a free upgrade to an Ocean View room, which had a gorgeous view of Zhuhai skyline and we could see Macau from the balcony. The room was very clean, spacious and tidy, my husband loves the bath amenities and my boy enjoyed bubble baths each evening. The housekeeper on our floor was very friendly, always asking if we are enjoying ourselves here and the doormen were very courteous. We had breakfast for 2 days. However, the food didn't quite meet expectations, perhaps we set them high after reading reviews. Most of the items were cold by the time we were seated, it is a very popular hotel so we had to wait for abit to get seated however the queue moved fairly quickly. I must say the hot noodle soup was pretty decent! Checkout was smooth, officers were all very nice and kept checking to make sure we had a good stay. I would return, for the price and the service - this was one of the best stays we had experienced in China. We had an uneventful situation after checking out. We left my son's stuffed toy in the room and only realized after we arrived home late in the evening. By then, my boy was in tears as he had the toy since birth. I quickly reached out to the hotel and thankfully was attended speedily by Yuki and Jessica who got the housekeeping team to search for it. By this morning, they located the toy and arranged to deliver to us. At this time as I am writing this, the toy is on its way back home. I cannot be more thankful, so thank you to everyone mentioned, you have been nothing short of excellent! Happy New Year to the Sheraton team!

Me and my family had an amazing experience staying at this hotel. The facilities were amazing, and the outdoor swimming pool is gorgeous. There is also a tennis court, a gym room, an indoor swimming pool and also other facilities. The room is spacious, and the sea view is magnificent. There is also a massive balcony that faces the gigantic ocean. The tub was very nice and there is also a walk-in closet. The hotel lobby is stunning, and the television has movies, tv shows and other kinds of entertainment. Moreover, the staff was helpful. They helped us a lot. For example, we asked to get a bag of ice, and the staff gave us a whole bucket of ice! They even helped us to put the ice into the drink! Also, they gave my 13-year-old son a free breakfast buffet which were not included in the package of the hotel room we booked, which only offers a 2-adult breakfast buffet meal. The hotel is also very clean. Moreover, we would love to thank Minnie and Jane, the two of the most helpful and kind staff we have ever met. They were very nice and helped us with a lot of things and we really appreciate what they helped us. We strongly recommend you stay at this hotel as everything is perfect there and again, we want to thank you Jane and Minnie for their warm services.

Received warm welcome check in and out in Reception. Clean room and excellent sea view. Only thing needs to consider is a proper bar like the hotel next door.

Good service from Lia and Lene. Very clean and tidy room with spectacular sea view. The breakfast was delicious.

Very helpful staff made our birthday stay special and memorable. Views of Macau were excellent and as advertised. Only issue we had is the beds very very soft (our problem, not the hotels) but the staff were very helpful trying to make our stay more comfortable.

We stay one night in this hotel. The facilities were maintained in good condition. The staff were helpful and polite. The breakfast was served well. Highly recommended.