Healray Collection·Zizhu

We love everything about Healray Collection. Our flight arrived late, and took a late ferry over to the Island. Luckily they had shuttle service from and to Ferry, which made it so much easier than calling a car service. When we arrived, they assisted us unloading the luggage. Our room got excellent view and could see the Guan Yin statue from our room. I'm OCD, so cleanliness is very important to me and I approved. We booked two nights, sadly we were only able to stay one night due to a Gale warning. The hotel had such a great customer service, when we were sightseeing, they gave us a call to inform us that they received a Gale warning and that the ferry will not operate the next day. They gave us an option to stay or refund us the one night if we wished to checkout to catch the ferry. They were very helpful and resourceful in that respect. The manager Zhou Min reached out to our online booking to verify our refund. We were very pleased and amazed with their extraordinary service. I personally would definitely refer and book with them again. I care about service and they have one of the best service I've had experienced.

時隔幾年再來普陀山，現在島上酒店確實比前幾年選擇更多了，説説住下來的真實評價。 👍先表揚下碼頭接駁服務！我們到普陀山碼頭司機已經在等候了，無縫銜接。酒店每小時15分，45分都有車可以送離店客人到碼頭，車程大概5分鐘，完全可以趕上準時、半點發往朱家尖的班船。 1️⃣設施：看了很多真實評價和圖片，最終選擇了這家，很大原因是2023年新裝修的，硬件更新一點。音樂、窗簾、燈光都是智能化操作的，用起來方便。下水道地漏下水偏慢，後來諮詢了工作人員，酒店位於沿海，海水漲潮的壓力容易造成反味，所以酒店的下水道是做了兩道設計，也是能確保沒有奇怪氣味，這個我覺得可以理解。 2️⃣衞生：房間挺乾淨的，我比較潔癖，衞生方面能過關。房間裝修偏現代簡約風，應該大多數人都能接受。 3️⃣環境：酒店在普陀山金沙海灘這一帶，靠着海邊，出門就可以小朋友沙灘玩耍，晚飯後玩了一個小時回去洗澡，大人小孩都開心。酒店門口還有水龍頭可以沖腳。傍晚的海邊落日視角很愜意，坐在門口就能看到南海觀音，內心平靜又美好。 4️⃣服務：必須要表揚酒店的前端接待服務人員，從前台、禮賓小哥、接送司機，都特別熱情。感謝一線工作人員，能提供很好的服務，他們的一舉一動最代表品牌的價值觀。 前台小錢：下單後因為諮詢路線事宜致電過前台，前台小錢非常熱情地解答了問題，並且在住店過程都是全程跟進服務的，到達當天還贈送了水果。 禮賓部的張哥：我們到店和離店都是幫忙搬運行李，下車、上車多虧他幫忙，完全不需要自己拎，很貼心，還幫忙解答了拜佛路線、請香的問題。 司機查師傅：負責我們的接送，很熱心。本來我們一起離店還有另外一個家庭，對方因為漏了東西怕趕不上接駁車很着急，師傅説別急先去拿東西，等下再來接他們一次就行。我們到達碼頭的時候，師傅一句“行李拿好，越來越好”，誰懂這句話的含金量有多高！ 另外： 🔍酒店一樓有一家本地連鎖餐廳“原制原味”，食材新鮮，口味不錯。我們當天下午到了直接在這裏解決晚飯，好吃又方便。當天都是滿座還等位。 🔍酒店大堂有免費茶水，下面很熱進門喝上幾杯很解渴。 🔍因為一早出門拜佛祈福，早上5:30就退房了，值班人員順利辦理。

房間乾淨整潔，服務真的很好，尤其是小錢前台小女孩，簡直太nice了，服務很周到，還有一個張店長也跟美很温柔，主要有接送，而且位置距離南海觀音紫竹林比較近，一樓還有餐廳原制原味，真不錯，裝修很新，建議提前訂房，就在海邊，我住在一樓，進出很方便，我也是看到好評才住進來的