Utente ospite
19 febbraio 2024
I have never been made to feel so unwelcome by hotel reception staff in my life (and this applied to every single one of them). Rude, rude, rude. They treated me like i was a burden. Not a single smile between them the whole time i was there. Stains on the seating in the bar area, and the bar staff never seemed to be around so you kept having to go and ask reception to find them. I had bugs in my room which i killed, but the final straw was when one crawled over me in bed. When i went to reception at 10pm in my pjs, holding tissues full of the dead insects, asking to change rooms, i never received a single apology or any sign of one - the man behind the reception said nothing and just handed me a new room key - so i was having to change rooms on two different floors at 10pm!. Pillows and bedlinen well past their best. No tea/coffee facilities in room, and no bathrobe (you had to hire one from reception for 8euros!) No on site massage facilities, apart from a 'dry' massage bed that was not satisfactory, and the jacuzzi corner of the main pool was not working. i was so upset and felt i had no alternative but to leave and check out early. Disgraceful when you have saved for a very long time for a 'bucket list' holiday, only to have it ruined by such a poor hotel venue.
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