Madikwe River Lodge

As mentioned before: The Reservation or accounting department was unable to pay back the money for a cancelled booking. The Lodge cancelled due to the flooding but did not pay back for 5 weeks. The Chief Development Manager answered: We’re truly sorry for the frustration and inconvenience you’ve experienced. While Madikwe River Lodge is certainly not bankrupt, the recent flooding caused significant disruptions to operations, including delays in processing refunds. This is not the level of service we stand for, and we are working to resolve your refund as a matter of urgency. ..... ... and again, our sincere apologies. So - they may be NOT BANKRUPT. Fine. In an email he said: I know we may have lost you as a client ....... Yes, you have! Sorry ain't enough! They are (more or less) sorry having lost us a clients. No compensation, no discount for a future booking in the then BRAND NEW Lodge. Nothing. Not the cancellation due to the flooding (thats nature) but the lack of offering "something", to show the apologies are REAL is the remaining problem. This review is just to show: Sorry ain't enough!! You cab read it in thousands of reviews: We are so sorry!!! Very poor performance anyway! Velgevonden refunded within 4 days and was very helpful in finding an alternative accomodation. Motswiri (in Madikwe, just on the other side of the Reserve) was very helpful in welcoming us as LAST SECOND guests. The Chief Development Manager said: In the latter part of the year we will have a product and service delivery to be proud of. I say: If you do not improve your Customer Relationship, the "product" won't make it!!! Franz btw: have a look at my ＞ 100 GOOD reviews. Good service - good products - good review! That's this tool at Tripadvisor for!!!

The Reservation or accounting department is unable to pay back the money for a cancelled booking. The Lodge cancelled due to the flooding but did not pay back for now 3 weeks. They did also not help in getting an alternative booking in one of the many good Lodges in Madikwe. Worst service ever seen in Madikwe over many years.

We were lucky enough to spend 4 nights at River Lodge and our stay was incredible! We have been lucky enough to stay at many different safari accommodations and this was on of our most memorable. Our riverside accommodation had many different visitors to delight us between game drives. The food was plentiful and service was always with a smile. The game reserve has a diverse range of habitats and wildlife. Guides in the reserve work together to give you the best opportunities to view the wildlife. We will definitely be back.

We had an unforgettable stay at Madikwe River Lodge, our guide Gerry was very knowledgable, we saw sooo much of the local wildlife including all of the Big 5 within the first couple of game drives! The staff at the Lodge were friendly, helpful and really made our stay memorable. Great food too - especially the evening Boma!

I love Madikwe. This is my fourth trip there. We like to choose a different lodge each time and Madikwe River Lodge was the choice this year. Situated on the river bank, we were able to watch Elephants, Warthogs and Impala come to drink and wallow. The lodge itself was similar to most others, open plan, lots of places to sit. Perhaps a little tired with some of the walkways and stairs needing some work as they could be trip hazards. The rock pool also needs work as it was not easy to get in or out of, but was lovely to sit in the sun and commune with the visiting warthogs. The staff were wonderful, the food delicious, the bush breakfast that we had asked about but were unsure of the availability, was a great surprise and really wonderful, thanks to all the hard work by the staff. Our guide/ranger/entertainer, Takura (aka Charles), was absolutely the best. So knowledgeable, so good at finding animals. We had a wonderful time. Highly recommended.

My three sisters and I went there for a celebration of my birthday, and thoroughly enjoyed our visit! The Safari was quite phenomenal, seeing the big 5, twice in 2 days! Jerry our guide was exceptional! The staff at the lodge were so pleasant and friendly and helpful! We can’t name them all as there were too many good staff to mention and I’d hate to miss out on someone! Would highly recommend to friends and family to visit!