Zephir Hôtel & Spa

Nice hotel ... excellent service and food. Nice pool and beach. Only air conditioning not working. I will come back to this hotel again.

I was there for 5 days. It wasn’t bad but I feel 3* is maximum I could give to this hotel. I feel like everything needs some renovation or at least deep cleaning. The staff was not really attentive, I felt quite…anonymous, if you know what I mean. I had an impression French people were having the most attention and care from staff. During my 5 days stay there was at least one time when I went to a dinner and I could not find a place to sit, I was walking around with my plates and no one cared about this, even if the waiters saw me looking for a table. Food was okay for me, most of it was quite tasty, I was not hungry. But margarine instead of butter... I’d expect more. The real highlight of my day was melon served during lunch time - it was the best melon I’ve ate ever. Room was okay, furniture could be newer, everything could be cleaner. But it wasn’t the worst. The beach was nice but I feel like it was dirty, I’m not sure what was that but I think there was w lot of camel poop in the sand. Sunbeds should be changed for sure. AC was working but it was not the strongest. All in all, I’d like to come back to Tunisia but for sure I’d look for a better hotel.

Sadly I have very few good things to say about this hotel. A faulty door lock required us to ask for the management to open the door six times. It took the bellboy a little time to fiddle with the lock to enter each time. He was pleasant despite accompanying us several times to unlock it. Breakfast was ordinary to say the least- like a low budget hotel. I pitied the people with all inclusive meals. I had one beer - it was flat! Paid wifi?? 40 euro for a week - Seriously that deal died years ago. The pool and the location were nice - the saving grace

As a family of four from the Czech Republic, we spent a week at the **** Zephir Hôtel & Spa on July 28. – August 3. 2024. It is rather a hotel complex consisting of several connected two-story buildings, some of which have a view of the sea. Inside the complex there is a very nice articulated outdoor pool with a lot of surrounding palm trees, which are constantly taken care of. The hotel grounds adjoin a beautiful sandy beach with plenty of umbrellas and sunbeds, which are provided free of charge. We used two double rooms about 80 m apart. Each room is equipped with a balcony, where there is a table with chairs and a small dryer for swimwear. The beds are quite comfortable. We had small, outdated, partially moldy absorption refrigerators in the rooms. Upon arrival, we discovered that one of the refrigerators could not be closed. Since even after 2 days it was not possible to get the reception staff to take any action, I removed the reason why the fridge would not close, myself. The hotel has central air conditioning which was turned off every morning around 5:30am and didn't turn on until after noon. I confess that if we had known that we were going to a hotel that turned off the air conditioning in the high season, when temperatures reached 35-41 °C in the shade, we certainly would not have chosen it. Due to the heated building, we woke up early with heat and sweat. I don't understand, if the hotel was already turning off the air conditioning, why it couldn't leave it running at least until the time breakfast starts at 6:30, when it is absolutely clear that all the guests are in the rooms. It should be noted that neither the hotel reception with the adjacent extensive lobby is air-conditioned. In the restaurant, the air conditioning only worked on some days and only very weakly. In the rooms for the first two days, the air conditioning, when it was switched on centrally, cooled well. After the remaining 5 days, however, the hotel reduced the cooling intensity, so the rooms could be around 27 °C (plus ubiquitous humidity). Basically, the hotel didn't offer any space where you could rest from the heat. The reception staff did not help us in the case of air conditioning either, referring to the fact that the timing of starting the air conditioning is the decision of the hotel manager. But I would definitely like to highlight the excellent variety of meals and drinks. The hotel operates on the principle of All inclusive, that is, all guests could eat and drink as they pleased. Many types of warm vegetables, various meats and all kinds of side dishes were always available. Also desserts, sliced watermelons and ice cream. In terms of catering, the hotel was absolutely great.

Unfortunately the worse hotel I have ever stayed in. The reception staff were so rude to both myself and my husband. There was no acknowledge or greeting as we approached reception. We were totally ignored for ages, no other guests at the desk. They only decided to register us after my husband got their attention. They then shouted at us for expecting to be dealt with politely as we were only paying £40 a night for the room.In general the staff are miserable and so completely disinterested in the guests. Would not stay there again if you paid me to.