Hotel in zona Iglesia Adventista del Séptimo Día (Cd. Granja), Zapopan

I normally enjoy staying at AC Hotels b/c the experience is consistent, straight forward, and worth the price. I was disappointed when I checked in at 10PM to find my room not furnished with ear swabs/cotton pads, a soap dish, nor the complimentary water bottles. I requested water via the app, and it took over an hour to be brought to my room. The room also had significant wear and tear. The power outlets next to the bed were too worn to support any plugs. The outlets were too loose and plugs would fall out as soon as they were plugged in. The USB outlets next to the bed didn't work, and one of the USB outlets was completely gutted. When I sat down on the edge of the bed, I immediately sunk to the bottom, which indicated broken mattress springs. Luckily the rest of the king bed was in-tact. AC Hotels use Korres products. The hand soap, lotion, and conditioner in the room were in fact Korres, but the shampoo and body wash were not. The difference was obvious--the smell of Korres product is very distinct and white, and the shampoo and body wash were orange and smelled like peach. This made me distrustful of the property that they would mislabel bottles and put adulterated product advertised as something else. I was hoping it was just the bottles in my room. The housekeeping was inconsistent and baffling. I returned at the end of the first day to see that the room was cleaned, bed made, and trash emptied, but the washcloth and hand soap that were provided the first night were not replaced. I then requested via the app a 1) dental kit 2) comb 3) shower cap 4) hand soap and 5) washcloth. But what was delivered to my room was a 6) hand towel 7) shampoo 8) conditioner and 9) body wash. None of what I requested. With the additional shampoo and body wash, I confirmed that the pink, peach product was also in the separate bottles. Some pros were that they were able to keep me in the same room across my two reservations, and the high-floor room had good noise isolation. The property is directly next to the Plaza del Sol, so shopping and running errands was a very easy walk over. I submitted the feedback directly to the property at the end of my stay, and the manager promptly responded apologizing for my experience and said they deposited goodwill Bonvoy points into my account. It's been seven days and the supposed points still haven't appeared in my account.

Molto buono

I have stayed here for a week at a time about every 8 weeks since the hotel opened. It took a while to get running smoothly but now is an excellent hotel. Service is very high overall. Food is excellent and overall healthier than the surrounding hotels. Close alternatives for food at the office building next door or some smaller cafes in neighborhood behind the hotel. The suites are live and a great bathroom. These are the only rooms that have a bathtub. The corner rooms are a bit smaller and I prefer a regular room instead of the upgrade to a corner room. One complaint is the air conditioning units can be a little loud so best to run them constantly for background noise. Pool is a bit odd as it does not have many lounge chairs if you want to just lounge and lay out in sun. Exec lounge has great service now with bartender always interested in making unique drinks.

Portobelo es garantía de un buen hotel que lo han mantenido limpio arreglado muy buena ubicación prácticamente el metro está en la cochera si acaso algo mejoraría sería el trato en general de recepción unas excelentes otras no siempre están de buenas

L'hotel è bellissimo e la piscina e il tetto sono splendidi, con splendide viste sulla città. La vista non era molto sul nostro lato, solo una parete.. ma non abbiamo passato molto tempo nella stanza comunque. La posizione è assolutamente fantastica, a soli 5 minuti a piedi dalla cattedrale storica di Guadalajara! Il personale è stato utile e gentile - consiglierei a qualsiasi amico di rimanere qui!

L'hotel è in una posizione privilegiata nel centro della La Gourmeteria. Tutto è in arrivo. Alto finale, delizioso, ristoranti, bar, teatro cinematografico. Super amichevole personale. C'è un negozio di donut proprio davanti. Accesso facile alla strada principale o alla fermata degli autobus entro pochi isolati.

Dal primo e fino all'ultimo momento il personale ha dimostrato la migliore atteggiamento, se l'hotel non aveva niente a sua disposizione i ragazzi di Bellboy andavano a metà della notte con l'atteggiamento del mondo intero e lo raggiungevano nel negozio. Signor Martin bagagliaio grazie per il suo aiuto nella stanza e la signorina Victoria di ricezione molto grato con lei per avermi sostenuto a fare un piccolo dettaglio di compleanno alla mia ragazza.

L'hotel vecchio nel centro della città è molto elegante.Vive più vicino alla chiesa più vecchia della città, la chiesa di Santa Maria, e il balcone dal centro della stanza può vedere il tetto della chiesa.Vale la pena di tutto.L'atteggiamento di servizio è anche buono. L'unica carenza è che le strutture interne sono in ritardo, l'acqua di scarico dei lavastoviglie non è buona, e la regolazione dell'acqua calda non sembra molto fluida.