Hotel Capital

Really lovely hotel, combination classical & art deco style. High quality comfort & finish. Very good & helpful service for 5 person group private car pickup to family wedding in suburbs (40km). Very good breakfast. Hygiene excellent. Location to centre great ＜ 5 mins. Contact directly for special room requirements - group 5 people.

We were extremely disappointed. The hotel had a 7 hour planned water outage, that they did not disclose ahead of time or at check in.      We checked in, dropped our bags, and went out for a late dinner. Upon returning, we found NO water in the hotel. This was NOT communicated at check in. When we discovered no water, we found a lightly printed note on the coffee bar stating the water outage from 22:30 - 5:00, which was essentially the ONLY time we would be using the room. We understand construction and circumstances beyond the hotels control, but we should have been informed upon check in - that is within the hotels control.  Had we been informed during check in, we would have moved hotels, but at 11:30PM with a 5:30AM departure it was not feasible. At the very least, we would have modified our remaining schedule to shower and clean up before dinner.   The night reception manager, very professional, mentioned that 7 or 8 other rooms were also not informed and unhappy. This was very discouraging because the hotel had every opportunity to inform their guest of the outage but chose to let their guest discover it on their own. We believe the reason it was not mentioned was due to the fact that the hotel did not want their guests to leave the hotel and seek other arrangements. They appear dishonest to us.  We contacted the hotel manager the next day, who was less than helpful (he stood by the way they informed the guests, but offered an upgrade on our next stay, and then became unresponsive after I asked for a 25% partial refund.  This was the only disappointing hotel of our 12 day trip, and we are glad we only had to stay with them one night.   Other helpful feedback: the concierge team is not overly friendly nor do they offer to help with your bags.  The check in process was quite disorganized, and the overall feel of the hotel was overstated in other reviews and depictions of the property.  Do yourself a favor, and choose another property in Zagreb.  We went to the Met Boutique Hotel, Valmarie Restaurant, for dinner that evening and were beyond impressed with their service and atmosphere.  Having seen the other hotel we were considering for our stay, we couldn't have regretted our decision more having chose to stay at Amadria Park Hotel Capital.