Comfort Inn & Suites Zachary

I advanced booked on line with options for the number of beds. It did not exist at the facility- so very disappointing

As soon as you walked in the room, it glad a musty smell. I called the desk and said May have air freshener. There was a stain on the carpet. Front desk not so friendly but breakfast lady was very nice and good at her job. The pool area needed new furniture and one chair was missing an arm. The table was gross and no umbrellas. The furniture in the lobby needs to replaced too since chairs were worn.

I wish I could submit pictures. These facility is filthy. Immediately walking into the room, you can smell mold. When looking around, you looked on top of the ceiling and there was mole from one end of the ceiling to the other. The curtains were dirty and the curtains also has spiderwebs near them and the AC unit. Both beds were dirty when you pulled back the sheets they had hairpieces all over them and stains. It was like somebody actually slept in the bed and the housekeeping just pulled up the covers. One bed had a pillow with fresh blood on it because it was bright red if the blood was old. It would’ve been dark. They also gave us towels which was minimum and they had stays on them and then I asked for more towels, and they only gave us two more for a family of five. I asked for more sheets as well, and she only gave me one thing of sheets, but then I went back down to get more sheets, and when I made the bed, both of those sheets had hair on them too, so we just dusted them off and got more covers to last us for the night. The AC unit only goes to 68 and it repeatedly cut off during the night so it makes it hot. And the shower does not dry nor does it work without leaving the water running in the sink. I told like five other guests that when I heard them complaining of the water pressure that is nonexistent unless you turn the sink on and let the sink run at the same time.The lady that worked last night May 4 did not care at all. She was not trying to get us another room

This was the dirtiest hotel I have ever stayed in. From the moment I walked into the lobby I should walked right back out! The lobby was dusty & the floors were clearly not clean as there was paper & dirt all over the place! I had to wait over 20 minutes to even get checked in because there was another customer ahead of me and the hotel employee was not trained properly on how to check in customers. Once I checked in I got into the elevator which had dead bugs, dust, dirt, and a sticky floor! I then got to my room when I opened the door I was hit by the strongest musty smell as well as streaks on the mirrors, dust all over the furniture and bathroom!

Staff was pretty nice , the room was pretty clean , only thing I didn’t like was that I couldn’t close up the shades for the window ..we only had acces to open and close the sheer see through curtain . The shower pressure was pretty low ..the more hot water came out ,the pressure became even lower. Rooms are outdated . The remote did not turn on the television (turned on by hand ) volume buttons on the remote didn’t work .

My credit card hammond, made two *******, did not get authorized. So I don’t know where I stand because I needed to give the hotel a different credit card so I would have a place to stay.