Onjuku Yagura Ryokan

Service was beyond terrible. While to staffs in general was friendly and courteous, the lady host was absolutely horrific. We felt like being rushed for the whole two days we were there at close to US$650 a night. First day soon after we checked in, she immediately asked if we can have dinner at 6:00pm. We said yes but later we wanted to push back by 39 minutes. She said we can’t. Next morning, she asked us what time would we leave hotel after breakfast and dinner time. We agreed on 6:30pm dinner but she called our room at 5:45pm and asked us if we could have dinner at 6:00pm instead. I think she was trying to rush finishing her job. When we complained to her about being rushed, she stopped serving us in the middle of the dinner, we had to press call button before we get our rice. At that time we almost finished our meal. The rice came with a bow of miso soup and a tiny dish of kimchi for us to share. Pathetic! Again we had to call for our deserts to be served. On the morning we left, she was nowhere to be seen. More over the shower was outdoor. The toilet was not heated. The cold water faucet for the outdoor onsen was dropped out. The table inside out room was broken and cut my elbow. For US$650 a night, you can judge the value. Shame of Yufuin. This should not be something that represents ryokans in Yufuin by any standards

溫泉旅館服務員服務非常細心，到達旅館後在服務員帶領到入住的房間，服務員詳細講解旅館設施，包括戶外溫泉的開放時間、用膳安排等。負責接待我們的服務員阿Bob，她的英語非常流利，而且安排細心、笑容親切，讓人感到非常放鬆、自然。這𥚃的服務員有懂得普通話，在交流上無障礙。今次我訂的房間是附有獨立風呂，半露天的，可看到戶外境色，水質及溫度非常棒，感覺非常好。我除了享用房間的風呂，也浸了旅館的公用溫泉，有一個戶外及一個室內，有時間限制的，風呂雖然不是太大，各自可容納6個人，但我浸的時間沒有人，可能大家都在享受房內的風呂吧。不過我建議大家訂有附設獨立風呂的房間，因為任何時間都可浸溫泉。這𥚃房間不多，私人度高，可以享受一份寧靜的氛圍。我訂的是一泊二食，這𥚃膳食以魚為主，晚餐除了有魚生還有烤魚，喜歡吃魚的朋友就不要錯過了。

住了兩天，旅館在山上，但有車可接送往來車站。旅館服務很好，知道有小朋友，預備了小朋友的浴衣及刷牙用品。房間有私人風呂，住了兩天經常都浸溫泉，太舒服。另外最喜歡膳食，第一晚燒和牛，第二晚shabu shabu,早餐又是兩天都唔同，每日都太期待食飯時間。 工作人員有些懂得講普通話或廣東話，態度都很好很細心幫忙，值得推薦的旅館。