Red Roof Inn Yuba City

Service here is BAD as soon as I walked in her attitude towards me was just rude and snotty. She argued with me about a problem I had, She didn’t let me get a word in while she was arguing with me. To top things off I called the following morning to ask for my money back because we didn’t end up staying there. Also so that the manager can be aware of how I was treated. Of course I had no luck they weren’t trying to hear me out and kept my money because the lady I spoke to on the phone said “well you need read our policies first before you decide to even book with us and because you didn’t stay here you took up one of our rooms that could have been open and available for other customers”

Main lobby looked very nice and inviting so expected the same out of the room. The key card did not work at first and attempted multiple phone calls to the front desk and kept being placed on hold for long periods of time. Eventually had to drive over there to get a new key. They’re in the process of renovating so there’s a lot of mixed matched paint and missing light covers. A lot of homeless people hanging out in the parking lot.

The area is a bit sketchy. Especially the back area building. They are upgrading. It looks like a construction zone full blown. Not a good look. M77

Was charged double and put in a room all the way in the back with missing lights, no view of the parking and the rooms were not clean and had furniture unorganized and in ready for rental.

My room was clean, had a musky smell but wasn't bad at all. Beds were made nicely, bedding was clean. Bathroom was clean. It was pretty quiet. The area wasn't terrible.

Staffing was polite and helpful . Breakfast was awesome. Noisey with homeless people lingering around hotel grounds

Inconsistent policies and rules between hotel and booking agencies, including amenities. Hotel does not accept cash??!! But will require you to pay a second deposit before ur even refunded for your previous deposit. Won’t transfer the deposit if you stay over. No hot tub, no pool.

Random people Bbq’ing in the parking lot. People were loudly talking and/or yelling all hours of the night. Door knocking loudly in the rooms neighboring mine. I felt uncomfortable and unsafe. The phone didn’t work in the room to reach the front office.

Room was discussing and property manergers M.I.A. Was told by front dest managers were unavailable and had no set schedule at this property.