Utente ospite
20 giugno 2024
Would you charge £220 a night for a room that? Because despite writing a complaint to the General Manager and Owner, who read the complaint they never replied. 1. A hole in the wardrobe. 2. A dirty, stained bath with hairs left behind. 3. Stains on the tiles by the bath handle. 4. Water spilling from the tap heads when in use. 5. Bins containing the previous guest’s rubbish. 6. Hair clips on the chair and the floor. 7. A dirty outer blanket with a red stain. 8. Sink taps providing only cold water, with no hot water available. 9. A non-functional safe, crucial for safeguarding valuables. 10. A patio area with no chairs or tables. several issues arose during our dining experience: Certain menu items, such as; 11. lamb mint burgers, were unavailable. 12. The coffee machine was broken. 13. Food took an hour to be served. 14. Basic condiments were not provided, and staff could not find red sauce, forcing guests to proceed without it. The overall dining experience was disappointing and did not reflect the service quality expected from a four-star hotel. The following morning, the groom, myself, the ushers, and the bride's father planned to have breakfast together. However, we were met with an uncooperative attitude from the serving staff. They refused to rearrange tables to accommodate our group, forcing us to sit separately and further diminishing our experience. Additionally, my wife was denied a bottle of water for the room and was told to purchase it from the reception, despite us staying for more than one night. Is it not customary to replenish room water daily for extended stays?
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