Victoria Cloisters Apartments

We have stayed here before and we will stay here again, this time we chose the 2 bedrooms and separate shower room and separate bathroom with a large living room space and kitchen, it didn’t cost that much more but definitely suited us better. It’s so quiet and safe with parking space available. So close to the town centre and all the places to visit, just a two minute walk over the bridge. It’s clean and well maintained.

We arrived on a Wednesday quite easy to find, keys are collected from the Queens hotel which is just around the corner. Once in the apartment it looked quite nice, plenty of room for two people. First the negatives, the toilet wouldn’t stop filling up once flushed, they sent someone to fix it but it happened on quite a few more occasions during our stay but we managed to do what we was shown to release it. Went to make a cup of tea and found dirty mugs, we washed up what crockery/cutlery we needed for a couple of days. The WiFi is non existent so don’t rely on using it. TV isn’t the best but we didn’t really need to watch it so it was take it or leave really. We did mention the WiFi and the pots to the reception but they are not really there to listen (in our opinion) on the plus side it’s well placed for the city centre and it’s all secure.

Just had a great weekend away in York for a friends 50th and stayed at the Victoria Cloisters Apartments What a great apartment that we had 2 bedrooms with double beds, we also found out that the sofa turned into a double bed if there were more staying in the apartment. Location is brilliant 2mins walk into York centre over one of the bridges, secure gated car parking that you need to book with the apartments, but only a set number of parking spaces so be quick. The apartments were clean, very spacious and modern. A great place to stay right in the middle of it all if that’s what you want but also in a secluded side street. We’ll definitely go back again.

Perfect stay in a central location in York. Would definitely recommend if you need a central base close to the city centre - apartment was spotless and well equipped, would certainly stay again. We didn’t park here, as it’s very central and close enough to walk the 10 mins of so from the station, but parking did seem quite tight, altho spaces are available.

Nice apartment parking is a nightmare the bays are not suitable for larger cars, there was a group of males in the next apartment, that though it was acceptable to stand on the balcony at 05:00am and have a full blown conversion, I contacted the hotel via *********** to be told there was nothing they can do? So we are staying there again tonight and you can bet they will do the same again tonight totally ruining our weekend away, we are definitely not staying here again, it was expensive shame there is no customer service

My first opinion of the hotel was incredible. The hotel looked lovely and clean. The “free” parking was unavailable, fair enough. Then, when asking for alternate parking they “generously” offered a discounted NCP parking at £17.50 a night. We had to go to another parking space at £12 a night, which was not discounted. The member of staff that “greeted” us in reception was incredibly rude and unhelpful and just said “that’s the price the parking will be anywhere”. When arriving at the apartment there were several available parking spots, so they lied to us. They also asked for a £100 deposit “just in case we broke something”. I thought initially that she was being sarcastic, but she was very serious. It made me feel disgusted of how they treat their guest. The bathroom were very unclean and dirty. There was a disgusting smell, what I can describe as a mouldy smell. It followed us throughout the apartment. So even the couch had the mouldy smell. It begs the question: how often do they actually clean the apartments? Then when taking a shower and freshening up the water unexpectedly went freezing cold. How often do they service their boiler? Then the Wi-Fi would dip in quality every so often, in the end we just used our own data. It was easier. I expected this kind of service from an old bed and breakfast in a deprived area but not in York, where there’s plenty of tourist. But, unfortunately people will keep putting their money and faith in to this business not knowing what they’re getting in to. My score is 1.5/5. At least they tried to be polite towards the end of the stay, but damage done, there’s no going back after the fiasco at the beginning. We will look elsewhere.