Burton Villa Guest House

Small window in room with good views but bathroom is too small and TV is in a spot where anyone tall would kick the TV at the end of the bed. I would recommend if you are only going to be in York for a short period of time, as it did us just right for our stay. Thank you for the stay - Perfectly cleaned and mini fridge was useful too!

Everything was gorgeous. Couldn't believe how gorgeous it was for the price. It was unbelievable. Beans at breakfast need upgrading as tasteless an mushrooms to watery, buts that's all everything else for the price was unbelievable, gorgeous, perfect. We really really cant wait to return i just parked the car as so near to everything which was perfect. I've never done a review before but my husband and I thought this place and people should be praised for how brilliant it, they are. Thankyou.

Lovely Little Guest House on the outskirts of York. Very comfortable room ("superior double"), with fantastic shower and free wifi. Superb freshly-cooked breakfast. Spotlessly clean throughout. Manager and staff all very friendly and helpful. An easy ten minute walk into the town centre. Only downside could be the parking. The bays are small and can fill up quickly, but the manager helped us when we had a problem with this. Recommended.

Booked this guest house for two nights 10-11th June 2014. Arrived asked for cash up front as soon as we arrived then proceeded to take us to next door guest house - not what we booked totally different. Didn’t have the decency to phone us and tell us the situation. we at to ask them for our money back.Disgusting behaviour from vile people.

Absolutely terrible. This place is a joke - I cannot understand how anyone could live with themselves providing such low standards and charging so much money. I asked them to recognise the low-quality experience by providing a partial refund, and they steadfastly refused. I highly recommend completely avoiding this place. 1 - I didn't expect the bathroom to be so small it was actually impossible to turn around in. 2 - I was caused injury, with bleeding, by the sharp edges of the shower, which were somewhat unavoidably caught when drying oneself in the extraordinarily cramped space. 3 - The bedsheets didn't fit the beds, and one of the beds had been dressed with the top bedsheet inside out. 4 - The quality of the bedding was extremely low. I suffered a great deal of itching during my stay, most likely due to this, though perhaps it was because of an insect infestation? I slept very poorly. 5 - There was a lot of loud banging during the stay. This included the poorly designed (or installed) door-closing mechanisms. However, there was also banging noise due to renovation works, something I most certainly was not expecting during my stay, and which disturbed my rest. 6 - The towels smelled strongly of mould. 7 - Despite having hanged the 'please service the room' sign up on both days before going out for many hours, the service wasn't done. On the second day we were informed that it couldn't be done as we were present, though of course, we could have left the room for half an hour again, as indeed we had done for several hours earlier that day. 8 - The Internet connection was not always reliable enough to stream video. 9 - Despite it being a twin room, they insisted they only had one set of keys. That's clearly absurd and caused a great deal of difficulty for us during our stay. They must, of course, have others, for servicing and safety, but they refused to cut a set.

Tried to book a room on line at this location as there were vacancies on the date I wanted . I was intending to use a buy a gift voucher but I was told I had to e mail my request as it was a voucher. The next day I received a reply saying we have no vacancies even though the site still shows vacancies. However i wanted to stay there so I went on line and booked a room and entered my cc details instead of using the voucher. Hours later I received another e mail saying no vacancies again It’s nearly a week later and the sites still show vacancies. Very disappointed , very poor customer service.