York South West

Premier Inn is going downhill fast. If you are a business traveller, do not count on a decent internet connection. For a year, Premier Inn trot out the same excuse about 'supplier' issues but it is obvious that the company does not care enough about their guests to enable them to keep in touch for business and other purposes. Don't bother complaining, the staff cannot change anything and Head Office can't give two hoots. All that is avaiable is less than 1 meg for download on their free wifi. Their so-called pathetic 'ulimate' wifi that was available for a rip-off £5 per day is no longer avallable and was capped at 8 meg I could not host Zoom business meetings and will have to take my custom elsewhere. That is a shame because the staff are friendly and attentive. Also parking can be an issue with large vans and lorries taking up multiple parking spaces intended for cars. Park outside the hotel car park and you will be nabbed by the parking cowboys.

I booked a double room so was surprised to walk into a twin single bed accessible room. Receptionist was able to change this to a double bed accessible room. I don't need an accessible room but that was all they had. Rather than have to find somewhere else to stay the night at short notice (and the receptionist did phone the nearest Premier Inn to check availability for me), I decided to put up with the accessible room which has multiple differences including a lower bed which gives a different experience. Fair enough. However, it's not acceptable to call two twins beds pushed together with a mattress on top a double bed. It is a totally different sleeping experience as it has a massive hard bit in the middle of the bed so you end up sleeping in a single side of the bed which may as well be sleeping in a single bed. It's not comfortable, as the double mattress is not meant to fit across two single beds so doesn't offer the right support so you would actually be better in a single bed with a single mattress. One of the reasons I always stay at Premier Inn hotels is because of the comfortable supportive mattresses as I have a bad back, but that was not the case on this occasion. Would it be too much to ask that in future, when I book, if you cannot offer the product I believe myself to be purchasing, i.e. a double bed, that you do not accept the booking, but instead state that you are fully booked, thus giving me the option with time in advance, to find somewhere that can. If you were not fully booked at the time of my booking, and did indeed have a double bed, is it not then that you secure this product for me. It wasn't like I checked in late, actually about 4pm. The outcome is I now have a sore back and definitely not a good night's sleep. Given the hundreds (and I'm not exaggerating as I have had jobs in loving a lot of travelling) of Premier Inn hotels I've stayed at, this is the first time this has happened to me. When I buy a product I expect that to be what I get. This is kind of how commerce works.

Bed extremely comfortable and room quiet. Staff were excellent. The only drawback and it is a major one is that the Wi-Fi signal is extremely poor and unpredictable. For most of our four day stay we were unable to get free or ultimate Premier Wi-Fi up as an option on our iPads. Staff say this is an ongoing problem which they have tried to fix many times. I understand that the excellent soundproofing of Premier Inn rooms may have something to do with it but this really needs fixing soon.

Never had a a bad experience at any Premier inn, but this one the safe are so friendly will have a laugh with you, nothing is too much trouble, even though it's in a service area no noise, and comfy bed, slept like a baby, need one of there beds for home,

Although situated on a dual carriageway the traffic noise can't be heard. The rooms are standard premier inn rooms but adequate for our needs. If you want an evening meal book with reception in the morning as restaurant area is small. Continental breakfast has great choice & breakfast is cooked to order. All the staff are helpful but Sue who waits on is a credit to the company. Ideal position to use P&R into York. Would stay again if in the area

A thoroughly enjoyable stay, despite a couple of hiccups with our keys which were promptly sorted out. Very comfortable room and excellent freshly cooked meals. Our compliments to the chefs. Special thanks to Lisa, Alix, Molly and Sue for their excellent friendly service, helping to make our stay so enjoyable. Looking forward to returning next Spring.