Hotel in zona Askham Bryan Wildlife & Conservation Park, York

L'esperienza migliore che abbiamo avuto. L'hotel era molto pulito. Full di carattere e ci piaceva come decoravano la stanza. Il personale era solo sorprendente e ci guardava alla cena e al colazione. Il cibo era sorprendente anche. Erano persone molto carine e ci piaceva il nostro soggiorno. L'unica downsudr era il parcheggio, non potevamo trovare un posto, ma era così comprensibile il fine settimana di vacanza bancaria. In generale una delle migliori esperienze di soggiorno in un hotel.

L'hotel superava la nostra aspettativa di sotto la porta voyeurismo. Ho potuto vedere la mia ragazza cambiata guardando sotto la porta della stanza dell'hotel, dalla strada pubblica. Le tende erano molte e bagnate. La stanza era grande. Il letto era comodo. Si diceva che la direzione dell'hotel ci avrebbe guardati al nostro prossimo viaggio, ma non so perché non ci siamo guardati al primo posto. Perché ci sarebbe tornato? 🤷🏽♂️

Awful stay, sleep deprived because we had a faulty fire alarm screaming alarms into our ears and the last night and following day were completely ruined for us negating the whole point of a short two day city break. Fire alarm was faulty and repeatedly went off during the night, screeching into your ears starting at 10 pm, if that doesn’t sound like fun to you, avoid, especially as the issue wasn’t fixed when we left. Alarm issues started on Sunday morning but didn't seem to be passed onto staff on Sunday evening and were not dealt with or forwarded. Fire alarm went off on Sunday night at 10pm which should have registered a major issue but rather than deal with it, roomzzz just left it. I rang the member of staff on duty and told him it needed silencing due to him saying it was a faulty sensor and i informed him it had gone off before that day of which he was not aware. He simply wasn't trained to do it or trained in escalation and simply left it, having already disturbed everyone at 10pm on a Sunday night which is ultimately managements fault for not making sure staff understood what to do in emergency situations. Faulty alarm then predictably woke everybody up at 2am which i told the member of staff the first time we didn’t want to be woken up again, then at half 2 and then it went off again a few times when the staff member finally decided to get the manager out of bed, which should have happened when the issue first appeared on Sunday morning or at the very least sorted at 10pm when it went off at 10pm Sunday evening. To top it off it went off again Monday morning at 11am. The Manager was nice but full of the usual excuses which i just were not buying, she said it could have been handled better but it was handled at all, it was amateur at roomzzz York. Its likely still faulty as i type this due to the alarm company clearly not being called out. She said there was not a lot that could be done because it’s the fire alarm which is just…a lie, the zone or faulty sensor should have been isolated on the system. Again lack of knowledge on what to do from management. To top it off we had someone hammering away on Monday morning at 11 am, clearly nobody communicates who is in what rooms. Other than that the stay was standard though not to the quality we had when we visited the Chester roomzzz aparthotel. TV was faulty when we booked in which was a minor inconvenience but nothing compared to having screeching faulty fire alarms shocking you out of bed. Awful experience and we rushed home due to been knackered because my partner couldn’t get back to sleep, rather than enjoying the day out in York.

The Grand Hotel boasts an excellent location, making it a convenient choice for exploring the city. The facilities are top-notch, offering a blend of luxury and comfort that one would expect from a prestigious establishment. However, the service fell short of expectations, especially considering its five-star rating. While it may be due to the busy tourist season, the level of service provided was inconsistent. In particular, the doormen and porters left a lot to be desired, with some interactions being notably poor. This detracted significantly from the overall experience, as such issues are not expected at a hotel of this caliber. Overall, while the hotel's amenities and location are commendable, the service quality needs improvement to truly match the standards of a five-star hotel.

Lo consiglierei a chiunque volesse rimanere a York. Meno di 10 minuti a piedi dalle mura della città. Le camere sono sopra un pub che serve cibo. Excelente prezzo rispetto agli altri. Camere ben designate. Il personale è stato amichevole e utile. Parcheggio gratuito anche che la maggior parte degli altri non offre!

Came for a weekend away girls trip and this place was perfect to stay. Location was ideal, so close to all the bars and pubs. Rooms were simple but very clean and comfy, perfect for just a couple nights. Reception staff were very helpful when we needed hairdryers and irons! Can’t complain, would stay again!

I visit York regularly and mostly stay in hotels. I decided to do something different this time and stay here. Checkin is through the pub downstairs. The two younger members of staff had no idea what to do when I arrived but the third member of staff took the lead to check me in and bring me to my room. Initial impression of the room was that it was nicely presented, clean and modern. However, I was simply shocked to find that my bathroom had no shower in it. I went back to reception and asked to be assigned a room with a shower but was told no other room was available. So, for the first time in many years, I stayed in a location that didn’t even have the most basic of facilities. If I knew this before I booked here, I certainly wouldn’t have made the booking. In the morning, I asked to have breakfast. It was cooked to order and was delicious. The lady who served me was very efficient and friendly. There’s no air conditioning in the room so I had to have a fan running all night to try to stay cool. So, would I stay here again? Probably not, I’m afraid. The lack of basic facilities is a complete show stopper for me.

I would definitely stay at Georgian House again if I'm ever in York! I had a good experience. I was able to check-in early at 1:00 pm (thank you!). The room was small but completely adequate for me as a solo traveler. The prosecco and cookies were a nice room addition. The bed and pillows were comfortable. The location is great -- about 5 minutes' walk to the cathedral and 15 minutes' walk to the train station. My only negative is that the shower didn't drain properly so I was showering in standing water. Oh and I had put ”do not disturb” on my door and the cleaner came in one day anyway.

Lovely little boutique b and b very central, round the corner to York minster. 5 min walk from shambles car park which was easy to use, however we pre booked parking £54 only to get a message from hotel 24hrs later to say you get discount for staying there, why not tell you when booking ?. We stayed in room 12 at the top of the hotel, it was very clean and cosy but noisy from the street from 6.30 in the morning, Toilet seat was loose I nearly ended up on the floor. also because of the beautiful oak beam features I walked around bent over most of the time spent in the room, though a younger person might not have minded. Stairs were very very steep what you would expect from a property like this. On the upside breakfast was fabulous with plenty of choice especially the porridge, staff were friendly and helpful.

The first issue with the hotel is that the check in time is 4pm which is way past normal checkins which is usually 2-3pm. Although the staff helped my mother to the room, I had asked for the reception to help my mother check in because she does not know English and i had to go do some urgent work, but she completely forgot about it. I know it's not exactly your responsibility but I am sure being such a big hotel there could have been some hospitality or a helper to take her to the room sooner.