Mitsui Garden Hotel Yokohama Minatomirai Premier

This hotel is very convenient to the nearby attractions. A pity that there’s no public bath in this hotel. Parking is expensive too. Otherwise, highly recommended!

Really nice ambience in the hotel.  Though rated 4 star on the local review it is rated 5 star. My main issue was for over 5 nights I stayed there I requested for an iron and an ironing board- the first service personnel I spoke to mentioned it was in use, the next asked me to ‘rent it’ and the other told me they will send one. Different answers with the same end result - no iron.  I am not sure if this is peculiar to this particular brand as I didn’t request for an iron in a different brand hotel that I stayed in Tokyo. Other than this, I had no other issue as I was barely around most of the day .

Beautiful hotel with jet pool. The service is excellent and room is spacious.

**Subject:** Complaint Regarding Unhelpful Service and Parking Issue During Our Stay I am writing to express my disappointment with the service my husband and I experienced during our recent stay at your hotel. We arrived around 11:00 p.m. after a long drive of four hours, intending to rest for a few hours before our early flight from Narita at 9:00 a.m. We planned to check out at 5:00 a.m. However, upon arrival, we discovered that the hotel’s parking area only reopened at 7:00 a.m.—which was after our intended departure time. We politely asked the staff if we could park at the hotel for just five hours, explaining that we had four pieces of luggage and an early flight. Unfortunately, the staff firmly rejected our request and directed us to another 24-hour parking facility instead. This added another 30 minutes to our already long and tiring journey. We found the staff’s attitude unhelpful and inflexible, especially given the circumstances. After choosing your hotel based on a strong recommendation from our friend, the experience fell far below our expectations. The inconvenience and lack of empathy from your staff made this our worst hotel experience to date. We hope that you will review this matter and take steps to improve staff training and flexibility when handling guest requests in similar situations. Unfortunately, based on this experience, we will not be staying at or recommending your hotel in the future.

The location is excellent — just a short walk from Minatomirai Station and right in Yokohama’s modern CBD district. The surrounding environment is spotless and upscale, with premium office towers and great city planning. There’s a massive shopping mall (MARK IS Minatomirai) just nearby with everything from restaurants and supermarkets to fashion brands like Uniqlo, plus multiple convenience stores within minutes. Extremely convenient and pleasant. Cleanliness is outstanding. The room felt completely spotless and almost brand new — immaculately maintained with a minimalist, Muji-inspired aesthetic that instantly felt calming and refined. The bathroom is beautifully designed with dry-wet separation and pristine surfaces throughout. Service was professional and proactive. Front desk staff spoke English and felt genuinely attentive. On Sundays, the hotel even hosts a free mini jazz performance in the 20th-floor lobby — a delightful surprise that adds to the atmosphere. Even without trying their restaurant or breakfast, the overall service planning felt polished and premium. Facilities were excellent. While the Sky Pool is not for swimming, the gym is modern, nearly unused, and kept impeccably clean. The room itself was spacious with huge floor-to-ceiling windows — even in the bathroom — creating an open, luxurious feeling. Everything felt new, intentional, and well thought out. A truly exceptional stay — effortlessly high-end, thoughtfully designed, and professionally operated in every way.

This hotel is a 5 stars hotel for me, there is a gym room and amazing in/outdoor pool. The room are so comfortable and clean, the price is so cheap if compared to similar standard of hotel in Tokyo area.