Grand Mercure Yichang Waitan (Opening November 2023)

I traveled solo to Yichang and was very pleased with my stay at this hotel. From the moment I checked in, the front desk staff were extremely courteous, assisting me in finding a meal before bedtime and showing me to my room. 小王 was particularly helpful, offering extensive travel recommendations for her city. The hotel is new, with excellent and spotless facilities. The bed was cozy, and I received a complimentary upgrade to a river-view room, offering a magnificent view of the Yangtze. A complimentary fruit platter was waiting for me as well. The location is superb, ideal for strolls along the river, and within walking distance of major shopping malls and parks. I will stay here again if I return to Yichang.

The hotel is relatively new and clean. I got upgraded to a Junior Suite as typical Guestrooms were sold out when I check in and the bed, showers are all comfortable. As it's a suite, would prefer to have tissue by the vanity counter & also another trash bin next to it as there is only one trash bin in the bathroom and it's located inside the toilet room instead.

Very clean, new hotel. The only downside of the hotel was the staff attitude. Breakfast restaurant staff not as friendly and unreasonable as we didn’t have time to eat so we wanted to pack some items from the buffet. The staff said NO when we paid for the breakfast but I eventually got to pack a few items to take away.

Service centre Kylie & FD Ellie Zhong

入住很舒適[強]，環境也不錯[強]，我個人非常喜歡[強][強]，如果有考慮來宜昌玩玩的小夥伴可以入住這裏喲[慶祝][慶祝][慶祝]，玩完了有一個舒適的休息環境會讓人更加愉悦的。[玫瑰][玫瑰][玫瑰][玫瑰]

這是我住過的最垃圾的五星級酒店，讓我講講我的親身經歷告誡即將或者想要住這家酒店的客人，請慎重。第一，我很早就預訂了這家酒店，住3晚，入住當天到了酒店，前台幫我開了兩間房，打開房間我發現，兩間房都在角落裡（見圖），很不規則，我下樓問前台為什麼給我兩個角落房間，前台的回覆是提前安排好的，説不出為什麼，憑什麼那麼多間房，非要把我們安排在角落裡？看我們生氣了，後來給我們換了房間，大堂經理帶我們看房，問她為什麼給我們安排角落房間，她避而不答，一點表情沒有，木乃伊啊。第二，我經常出差，會把東西先寄到酒店，酒店前台會幫忙代收，我寄到這個酒店的快遞給我放到了蜂巢櫃，我問快遞員為什麼不放前台，回覆是前台説還沒入住，不知道房間號，所以不能給收。不是提前安排好了房間嗎？怎麼收快遞時又不知道房間號了呢？第三，我們開車出去，回來時下暴雨，我們就把車停在車位裏，車尾朝前，下了車想着趕緊跑進大堂，但門僮在大堂門口喊必須車頭朝前，你説**不**，規矩死的，人活的，下那麼大的雨都要按規矩來，淋了一身雨，他怎麼知道躲雨呢。第四，因為下雨，我們在**買了酒店自助餐，去了告知今天不對外，沒有任何通知，我們去了中餐廳，點了幾個菜，其中一道菜：涼拌菜花（見圖）全是梗，一個花沒有，還齁鹹齁鹹的。點了扎啤，説了幾次都沒説清楚容量是多少。第五，下了車沒人管拿行李，沒人管開車門，進了大堂，沒人歡迎你，前台的工作人員臉沒有任何錶情，感覺來的都是下巴老，愛住不住。這是什麼五星酒店？怎麼評上的五星酒店？勸大家不要住，花了錢，買不來服務，買的都是氣，不值。

房間房型還挺喜歡的，辦理入住也很快速，前台Andy很有禮貌，針對於我的一些問題能夠迅速解決，這一點很開心，而且還推薦了蠻多好玩的景點還有吃的，很開心的一次入住。

衞生間是乾濕分離的，前台Super工作人員也很熱情，入住這個酒店非常滿意 [強][強]酒店服務非常好，服務態度特別棒[慶祝][慶祝][慶祝]，衞生很乾凈，停車方便，出入也很方便[強][強][強]

還好我選擇了這個酒店作為三峽之旅的中轉酒店🏨！ 本來看了攜程的個別差評差點錯過了！讓我來説説大實話！ 設施：不錯，設計風格偏現代風，電視很大，小朋友可以躺在床上看迪士尼動畫片！恆温泳池小朋友很滿意！不戴泳帽不可以進入！為有原則的工作人員點個贊！ 不足的是隔音效果一般。 衞生：很不錯，所見所聞都是挺乾淨！ 環境：地處三峽江邊，可以看到江邊的夜景！去鎮江閣10分鐘左右！吃的早餐我覺得比較一般，強烈推薦番茄麪，很適合我這福建胃口！ 服務：工作人員都很熱情，幫忙引導停車和行李🧳推車🛒，忘記給小費了！看到小童主動問需不需要小童拖鞋！