Grand Mercure Yichang Waitan (Opening November 2023)

Loved it. Everything, from arrivals to departure, was excellent. Emilie and Niko at reception were excellent. Very accommodating. Helped hire a taxi to the Three Gorges Dam. The facilities at the Mercure are brand new and kept spotless. The restaurant is amazing. For dinner, there is a combination of hotpot and a buffet. Breakfast has a wide variety of options.

I traveled solo to Yichang and was very pleased with my stay at this hotel. From the moment I checked in, the front desk staff were extremely courteous, assisting me in finding a meal before bedtime and showing me to my room. 小王 was particularly helpful, offering extensive travel recommendations for her city. The hotel is new, with excellent and spotless facilities. The bed was cozy, and I received a complimentary upgrade to a river-view room, offering a magnificent view of the Yangtze. A complimentary fruit platter was waiting for me as well. The location is superb, ideal for strolls along the river, and within walking distance of major shopping malls and parks. I will stay here again if I return to Yichang.

Cheap and good and good location

Very clean, new hotel. The only downside of the hotel was the staff attitude. Breakfast restaurant staff not as friendly and unreasonable as we didn’t have time to eat so we wanted to pack some items from the buffet. The staff said NO when we paid for the breakfast but I eventually got to pack a few items to take away.

路過宜昌看到貴酒店評價很好就定了二天，酒店就在沿江大道，位置超讚，到了酒店前台服務員小美女小陳，小段，小文就熱情的接待了我們，她們甜甜的笑容和温暖親切的問候讓我們如同到家一樣親切，小陳小段還貼心的給我們升級到了靠江視野好的房間，房間乾淨整潔温馨，冰箱裏還有免費的飲料，衞生間乾濕分離，酒店有自己的地上地下停車場，特別是酒店的晚上的自助餐值得一吃，太讚了，離店時小前台美女小段又給我送了特別喜歡的大布偶毛絨玩具，入住二天最大的感受就是酒店服務超好，謝謝攜程！謝謝酒店，真心推薦給來宜昌的朋友們值得入住！

設施：床品很好，睡的很舒服 衞生：還不錯 環境：生意好，人多嘈雜 服務：1、入住時未告知親子房是聯通房，心理安全隱患。2、下午接線員提醒我打掃衞生是否需要更換床品，想起已經住了兩天就説換，等我出房門等電梯時竟然聽到打掃衞生的阿姨在工作間吐槽，都要下班了，還要換床品，怎麼搞的完之類的話，怪我多事嗎？？？連茶葉包都沒補齊，原來是趕着下班。3、早餐門口接待那個女生連續兩天攔我用餐。我們仨人，含雙早，女兒10歲。第一天沒説10歲要收費，我們直接吃的早餐。第二天攔住我們説10歲要收半價，我説第一天都沒收費，為什麼今天要收費，接待女生答看我們住三天，第一天就免掉了，OK，我説那把我女兒第三天的早餐費用一起付了，還特地強調明天不要攔我們了。第三天，還是那個女生，她繼續攔住我們問我女兒多大了！！，這你受得了嗎？不知道她是故意的，還是怎麼滴！2間房，3個晚上，4000多的房費，總之管理混亂，服務培訓要加強