Green Palace Hotel

It was a great hotel and sauna where we could spend a family holiday. I would like to stay longer. windows are a bit small but rooms are cozy and comfortable. The kids and I loved the pool so much we didn't want to go out, I can't wait to come back.

The hotel can't provide free cold bottled water to their guests . Not only that, i don't think they replenish the shampoo and shower gel daily. I can't believe I have to reason with the front desk staff for a cold bottled water. This hotel charges their guests for a cold water from the fridge. In a country with a temperature as high as 40C your comfort basically is to cool yourself with at least a cold bottled water inside the fridge (they considered a bar item). In the breakfast room the bottled water, of the same brand is given for free. They obviously do not want to replenish the contents of the so called bar items. So when I reasoned with the guest relation officer, he said that it was hotel policy that anything taken from the bar is chargeable including cold water. I do understand, but water is a necessity not something that you want. For a 4 star hotel in an area where there are other hotels who can provide a better service, I only felt so disappointed with this policy.