The Alexander, a Luxury Collection Hotel, Yerevan

Non adatto a famiglie, senza parcheggio

We had a great 2 night stay here in a grand deluxe room. It was our second time staying and as before the staff was all really nice and helpful. The nighttime tea was a really nice touch, as was the birthday cake for my husband. We had a room with a view of the city (which is street facing). From the 6th floor there wasn’t much noise, but if you want a very quiet room then you probably want an Atrium facing room. The pool and sauna is really nice with great city views as well. Breakfast is expensive but worth doing for at least one day, it’s a really nice place to sit and the service was great and the selection was large. Housekeeping was so quick with any request too. Overall it’s a more expensive Marriott option in Yerevan, but a very nice hotel.

My stay at The Alexander Hotel in Yerevan started with high hopes, as the staff initially showed good intentions and a willingness to help during a challenging time (back injury). However, after 10 days, I’ve experienced repeated mismanagement and poor execution, which have greatly impacted my overall impression. For New Year’s Eve, we arranged with the concierge to have food we ordered delivered, plated by room service, for a more elegant dining experience. This took at least six calls to coordinate. Despite the effort, the food arrived in its delivery packaging. After complaining, they eventually brought it plated—but 40 minutes later, and obviously it was cold. Breakfast has also been a constant source of confusion. Despite ordering in-room breakfast daily, we still don’t understand what is included in the room service breakfast or what the charges should be. It seems to vary depending on who takes or prepares the order. This lack of consistency is frustrating and far from what you’d expect from a hotel of this category. While the staff seem well-intentioned and eager to please, their execution is often times chaotic. The handling of our airport transfer was another disappointment. Despite detailed confirmations about needing a sedan with reclining seats due to a back injury, they provided a Fiat van with no reclining seats. After excuses and a blame game, we ended up using Yandex and leaving in a proper sedan we booked ourselves. The overarching theme of my stay has been a disconnect between intentions and execution. While the staff’s friendliness is evident (special mention to the bellhops team, amazing people), the miscommunication, inconsistency, and occasional sense of greed from management make it hard to recommend The Alexander without significant reservations. A hotel of this brand, at these prices, with these nice facilities, deserves better management for sure.