Zodiac Hôtel & Aqua Park

Beaucoup de choses à améliorer : J'ai réservé deux chambres pour un weekend en famille. Dès notre arrivée, la porte de la première chambre était grande ouverte. Aucune des deux chambres n'avait été vérifiée : absence de couvre-oreillers dans les 2 chambres, et de serviettes pour les mains malgré ma demande à la femme de chambre dans le couloir, qui m'a simplement dit qu'elle était au courant avant de partir tranquillement avant de revenir après une longue attente, il manque une télécommande dans l'une des chambres. Ensuite, j'ai demandé d'avoir deux couettes un peu avant 17h, je suis rentré le soir et j'ai dû appeler pour redemander,au final une seule avait été fournie, après avoir appelé la réception. Pour couronner le tout, le problème de stationnement a été frustrant, je n'ai pas pu me garer en raison de l'affluence cependant, un autre client en 4x4 a été autorisé à se garer juste devant la porte avec l'approbation de l'agent de sécurité, tandis que j'ai été invité à me stationner dans la rue.

We arrived after a long journey, completely exhausted with two youngish children. The receptionist announced that the room wouldn’t be ready for another two hours. Not have that at a hotel arrival before. We were told that we could get something to eat and wait in the bar area. When we were allowed to go to the room, a gentleman from the reception said he would show us to the room and wheeled our suitcase. The room was okay, small, basic, clean enough. The gentleman then hung around and then asked for money. Since we only had large sterling notes with us (you can’t take Tunisian currency into the country!) we said we didn’t have anything on us. He then told us sternly to come and find him later to give him the money! The pools are fine, the slides are on intermittently throughout the day. A team of lifeguards patrol the area, which is moderately reassuring. However, the animation team - who do work incredibly hard — are relentlessly interrupting you to ask if you want to join in (occasionally bizarre) activities. When I say interrupt…. I do mean that they will actively wake you up, drag you out of a pool, nag, pester and hang around! I do appreciate that this is their job, but I must say we did feel a little bullied from time to time. There are also at least three excursion reps walking around the pool, a photographer attempting to photograph you to sell you the pictures, someone with a horse turned up at one point to encourage children to ride it around the pool, another lady had T-shirts to sell. Not really had this around the pool or hotel before. I’d say on average, you had a person coming round to approximately every 10 minutes to either encourage you to do aqua aerobics or to try and sell you something! As others have commented, the hotel is largely visited by the French. Upon our arrival, I think we were the only English people there. This is of course no problem whatsoever, other than all instructions, literature and attempts to speak to you are in French. They did seem to be a distinct dislike to the English as they started to arrive a couple of days into our trip. It’s also been mentioned by others how this is very much a hotel - and country - that expects tips constantly! I went to the pool bar to ask for a coffee (we were paid up all inclusive!) to be told by the waiter that he would bring it over to me. I said it wasn’t necessary, that I was happy to wait. He then looked firmly at me and told me “I look after you but you look after me…okay?”. We were ‘hard sold’ an excursion to the Colosseum in El Jem by our travel rep. We were told that this is where the film Gladiator was filmed. It isn’t. A simple Google search shows that travel reps will lie and tell you this. It was impressive nonetheless! But it’s an hour and 40 minutes away from the hotel, and I can’t say in all honesty that the town the Colosseum was situated in felt safe in anyway! Talking of safety… It must be said that walking from the hotel towards the marina

Our stay at zodiac hotel was a wonderful experience, our kids were so happy to be there, the hotel staff were so welcoming and lovely. The resort was beautiful and really spacious, but a special shoutout to the animation team, they made our trip incredibly enjoyable. Assma, Souzi and Dido along with the rest of the team were so good with the kids, they made our nights so special, they really raised the spirits and the atmosphere of the hotel. thank you all.