Hasdrubal Thalassa & Spa Yasmine Hammamet

Nice hotel at hammamet sud adorable for rest

I am staying at a hotel nearby. Their Spa is being renovated and I read about this hotel on Google reviews. I emailed them on Tuesday and Mohamed, the Spa manager emailed me back within the hour offering me an appointment for the Silver package I had read about for 350 TND for the following day. It was just fantastic. It included a 60 min massage, 30 min Hammam, 30 min jacuzzi bath with hot sea water and rose water and a 20 min face massage. Slippers, robe, relaxation area with lots of tisana (herb tea), bottles of water. A large warm indoor seawater pool with hydrojets. I was there for 4 hours. The staff were all so lovely and friendly and good at their job even though it is Ramadan. I saw a poster at Reception for another excellent package - 275 TND for breakfast, lunch, use of pool, 40 min massage, 30 min facial, and use of a suite room all day. There was a 50 TND single supplement but still a wonderful experience for the price. There was a lovely helpful lady on reception called Ghada who got staff to take me to meals (2 different restaurants - the hotel is like a huge palace - art work and marble everywhere). She also took me to my room. Again, Mohamed had everything perfectly organised in the Spa and was kind enough to change the facial until after lunch. Restaurant staff was excellent too, as was the food. One young waiter (with a long Turkish name) went out of his way to make me a "caffe latte" (I found the cappuccino from the machine a bit too sweet). The rooms are luxurious with extremely comfortable beds. Everywhere was quiet because it is low season which was perfect for me. This is a uniquely exquisite hotel with a fabulous Spa and wonderful staff who provide outstanding service. I am very grateful to have experienced being here.

Hasdrubal Thalasso Hammamet is one of the oldest hotels in Hammamet, and while it may show signs of age, I was pleasantly surprised by the overall cleanliness, large room, and charm it offered. The hotel's aging exterior might not be the most visually appealing due to lack of maintenance, but once inside, I found the interior well-maintained and quite nice. The cleanliness of the rooms and common areas was commendable, which greatly contributed to a comfortable stay. I wanted to add that it was enjoyable but events which happened during my stay destroyed my enjoyment. Despite its age, this hotel manages to retain a certain charm,unfortunately some staff is  friendly but some other staff's demeanor adds to the negative experience. My recent visit to the à la carte restaurant was marred by an unfortunate incident that left a lasting negative impression. While I had initially looked forward to enjoying a pleasant dining experience, what I witnessed was completely unexpected and unacceptable. During my time at the restaurant, someone decided to engage in public urination, which was not only unsanitary but also highly disrespectful to the establishment and its patrons. Such behavior is entirely inappropriate and should not occur in any public setting, especially a place where people come to enjoy their meals. I believe it is the responsibility of the restaurant staff to maintain a safe and comfortable environment for all customers. In this case, it appeared that the staff either failed to notice or address the situation promptly. This incident significantly detracted from what could have otherwise been an enjoyable meal. Kamel the server was informed and witnessed the incident but didn't do anything. I hope that the restaurant takes measures to improve its security and staff training to prevent such incidents in the future, ensuring that customers can dine without experiencing such discomfort. I must say I was quite disappointed with the level of customer service provided by the receptionist Ghada. While the hotel itself had a luxurious ambiance, the receptionist's attitude was much to be desired. I had hoped for a warm and welcoming experience when I was asking for change, but instead, I was met with a receptionist who was not nice at all. She appeared disinterested, and her demeanor came across as unfriendly. It's essential for a hotel of this caliber to have staff who make guests feel valued and appreciated whatever they're wearing or whatever they look like, but unfortunately, that was not my experience, no smile, no eye contact, not even being regarded as a customer.  Yes that was Ghada who forgot the meaning of the word receptionist. I believe that the front desk staff play a crucial role in setting the tone for a guest's stay, and in this case, it left a negative impression. I hope the hotel management takes note of this and addresses the issue to ensure that future guests have a more pleasant experience with this lady and others like h