Thomas S
22 agosto 2024
We have just returned from our family holiday to this hotel, we were a little apprehensive reading the terrible reviews lately but I can assure you the hotel, facilities, food and staff are excellent! The pools and slides are great, there is something for kids of all ages now they have added more, there is no real waiting for the kids they are straight on everything they want to even in the summer holidays! Having access to the beach with a bar and snack bar is a massive bonus and really helps with making the hotel not feel too overcrowded, even in peak season. Food and drink is absolutely fantastic, great choices of tasty food every night with great desserts too! One waiter in particular went the extra mile every night, ensuring you had a table if he saw you looking and literally running around to keep up and ensure everyone is looked after. The bar staff are very friendly and will go out of their way to make whatever drink you want, having ice tea, milkshakes, ice coffee etc available all day too not just your standard cheap drinks is a massive plus! The entertainment team are fantastic, very friendly and engaging, going out of their way to engage with the children and parents, couldn’t fault them at all and they deserve a special mention! If there is one slight downside it is the level of cleanliness in the rooms with the daily housekeeping, they room was fine when we arrived but the daily cleaning must have been very brief and could have done to be more thorough - floors weren’t really swept etc. also, the communal areas near the rooms need to be cleared and cleaned more regularly with drinks and plates sometimes being left for a long time before clearing! Overall we have had a fantastic holiday and wouldn’t hesitate to return, if the housekeeping and communal landings were kept a little better this would without doubt be a 5 star review.
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