The Surf Yamba

We booked a second level superior room billed as having a seaview. Be warned, when sitting on the balcony, one sees only a sliver of sea over a long red-tiled roof next door. There was no one on the premises when we arrived and Reception was locked. I had received a text asking for arrival time which I gave. On calling the number of the text, I was told instructions had been sent but these were not received - and never were despite being told they would be resent. I was given verbal instructions on how to gain access. We then found our room safe was locked so could not be used. They emphasise the great rooftop terrace but bushes on the perimeter block any sea view when seated. The following day, we put a sign on the door for the room to be made up when we left for the beach. It had not been cleaned when we returned two hours later. My wife took a shower and as she stepped out, the housekeeping women knocked. My wife answered the door wrapped in a towel and with dripping hair. She asked if they could come back in 20 minutes and they said ‘no’. As they started to wheel their trolley away, my wife asked if they could just give her time to dress and the woman Amanda was very rude and said ‘do whatever you want, lady’. I then went out and found Amanda and asked that she request the manager to call me. We waited expecting the room cleaners to return, which they didn’t and my wife found Amanda at the Reception desk and asked when the room was going to be serviced. Amanda said it was too late for that. Also, the manager who they said was ‘Gary’ never called. In my 60 years of travel, I have never encountered an accommodation that claims to be 5 star with such rude staff - when you can find them. There are much better options in Yamba.

Well what can I say about this hotel..? Overlooking the Yamba beachfront, Dolphins swimming in the sea as you look on from the upper balcony and all from a beautifully appointed and decorated stylish hotel.. Have a look at the website as the hotel Rooms look exactly as you see them on the website. Furnished “on point” and extras like free refreshments upstairs aswell in your room, ice machine, free laundry facilities, surfboards and parking. We only stayed one night as our itinerary was tight but we didn’t want to leave… I didn’t take the best pics but have a look at the website 👍

The rooms are beautifully renovated and decorated. Beware when booking as there are only 4 rooms with views, the rest look out to a building. Best to book directly as the websites have tiny writing stating seaview. There is a lovely shared rooftop that has a small plunge pool with seaviews and a 2nd deck with a coffee bar and snacks provided. Minibar is included. Worth the price only if u get a sea view room.