Recensioni su Aburaya Tousen

The hotel can't provide us a room and has refunded. We are totally disappointed and suffering both physically and mentally. I wil provide you trip.com the official invoice indicating the refund and the name card of their Manager. Please proceed the refund process. Many thanks.

Good place to relax and stay…

We couldn’t travel due to illness and the hotel would not consider refunding the fees.

Excellent service. Thoroughly enjoyed the stay. Private room dinner was also great and good experience.

Excellent hotel Very very good pretty woman boss So kind my sweet boss miss U very much

Absolutely stunning ryokan Our corner room had great views of the surrounding mountains (the town has 360 degrees of mountain views) The private onsen was a real treat just get in when ever you wanted. Amazing food and the staff were super friendly and very accommodating, even the hotels owner stops to have a chat with all the guests. Only down side for us, is we didn’t book extra nights there!

Value for money

定房的時候定了含晚餐房型，但晚餐不是傳統温泉酒店的懷石料理，要吃懷石料理需要提前預約餐食，晚餐內容是豪華便當（冷的）國人未必吃的慣

真心無得頂，又新又靚，溫泉設施真係無得頂，旅館對面就係火車站，步行大約十五分鐘，而且附近好多嘢食，事頭婆非常好人

Loved this place. A calm and quiet Onsen with wonderful facilities. The highlight was the amazing dinner we booked in the restaurant which was made even better by the fact they could cater for both omnivores and vegans without any issues, something we have struggled with on this trip.

We had no idea what to expect. We booked a Japanese style room with a private onsen. Our kids are 9 and 12. We arrived around 100pm but check in wasn’t until 2:30pm. The hostess didn’t speak English but using translation apps we were able to secure a taxi to the snow monkey park and get our bags into storage. That evening we wore hotel provided yakuta and enjoyed the most awesome Japanese meal. It was 9 courses and included everything from salad to wagyu steak to hand prepared sushi. The owner came and chatted with us and it was such an epic experience. They prepped our Japanese style beds while at dinner. The next morning we had the breakfast buffet which was also quite the experience. Our kids loved it and you will too

We went as a triple generation group of 8. The staff was so helpful and polite. We could only get the family rooms, which was 4 to a room but they were very spacious so we didn't feel crowded. I would highly recommend getting the kaiseki dinner. We enjoyed the private room, the sushi chef preparing our sushi, the owner coming in and checking on us, it was all very special & attractively presented. We all wore our yukatas to dinner and will have an amazing Christmas card picture. The onsen was wonderful, so spacious and full of amenities. They provide lots of amenities in your room too. The breakfast was amazing. My mom grew up in Japan and couldn't get over the selection of Japanese items. Best breakfast we had during our Japan trip. We also utilized the shuttle to Snow Monkey park (which was a highlight of our 12 days in Japan, so many baby monkeys, go early). It was also easily walkable to the train station, even with luggage. We bought gifts in the little gift area and really appreciated the hospitality of all the employees.

長野旅行したくていろいろ調べた結果、川沿い、部屋に露天風呂あり、料理も美味しいとの評価で決めた。普段は奥さんが宿は決めるけど今回は自分で決めたけど奥さんの評価も上々。料理もとてもおいしかった。板前さんが夕飯ではお寿司を握って、朝ごはんではだし*焼きを目の前で作ってくれた。あいにくの天気ではあったけど屋上のルーフトップバーや一階のラウンジも満喫。朝は川沿いの散歩も出来てとても満足。ちょっと遠いけどまた行きたい宿が出来て大満足。

今年１月２日（３回目）、年始の宿泊（和洋室）を利用。回を重ねるごとに、魅力のある旅館だと思って、今年も利用しました。チェックインして部屋に入るまで、前と同じだと思っていた。夕食の食事何処にて、配膳係から飲み物メニューを頂いた時に、飲み物を決めかねている時にお品書きの説明を始めた。配膳係は、空気が読めないのだろうか・・・、飲み物を決めかねている、悩んでいるならばおススメの飲み物を提案してきてもいいだろうに。食事何処に、板前が握り寿司を持ってくる場面もあるのだが、その表情も心ここにあらず。何か、事務的に黙々と作業している様に見受けられた。いつもなら、食事の終盤に、旅館の女将が挨拶に来るのに、隣の部屋には来ていて、私の部屋には来なかった。食事時のおもてなしが全くなく、ただ残念な気持ちになった。楽しくは過ごせなかった。料理や風呂は、とても気に入ったのだが。それを扱うスタッフの態度が気に入らない。コロナのなか、大変な思いかもしれないが。せめて、旅館業に携わるならば、しっかりと業務（おもてなし）はしっかりとして欲しいものだ。おもてなしが足りない分、お会計時に支払った金額と天秤にかけて不釣り合いに感じた。しばらく、湯田中に行かないだろう。