Hotel in zona Mc Allister Museum of Aviation, Yakima

Molto nuovo hotel, pulito e pulito, il personale di servizio è sempre riduto. Il personale di servizio del ristorante per la colazione è anche stato raccogliere il tavolo e aggiungere cibo. Devo dire che la gente nella piccola città americana è relativamente gentile.

Scoprire la situazione: ho lavorato in hotel in passato. Ero molto deluso con questo hotel, e non sarò un ospite di ritorno. Invio: mio marito e io abbiamo fermato l'hotel prima del check-in standard in tempo, sapendo che una stanza probabilmente non sarebbe disponibile. Siamo andati a un evento privato, e volevamo ottenere la carta e la carta di credito autorizzata in tempo. Non sapevamo quando sarebbe tornato all'hotel, e non volevamo che il turno notturno cancellasse la nostra stanza. Quando abbiamo chiesto di ”pre-registrare”, la donna che lavorava (chi era chiaramente nuova) ci ha detto che non era una opzione. Mi frustrava finché il suo allenatore non si avvicinò e disse che era tutto a posto. Il allenatore mostrava il nuovo contratto come autorizzare la nostra carta, e dichiarava che avrebbe lasciato note chiare/dettatte per il turno di sera che non eravamo un spettacolo. Mi piacerebbe capire se il lobby era occupato al momento dell’arrivo, ma noi eravamo gli unici presenti. Ho ricevuto una chiamata alle 9:30, che grazie a me potevo rispondere, da qualcuno al di fuori del dipartimento che mi chiedeva se vengo ancora. Risposi sì, dicendo che la mia carta di credito era stata autorizzata prima del giorno, e che doveva esserci un biglietto sul mio conto. La persona del desk front sembrava sorpresa, e non ha visto alcun biglietto (o non ha guardato). Il mio marito e io siamo tornati all'hotel, e ci hanno assegnato una stanza in un piano giù, davanti alla strada principale. Abbiamo ordinato il colazione continentale, che era uno scherzo, e mio marito ha ordinato la carne e il formaggio, che era così deludente e disgustoso che non ha scelto di mangiare. Il parcheggio è economico ($10 per notte), ma il garage è condiviso con l'hotel vicino alla porta, e è caotico al meglio.

This was an uplanned overnight side trip and I'm really happy I stayed here. This hotel is excellant in every way - facility, staff, location, etc. I was on a ”Road Trip” and the room was a perfect respite - large, clean, comfortable bed/bedding and all the necessary amenities. The staff (especially Bill, Mandy &Araceli - front desk) were amazing. They were friendly, efficient and really helpful with things to do & restaurants. It was a delightful contrast to the Red Lion in Post Falls where I stayed the previous night (I do NOT recommend).

There are a surprising number of good hotels in Yakima and the Holiday Inn is ideally located for exploring the city and the surrounding area, while experiencing comfort and a high quality stay. The room price reflects this and is probably a lot more than you'd think Yakima would warrant, but the rates here are comparable with the other properties in the same class. The Holiday Inn is right in the heart of downtown and there is certainly noise that you'll have to contend with as a result. Yakima has something of a minor homeless problem and there was enough shouting and fighting outside to disturb your rest. It's a safe are nonetheless, just annoyingly noisy. Parking is available behind gates if you feel the need. I didn't. The open parking is fine. The property is big and modern and the staff friendly and welcoming. There's a concession stand in the lobby to buy expensive snacks and drinks and there's also a pool and gym area. I didn't know this ahead of my stay, so didn't pack accordingly, so I didn't use them. Rooms are spacious and well furnished. Linens are clean, but housekeeping isn't daily. They came once during my three night stay and I don't know what needs to happen to get daily service. There's a fridge and microwave, a big flat screen TV with loads of channels and good heating/cooling, albeit noisy. There's a coffee/tea maker in the room, but there was no coffee and I had to go in search of the maid cart to grab some of the pods. The bathrooms come with some basic amenities and the usual IHG liquid soaps etc. Hot water pressure is excellent and the towels were clean and fresh when I checked in, but weren't replaced or changed after the first night. Wifi is free, but it's not all that good. Terribly slow and intermittent. I don't think the hotel was all that busy, so it must get even worse when the property is full. Unlike the Express brand of Holiday Inn's, breakfast is not included. There are a lot of options to choose from, but it's pricey and all added to your bill. The free Holiday Inn Express breakfast would be so much more appreciated. All in all, a very good property. Just what you'd expect from IHG.

The place was clean and staff were friendly and efficient. I forgot a favorite yellow rain jacket and the very accommodating staff, specifically Magaly, talked to the housekeeping staff who found my jacket. They mailed the jacket to my home so I have it back. We will definitely stay at the Ramada again the next time we go to Yakima.

Very new and clean room with kitchen with silverware, plates, glasses, toaster, microwave and dishwasher. Separate bedroom with comfy pillow selection and great bathroom. It was extremely quiet. The staff was very polite and cordial. There was a complete sense of safety with no riff raff anywhere in the vicinity. The only downside was no place to eat nearby except for a burger place. It is one of the most comfortable places I have stayed in a long time and will definitely look for Ledgestone in the future.

When we travel we always try to find an Oxford Suites hotel. We can always expect to find the rooms clean and comfortable. The staff is always friendly and helpful. Our stay at the Oxford Suites in Yakima Wash was no different than what we’d expect. We especially enjoyed having a balcony and a view of the river.

This is by far the worst hotel I have ever stayed at, and this is not by fluke or accident as the second time I stayed was worse than the first. The hotel staff are rude, they lie, and discrimination seems to be celebrated there. At checkout I left the room spotless and even cleaned the toilet so that housekeeping didn’t have extra work as I like to do at hotels and vacation rentals, so I was very surprised that they wanted to keep $40 from my cash deposit with claims of “towels with makeup”. They wouldn’t show me the towels and only offered a photo on the receptionist’s smart phone that showed slightly soiled towels easily cleanable with bleach that could be used to scam every guest that supplied a cash deposit. One front desk worker lied and said she was the manager which was proven false after discussion with Wyndham Customer Service. This was frustrating, but I gave the location another chance to which I was disappointed once again. At check in, the front desk worker charged me $20 more to my card for the deposit but lied that she didn’t even when I showed her the transaction on my account. She lied about being booked when I inquired about extending my stay another night as I was able to book the same room easily through a third party company, and then told me I was on the “do not rent” list after she got confirmation of my reservation. I got my items together and was walking out with my hands full of luggage, she came at me screaming very aggressively, which scared me as I felt she was going to assault me and I wouldn’t be able to defend myself while carrying my things. I called Wyndham to complain and was told that the towel issue was at the discrediting of the franchisee, was ignored when I voiced the numerous other complaints, and was hung up on…. I still can’t believe how horrible the company treats guests. It should be noted that I am very friendly, clean, and conscientious of others on a regular basis and was so during this stay, and I don’t like to complain unless necessary. I clean the hotel room before I leave and leave cash tips for housekeeping when I am able so there is nothing striking about my behavior or demeanor that would explain such discriminatory treatment. I do however suffer from adhd, ptsd, and severe anxiety and panic disorders which I receive disability for, so I am often nervous with others and can be awkward within interactions. I’m also struggling with searching for my adult son who has been missing for two months, which I disclosed to the employee in hopes to evoke some compassion or kindness before she almost attacked me unprovoked and unable to defend myself as I was walking out hands full. I’m not sure why I was treated so horribly besides the fact that I stood up for myself against the illegitimate towel charges at the first stay but I have never been treated so bad by hotel staff in my life. Hands down, these two experiences were the worst I’ve ever had at any hotel in my 42 years and would warn anyone read