Yakima: hotel con bar

Scoprire la situazione: ho lavorato in hotel in passato. Ero molto deluso con questo hotel, e non sarò un ospite di ritorno. Invio: mio marito e io abbiamo fermato l'hotel prima del check-in standard in tempo, sapendo che una stanza probabilmente non sarebbe disponibile. Siamo andati a un evento privato, e volevamo ottenere la carta e la carta di credito autorizzata in tempo. Non sapevamo quando sarebbe tornato all'hotel, e non volevamo che il turno notturno cancellasse la nostra stanza. Quando abbiamo chiesto di ”pre-registrare”, la donna che lavorava (chi era chiaramente nuova) ci ha detto che non era una opzione. Mi frustrava finché il suo allenatore non si avvicinò e disse che era tutto a posto. Il allenatore mostrava il nuovo contratto come autorizzare la nostra carta, e dichiarava che avrebbe lasciato note chiare/dettatte per il turno di sera che non eravamo un spettacolo. Mi piacerebbe capire se il lobby era occupato al momento dell’arrivo, ma noi eravamo gli unici presenti. Ho ricevuto una chiamata alle 9:30, che grazie a me potevo rispondere, da qualcuno al di fuori del dipartimento che mi chiedeva se vengo ancora. Risposi sì, dicendo che la mia carta di credito era stata autorizzata prima del giorno, e che doveva esserci un biglietto sul mio conto. La persona del desk front sembrava sorpresa, e non ha visto alcun biglietto (o non ha guardato). Il mio marito e io siamo tornati all'hotel, e ci hanno assegnato una stanza in un piano giù, davanti alla strada principale. Abbiamo ordinato il colazione continentale, che era uno scherzo, e mio marito ha ordinato la carne e il formaggio, che era così deludente e disgustoso che non ha scelto di mangiare. Il parcheggio è economico ($10 per notte), ma il garage è condiviso con l'hotel vicino alla porta, e è caotico al meglio.

Very new and clean room with kitchen with silverware, plates, glasses, toaster, microwave and dishwasher. Separate bedroom with comfy pillow selection and great bathroom. It was extremely quiet. The staff was very polite and cordial. There was a complete sense of safety with no riff raff anywhere in the vicinity. The only downside was no place to eat nearby except for a burger place. It is one of the most comfortable places I have stayed in a long time and will definitely look for Ledgestone in the future.

La stanza era molto pulita, ma il personale non era molto bello. Per un checkout tardivo mi sono costato 50 dollari e apparentemente normale uso di un asciugamano significava che l'asciugamano era ora distrutto e che cercavano di farlo. Mi paghi 100 dollari per un asciugamano che non era nemmeno smaltato.... Dopo aver già pagato per la mia stanza i miei figli e io sono andato a cena e sono tornato il proprietario ci ha avvicinato come se fossimo in rovina e fosse molto gentile a me e ai miei figli dopo averli informati che avevamo già pagato per la nostra stanza e che dovremmo essere Ma lì, quando avevamo lasciato, non eravamo più ospiti o qualcosa del genere. Era molto brutto e non lo faceva sentire benevento. Non c’è anche colazione gratuita e non c’è tazza di caffè.

This was an uplanned overnight side trip and I'm really happy I stayed here. This hotel is excellant in every way - facility, staff, location, etc. I was on a ”Road Trip” and the room was a perfect respite - large, clean, comfortable bed/bedding and all the necessary amenities. The staff (especially Bill, Mandy &Araceli - front desk) were amazing. They were friendly, efficient and really helpful with things to do & restaurants. It was a delightful contrast to the Red Lion in Post Falls where I stayed the previous night (I do NOT recommend).

This is by far the worst hotel I have ever stayed at, and this is not by fluke or accident as the second time I stayed was worse than the first. The hotel staff are rude, they lie, and discrimination seems to be celebrated there. At checkout I left the room spotless and even cleaned the toilet so that housekeeping didn’t have extra work as I like to do at hotels and vacation rentals, so I was very surprised that they wanted to keep $40 from my cash deposit with claims of “towels with makeup”. They wouldn’t show me the towels and only offered a photo on the receptionist’s smart phone that showed slightly soiled towels easily cleanable with bleach that could be used to scam every guest that supplied a cash deposit. One front desk worker lied and said she was the manager which was proven false after discussion with Wyndham Customer Service. This was frustrating, but I gave the location another chance to which I was disappointed once again. At check in, the front desk worker charged me $20 more to my card for the deposit but lied that she didn’t even when I showed her the transaction on my account. She lied about being booked when I inquired about extending my stay another night as I was able to book the same room easily through a third party company, and then told me I was on the “do not rent” list after she got confirmation of my reservation. I got my items together and was walking out with my hands full of luggage, she came at me screaming very aggressively, which scared me as I felt she was going to assault me and I wouldn’t be able to defend myself while carrying my things. I called Wyndham to complain and was told that the towel issue was at the discrediting of the franchisee, was ignored when I voiced the numerous other complaints, and was hung up on…. I still can’t believe how horrible the company treats guests. It should be noted that I am very friendly, clean, and conscientious of others on a regular basis and was so during this stay, and I don’t like to complain unless necessary. I clean the hotel room before I leave and leave cash tips for housekeeping when I am able so there is nothing striking about my behavior or demeanor that would explain such discriminatory treatment. I do however suffer from adhd, ptsd, and severe anxiety and panic disorders which I receive disability for, so I am often nervous with others and can be awkward within interactions. I’m also struggling with searching for my adult son who has been missing for two months, which I disclosed to the employee in hopes to evoke some compassion or kindness before she almost attacked me unprovoked and unable to defend myself as I was walking out hands full. I’m not sure why I was treated so horribly besides the fact that I stood up for myself against the illegitimate towel charges at the first stay but I have never been treated so bad by hotel staff in my life. Hands down, these two experiences were the worst I’ve ever had at any hotel in my 42 years and would warn anyone read

When we travel we always try to find an Oxford Suites hotel. We can always expect to find the rooms clean and comfortable. The staff is always friendly and helpful. Our stay at the Oxford Suites in Yakima Wash was no different than what we’d expect. We especially enjoyed having a balcony and a view of the river.

This has been our go to hotel for the past several years. It is convenient and located next to the Yakima river and Greenways trail. The outdoor pool and hot tub is open. The service and hospitality have been great, seemed better than in the past. All the elevators are working. Included breakfast is a money and time saver. The rooms were clean and the bed was comfortable. I just need to remember to bring my own pillow as hotel pillows tend to be too big or too hard. Parking is free. There is a Mexican restaurant next door and a Walmart across the street. Will stay again.