Hampton by Hilton Xianyang Stadium

Ho soggiornato in questo hotel più volte nel corso di una settimana. Mentre lasciavo Xianyang, mi sono accorto che il mio orologio Huawei era scomparso. Utilizzando il localizzatore del mio telefono, l'ho trovato in hotel. Ho chiamato la reception e la signora ha subito fatto cercare attentamente all'addetto alle camere, che lo ha trovato sul comodino. L'hotel ha immediatamente contattato SF Express per rispedirmelo. Un ringraziamento speciale a Jiajia e Xiaoyu per la loro premura e attenzione.

We have extended our holiday vacation, returning to Xianyang and stay in this hotel again. I would like to extend my sincere appreciation to your outstanding front desk team—Jia Jia (佳佳), Xiao Wan (小琬), and Meng Meng (梦梦) —for their exceptional customer service during our stay. From the moment we arrived, their warm welcome, professionalism, and attentiveness truly stood out. They went above and beyond to ensure our stay was comfortable and enjoyable, handling every request with efficiency and a genuine smile. Their friendly demeanor and willingness to assist at every step made us feel not just like a guest, but genuinely cared for. It’s clear that Jia Jia, Xiao Wan, and Meng Meng take great pride in their work, and their dedication reflects the high standards of this property. They are wonderful ambassadors of your hotel and left a lasting positive impression. Please pass along my gratitude to them. I look forward to returning to your hotel and experiencing the same level of excellence.

Breakfast was excellent, location was great. Will definitely stay here again

Good for you

必須給前台的服務打滿分！抵達酒店時已近深夜，前台工作人員程程依然熱情滿滿，核對訊息、辦理入住全程不到2分鐘，效率超高。還主動幫我提沉重的行李箱，耐心告知房間WiFi密碼、早餐時間和電梯位置，甚至貼心提醒附近24小時營業的葯店，細節太到位了，瞬間驅散了旅途疲憊！ 入住兩天，但因行程變動需要修改退房時間，聯繫前台後，工作人員小楊第一時間協調，很快就同意免費延遲2小時退房，全程沒有絲毫推諉。中途房間遙控器出現故障，打電話反饋後，前台不僅立刻安排人送新的，還主動致歉並贈送了飲品券。這種高效又負責的態度，真的讓人特別安心！

這次入住遇到一點小問題，前台的小楊和小魚兩位服務人員非常耐心地幫我解決了，態度真誠又高效，真的特別感謝！ 從進門時的一句問候，到離店時的揮手道別，能感受到整個酒店團隊是經過專業培訓並且真心熱愛服務的。這種“賓至如歸”的體驗，遠比硬件設施更打動人心。