Wyndham Grand Xiamen Haicang

Recensioni su Wyndham Grand Xiamen Haicang

Wyndham Grand Xiamen Haicang

No.88 Songyu East Road, Haicang District, Xiamen, Fujian, 361026, ChinaDettagli hotel
Wyndham Grand Xiamen Haicang
Wyndham Grand Xiamen HaicangWyndham Grand Xiamen HaicangWyndham Grand Xiamen Haicang
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1 notte

Recensioni degli ospiti

4.7/5
Straordinario
2941 recensione
Recensioni verificate
Ubicazione4.8
Strutture e servizi4.7
Servizio4.7
Pulizia4.8
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Tutte le recensioni(2941)
Recensioni positive(2886)
Recensioni con foto/video(863)
Magnifica vista sul mare(504)
Reception gentilissima(359)
Ottima colazione(171)
Ideale per bambini(91)
Vicino alla spiaggia(42)
Piscina meravigliosa(40)
Con area gioco per bambini(35)
Buffet delizioso(31)
Recensioni negative(55)
Platinum Giude
Executive Room - Sea-View (Double Bed) (Balcony)
Soggiorno: feb 2024
Solo
92 recensione
3.7/5
Pubblicata: 9 apr 2024
In the end, the hotel provided me a dessert that I originally should have given me, and I felt a little better. ---♡♡♡ A hotel that keeps saying it can't be done. Since the lounge was under construction, I heard that lounge benefits were available at the cafe on the first floor, so I made a reservation. When I arrived at the hotel, I was told number 3 that they couldn't do anything because the lounge was under construction. They gave me the key and told me I could go up, so I asked them if they had forgotten anything, and they answered no. When I showed them the hotel reservation conditions, they gave me a name tag and two snacks as a special gift. In the end, I went out to eat, and when I asked again, it turned out that I had given the wrong answer. They say they can give you cake, fruit, and coffee just within three hours. I'm full, but it's amazing. The weather was 30 degrees and the swimming pool was under construction so I couldn't use it.
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Risposta dalla struttura: Dear Valued Guest，We are delighted that you arrived in this beautiful city and chosen to stay with us at Wyndham Grand Xiamen Haicang. Hotel Lobby Lounge is exclusively reserved for our Executive Floor guest，We are delighted to provide personalized service to make your stay with us inspired. The opening hours are from 10:00 to 21:00，afternoon tea service and all day soft drink，coffer and tea service. I apologize for not being able to provide you with a perfect stay. We are sorry for the service problem of the front desk staff you mentioned. Please believe that this is not our usual service standards and requirements. We will further enhance and improve our service details, and strive to provide guests with thoughtful and intimate service experience. Due to the large temperature difference in Xiamen recently, the swimming pool will be open normally in May. We are very sorry for the inconvenience and trouble. I hope you can choose our hotel again, so that we can have the opportunity to serve you again. Thank you again for your feedback and look forward to seeing you again. Cordial greetings from the hotel
A.R.
Camera Deluxe (letto matrimoniale, con vista sulla città, con balcone)
Soggiorno: apr 2024
Lavoro
37 recensione
3.5/5
Pubblicata: 16 mag 2024
Good breakfast. Nice views. some equipment are old. TV is small and quality of the channels are not good. No smart toilet and no minibar.
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Risposta dalla struttura: Dear Ms. / Mr. _TXXXhrn1ihf****, welcome to Wyndham Grand Xiamen Haicang and review! We are honored to hear of your approval of the hotel environment and the breakfast buffet. Since its opening, the hotel has paid great attention to the maintenance and maintenance of facilities and equipment, and the 55-inch TV in the room has 47 domestic and foreign channels for you to choose. Due to the room type, only the minibar is available in the suite, we are sorry that we did not bring you a perfect stay experience. We are very sorry for the inconvenience and trouble. We sincerely look forward to your giving us the opportunity to serve you again.The hotel has always upheld the Wyndham Supreme "always treat with warmth" brand commitment, committed to let customers feel life, enjoy comfort, and strive to provide attentive service. Looking forward to meeting you again. Wyndham Grand Xiamen Haicang
Yulee0715
Suite Premier
Soggiorno: mar 2023
Coppia
8 recensione
4.7/5
Fantastico
Pubblicata: 6 apr 2023
Wyndham Grand Hotel is a bit far out but it's really peaceful and quiet for families that need some rest and to catch up on their sleep! The staffs were so friendly and helpful for a request I've asked for and accommodated my every needs! We were welcomed with small gifts and free afternoon high tea that is part of our room package!
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Risposta dalla struttura: Thank you very much for your staying with us and we hope you are well. It is highly appreciated for your acknowledge and recognition, definitely it will be shared within our team to have them motivated and encouraged for providing better customer service.We look forward to your visiting again in the upcoming future.
Irene
Camera Deluxe (letto matrimoniale, con vista sul mare, con terrazza, con balcone)
Soggiorno: dic 2022
Solo
12 recensione
4.5/5
Ottimo
Pubblicata: 21 gen 2023
Amazing room, sea view even from bathroom. The help from Lydia and Peter in English made my stay even more comfortable. Thank you both ❤️ The service was great and quick. Breakfast was rich with warm and cold options. Plenty of fruit choices. I would advise to add cheese to the menu.
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Risposta dalla struttura: 世界上有兩句話最浪漫動人，第一句是"我愛你"，第二句是"你家酒店真好"，感謝您在百忙之中分享您的入住體驗，也謝謝您對我們的鼓勵和肯定 ，小温會和小夥伴們繼續努力，為您和其他客人提供更好的服務，總以温情相待！真誠地期待您再次光臨，祝您生活愉快！
Rittzz
Suite Premier
Soggiorno: giu 2023
Lavoro
45 recensione
5.0/5
Eccezionale
Pubblicata: 19 lug 2023
We had a wonderful few days stay. The receptionist (Tina) provided us with a room with a nicer view of the bay. Unfortunately, executive benefits are not what they used to be. Trip and the guide in the room still show the full range, but in many cases this is outdated information. Nevertheless, the hospitality is particularly high in this hotel. Special thanks also to the cleaning lady. Very alert to clean the room during breakfast and to provide plenty of extra water.
Traduci
Risposta dalla struttura: Thank you for your recent stay at Wyndham Grand Xiamen Haicang. I am glad to hear that you enjoyed your stay. Thanks for taking the time to write your heartfelt review. and I hope to see you again soon.
Utente ospite
Suite Deluxe per Famiglie (2 camera/e, con vista sul mare, con balcone)
Soggiorno: ott 2023
Lavoro
4 recensione
4.2/5
Molto buono
Pubblicata: 20 gen 2024
Sound proof need to improve.
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Risposta dalla struttura: Dear guest, thank you for you taking time to write down the comments for us, the hotel senior management will pay close attention on the service quality and service efficiency and lead the whole team to create the warm stay experience for every guest. Wish to see you with us very soon and hope you that every thing goes success in new year
Shackay
Camera Deluxe (2 letti, con vista sulla città, con balcone)
Soggiorno: apr 2024
Lavoro
1 recensione
5.0/5
Eccezionale
Pubblicata: 18 mag 2024
lucky
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Risposta dalla struttura: 尊敬的Shackay女士/先生，感謝您光臨廈門海旅温德姆至尊酒店，十分開心您對酒店位置、設施、衞生及員工服務的認可，已向前台lucky同事表達您的讚賞。得知您在這都市綠洲中度過了一段美好的温德姆至尊之旅，我們倍感榮幸。期待與您再次相遇！順頌時祺 廈門海旅温德姆至尊酒店
RXu
Camera Deluxe (letto matrimoniale, con vista sulla città, con balcone)
Soggiorno: feb 2023
Lavoro
4 recensione
5.0/5
Eccezionale
Pubblicata: 11 mar 2023
Umi Chen is good
Traduci
Risposta dalla struttura: Again gorgeous words are not as good as your praise to the real, to the natural, to the cordial, welcome you home next time, I wish you good luck.
JUMPOO_DK
Camera Deluxe (letto matrimoniale, con vista sul mare, con terrazza, con balcone)
Soggiorno: dic 2024
Coppia
3 recensione
5.0/5
Eccezionale
Pubblicata: 3 gen 2025
特地訂的温德姆酒店，到店之後給了我們超多的驚喜，前台的Tina姐姐還有常經理給了我們超專業、超熱情的服務，只是聽聞我們想要觀景，便仔細詢問我們的需求，第一時間協調了房間，給了我們超温馨的服務，Tina還給我們精心推薦旅遊攻略一點不踩雷，很幸運來到廈門，也很幸運下榻温德姆。
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Utente ospite
Camera Deluxe (letto matrimoniale, con vista sulla città, con balcone)
Soggiorno: nov 2024
Famiglia
11 recensione
5.0/5
Eccezionale
Pubblicata: 4 gen 2025
帶老婆孩子一起到廈門旅遊，酒店佈置的很喜慶，很有過節氣氛，入住寶寶有點鬧騰，前台工作人員林小姐主動提供了糖果，還幫忙做了寶寶的入住證明很有耐心，也主動加我們聯繫方式告訴我們一些旅遊諮詢服務做的很細節。酒店還配了小童樂園，還有禮賓部可以借挖沙工具到酒店對面沙灘上玩耍，房間還有小帳篷小木馬一些小孩子玩的物品，小童讀物，特別適合我們家庭出遊的人羣，從工作人員的服務細節到酒店的設施設備讓我們的旅途心情更加愉悦，是一趟開心的旅程
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Utente anonimo
Camera Deluxe (2 letti, con vista sul mare, con terrazza, con balcone)
Soggiorno: nov 2024
Famiglia
9 recensione
5.0/5
Eccezionale
Pubblicata: 7 dic 2024
房間景觀視野很好正對海景，沿海邊有觀海棧道可以散步，tina幫忙升級行政海景房。 前台接待熱情周到，細緻解答我們的問題。 房間乾淨整潔寬敞。 樓下有施工但關上陽台窗户非常安靜 早上去嵩嶼碼頭步行十幾分鍾就到，特別方便，從內厝澳碼頭開逛鼓浪嶼，人少安靜。
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Risposta dalla struttura: 尊敬的女士/先生，【超大觀景陽台】您的誇獎小温收到嘍~眾裏尋他千百度，驀然回首，驚喜地發現了您的五星好評，非常開心得到您對酒店環境、設施、衞生及服務等各方面的滿意，已向前台tina同事表達您的讚賞。酒店坐落於美麗的海滄灣，可遠眺鼓浪嶼，瞰海天一色，步行即達靜謐沙灘。酒店距離嵩嶼客運碼頭僅相距500米，乘船至鼓浪嶼僅需15分鐘，是遊客出入鼓浪嶼最便捷的門户。短暫的停留，滿滿的回憶，希望此次的入住經歷能為您的廈門之行添上濃墨重彩的一筆。期待與您再次相遇哦！順頌時祺 廈門海旅温德姆至尊酒店
Utente ospite
Camera Deluxe (letto matrimoniale, con vista sulla città, con balcone)
Soggiorno: nov 2024
Coppia
20 recensione
5.0/5
Eccezionale
Pubblicata: 29 dic 2024
房間大，乾淨衞生👍一線海景，近碼頭走五分鐘就到了，去鼓浪嶼很方便，唯一缺點就是離市區有點遠逛吃不方便，我們是自駕遊就無所謂，而且外賣小哥不會用機器人送貨要自己下樓取
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Risposta dalla struttura: 尊敬的20***5****女士/先生，【打卡鼓浪嶼超便捷】您的誇獎小温收到嘍~酒店坐落於美麗的海滄灣，可遠眺鼓浪嶼，瞰海天一色，步行即達靜謐沙灘。酒店距離嵩嶼客運碼頭僅相距500米，乘船至鼓浪嶼僅需15分鐘，是遊客出入鼓浪嶼最便捷的門户。短暫的停留，滿滿的回憶，希望此次的入住經歷能為您的廈門之行添上濃墨重彩的一筆。期待與您再次相遇哦！順頌時祺 廈門海旅温德姆至尊酒店
Utente ospite
Camera Superior Queen
Soggiorno: ott 2024
Solo
2 recensione
5.0/5
Eccezionale
Pubblicata: 1 dic 2024
酒店離馬拉松的起終點很近， 風景很好，海景房視野超級好 。 酒店裝潢很好看， 歐式風格。房間陽台通風好，正常配有一次性用品。 離機場和動車站 都是40分鐘左右路程 。 服務人員Lucky很體貼給我們介紹。推薦推薦 ！
Traduci
Risposta dalla struttura: 尊敬的_WeChat280716****女士/先生，【打卡鼓浪嶼超便捷】您的誇獎小温收到嘍~眾裏尋他千百度，驀然回首，驚喜地發現了您的五星好評，非常開心得到您對酒店環境及服務等各方面的滿意，已向前台Lucky同事表達您的讚賞。短暫的停留，滿滿的回憶，希望此次的入住經歷能為您的廈門之行添上濃墨重彩的一筆。期待與您再次相遇哦！順頌時祺 廈門海旅温德姆至尊酒店
Utente ospite
Camera Superior Queen
Soggiorno: ott 2024
Coppia
8 recensione
5.0/5
Eccezionale
Pubblicata: 1 dic 2024
房間環境很好，床特別舒適，衞生間超大，因為是海景房，一覽無餘的無敵海景，風景很美可以欣賞日落日出👍 這次來廈門是跑廈門海滄馬拉松的，馬拉松比賽結束後，回到酒店休息，一不留神睡到下午一點半了，本來前台酒店已經延遲退房到下午兩點了，急急忙忙的馬上電話房間管家（許偉鵬）先生，他又幫我申請到兩點半退房的服務，真的非常感謝酒店許先生的熱情幫助，謝謝👏 我們非常推薦來廈門差旅的朋友，住宿這個海旅温德姆至尊酒店，享受酒店的人性化服務和美麗風景優越的酒店👍👍
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Risposta dalla struttura: 尊敬的203787****女士/先生，【打卡鼓浪嶼超便捷】您的誇獎小温收到嘍~眾裏尋他千百度，驀然回首，驚喜地發現了您的五星好評，非常開心得到您對酒店環境及服務等各方面的滿意，已向前台小許同事表達您的讚賞。短暫的停留，滿滿的回憶，希望此次的入住經歷能為您的廈門之行添上濃墨重彩的一筆。期待與您再次相遇哦！順頌時祺 廈門海旅温德姆至尊酒店
Shidaxiyaya
Camera Deluxe (letto matrimoniale, con vista sulla città, con balcone)
Soggiorno: ott 2024
Altro
1 recensione
5.0/5
Eccezionale
Pubblicata: 1 dic 2024
為了參加海滄半馬訂的酒店，距離參賽起終點就幾公里。交通便利，周邊有公交和地鐵，還有嵩鼓碼頭，進廈門島既快又方便。提前一個多月定的城景大床房，入住當天Tina幫忙免費升級了海景房，床超大，在高層又安靜，白天晚上在陽台吹風看夜景都是非常的愜意。半馬很順利，住得也開心～感謝Tina的貼心安排
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Risposta dalla struttura: 尊敬的是大喜呀呀女士/先生，【打卡鼓浪嶼超便捷】您的誇獎小温收到嘍~眾裏尋他千百度，驀然回首，驚喜地發現了您的五星好評，非常開心得到您對酒店環境及服務等各方面的滿意，已向前台Tina同事表達您的讚賞。短暫的停留，滿滿的回憶，希望此次的入住經歷能為您的廈門之行添上濃墨重彩的一筆。期待與您再次相遇哦！順頌時祺 廈門海旅温德姆至尊酒店