Truly phenomenal customer service here, they really couldn't do more. Fast early check, decent English and very friendly reception.
The room was great, huge comfortable bed, nice size bathtub and shower, nespresso machine in the room, good views of the ocean. Room was cleaned to a high standard and my laundry was cleaned and pressed well. The usual amenities you expect in a 5 star hotel also present
Location is great 50M from metro station, 10 minute walk from ferry terminal and short walk to the 'mountain sea bridge' (see review). Its an easy taxi pickup point too and not far by car to the botanical gardens or the beach.
The gym was basic but good enough. Clean machines and water/towels provided
Pool was nice but too many kids. Swim cap is needed
Breakfast buffet was big but nothing fantastic. It was what I expected and actually was boring by day 4, not much variety. Noodle bar/egg bar/dim sum/cereals/porridge etc. Basic coffee. Nice fruits and yoghurt selections though
I had the executive package which included afternoon tea. It was nice but very small and not much to say. Also include free flow tea or coffee from noon. Latte was nice and lounge very relaxing
Wifi was ok, a little slow. If you're ok floor 24-30 there is only 1 elevator and always a wait
1 annoying aspect the TV couldn't accept a USB key. Most TV accept these so was a little puzzling.
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