Kempinski Hotel Xiamen

有一説一，前台服務和窗外景色很好。 但是床墊真是太軟太軟太軟，枕頭太高太高，實在沒辦法，不用枕頭湊合夜，基本半睡半醒狀態。 早餐也要吐槽，確定這是凱賓斯基的早餐？？品種太少了，吃點水果走人。 下次不會選擇了

這條點評寫於我前往異國他鄉的航班上，我2021年在國內的最後一天，也是我第一次在攜程點評。我因轉機在廈門借宿一晚，經不斷比對後選擇了凱賓斯基。和前台説明瞭情況之後，不僅為我升級房間，更是準備了自助早餐。房間也是出乎意料的出色及寬敞明亮。感恩凱賓斯基讓我在臨行前感受到了家的温暖，這可能就是所謂的賓至如歸、温暖如春的體驗。再次感謝為我升級房間的鐘小姐、以及全體接待我的員工，謝謝你們，今後一定會繼續選擇凱賓斯基。

晚上11點多到 ，停車場保安要求大家都到了才能上去 ，怕老婆小孩不是酒店裡的。停車場特別熱。進到房間驚呆了，沒想到所謂的星級酒店措施如此老舊，床特別軟，睡到腰痠背痛，感覺是踏的，地面特別容易濕滑，馬桶出水跟兒戲一樣，吹風機更搞笑，比跟維也納一樣的小。牀頭櫃設計就是坑 夾角出來 ，孩子給撞到頭，我也給夾到。空調的製冷更搞笑，在房間呆著就出汗。來廈門最不好的酒店體驗！太不爽了。

Fantastic! It’s clear that the staff training and culture is good as everyone we met were so helpful, kind and smiling Pros: - Great service as soon as I arrived, efficient check in and nice touch with the tea and cool towel, perfect after a hot day of exploring - Clean and spacious rooms and super comfy bed - Judy on the service desk is amazing! Professional, excellent English, proactive and organised. Makes all the difference when you are on vacation. - The lobby barman makes the best mojitos, fantastic service - Housekeeping and room cleaners have great attention to detail, friendly and went the extra mile - We left Hotel Nikko for a better experience, and Kempinski was exactly that, perfect and relaxing - Nice pool, decent gym although the gym room was quite hot FYI - Be aware that some rooms have very hard beds, which is perfect for some people, make sure to query - The city view side was dark but the room is bright enough and the bit of greenery from the surrounding hills makes it comfortable. But, if you’re leaving a city you’ll want to enjoy the peacefulness of the lakeside, just ask Could do better - SPA menu is pretty uninspiring and no clear description of the few services on offer - No coffee capsules just instant and basic tea

本次家庭出遊一如既往地選擇凱賓斯基酒店，特別要感謝辦理入住時酒店工作人員陳冰冰小姐熱情耐心為我們提供很多幫助，略微疲憊地拖家帶口出遊瞬間變得幸福快樂！在房間就能欣賞白鷺洲公園美景，也非常適合長者家清晨和夜晚去散步。地理位置優越，去各景點和商場都非常方便。推薦給各類型出遊的朋友們。

We are impressed by the good service and care rendered to us during our stay at the hotel

still are problem to handle a bag and can't sure you will get a coffee at the breakfast or not.

I guess 5 star hotels aren’t what they used to be. Dirty nails, messy hair front liners. Check in process was unclear, the way he talks is like mumbling. And he did not bother to explain. I am a mandarin speaker and yet he still speaks unclearly. Major disappointment.

Nice Hotel and will recommend to friends that travel to Xiamen.