Yaman Hotel (Xi'an Qujiang Big Wild Goose Pagoda Datang Evernight City

Continued from my other post. I am trying my best to give good comments. But other than the location is really good, and nice hallway, the rest are just sub par. We ordered many taobao orders sent to this hotel. The rude receptionist guided us to just write the delivery hotel name as Yaman Hotel only. Though the address we put are correct, many of our parcels were sent to another Yamen Hotel with the same name different address. When asked what to do, she didn’t nothing and tried to avoid us. Also I have parcels to sent out, as a singaporean, I am unsure on how to do it. The receptionist just vaguely guided me, I specifically told her I will pay the delivery fee up front so the receiver won’t have to pay, she guided me to select the options, end up 3 times in the roll, the receiver has to pay for the delivery fee. Quite embarrassing for my part. I have to point out, throughout the guidance, she is very nonchalant, avoided talking as much as possible, ignore you when she can. I do not want to pint point her name, but the rest of the other receptionists are along the same line. Just a fun note, they will be nice to you when they find the chance to ask you give good comments. The last day when we check out, the receptionist changed their attitude 360. I was shocked. What comes after is, they ask you to give good comments. And they want you to write in front of them. I find this behavior very forceful. Our stay here was met with really sub par services. There are many hotel nearby that you can consider staying. We paid for the top few most expensive rooms here. Service are questionable.

We checked in at 2am. There were one person at the reception and another bellhop at his 60s. Other than then 60s bellhop was friendly greeting us, the receptionist has no chill or whatsoever to welcome us. We have 6 luggages and our rooms can’t be accessed by just a lift directly. This hotel failed to mention that all these rooms can only be accessed by different flight of stairs and elevator. This particular large room can only be accessed by 3 different flights of stairs at different location. There is this particular stairs we have to climb down to our room, has no lights, we have to use our own phone torch. At first we were told it’s their procedure to switch off the stairs light after 12am. After complaints, they decided to switch it on for the rest of our stays. Throughout we carried our luggages our self to the room as the bellhop is old, we were afraid we gave him too much stress. Room wise, the tv, living room, wardrobe arrangement has no common sense at all. 2 tvs each facing the bed. The living room has no tv, so if you wanna chill and watch tv with your family, go to your bed and watch. There is only one wardrobe at the living room blocked by the sofa. You have to squeeze in to hang your jacket. There is no coffee cups or spoon. I stir my coffee with their tooth brush provided in a Champaign glass. You might ask why a Champaign glass, because the room service just doesn’t wash your normal glasses after you use it. Worth mentioning, the coffee I drank in the morning, the glass is still there unwashed at night. The can of coke I left it there on the first day, was still there on the last day. Probably they think leaving it there for long will taste better. The room service is really bare min. I understand this is a garden balcony kind of hotel, like a chalet, but they should really buck up on their bellhop services and room cleaning services. It’s really tiring to walk and carry our luggages to our own room. Not to mention checking out is the same. The safety of the guest are not really taken care of given that they expect you to use your own torch to navigate down the stairs on the first day. Also, the everyday room service does not clean the bedsheets even if there are clothes tags or clothes linen on the bed. They simply pull the sheets, tuck in, as long as it looks nice, they doesn’t care about what’s on it and underneath the blanket. Just wanna say, The price we paid for this hotel is same as those nearby.

Wonderful stay here! Once they know I have my Birthday during my trip, they gave BD cake, traditional soup and a big package of wine for BD presents. Also very helpful with pleasant services during stay. Really appreciate and highly recommend! 👍🏻👍🏻👍🏻

Very good.

前台接待 餐廳接待人員都超級熱情 服務態度很好。 酒店設施很新 裝修風格古色古香， 房間內科技含量高 各種聲控。 地方鬧中取靜，緊挨大雁塔景區。臨街但是房間內很安靜。還有一個小露台可以休息 非常舒服。 早餐選擇不多 但是很精緻， 畢竟這個酒店是玩得質量 ，房間也不多 餐廳種類不可能多。 總之非常推薦選擇這家酒店 。

2024年25-31日下榻到雅縵酒店，我們一同4人，兩位成人、兩位小朋友，合共住了6晚。初次給我的感覺是整間酒店都很低調。由門口一層層走進去、別有洞天（大家可以看相片分享）。 我訂的是兩種房型，前台小姐姐小美幫我升級了兩晚房間，免得我們搬來搬去、很是貼心👍 房間有露台，對著最美的園林景觀、空氣非常清新、每天起床可以沐浴在陽光下、聽著林間的鳥聲、看著外面晨運的人、簡單美好的生活開始了。 房間內，設計簡單舒服、有點唐朝的元素。衛生方面不錯、每天工作人員都會幫我們房間打掃、還幫我們疊好床上的衣服。 酒店內的早餐也是非常有水準，牛奶、豆漿、橙汁、茶、乳酪、堅果、水果、面包、甜點、葷菜、素菜，還有兩位廚子特地煮面條、餛飩、肉夾膜等…..。特別感謝餐飲部的大姐，我們4人，6天的早餐都在酒店里吃，大姐每天總是笑面迎人，關懷我兩個孩子，讓我們每天像回到家一樣。 酒店還有洗衣機和乾衣機免費提供，我們7天的行程，每人只帶了3套衣服出來。幸好酒店有洗衣乾衣設備，我們的行程變得輕鬆許多。 酒店還有免費的茶道和花道課程，我們都參加了。感謝安靜老師為我們帶來知識與內心的寧靜。 酒店外的配套，由咸陽國際機場乘地鐵過來大雁塔站，大概1小時20分鐘。由大雁塔地鐵站出來步行至酒店大概3分鐘。 由酒店步行5分鐘已經到達大雁塔、再往前走、有慈恩寺、大唐芙蓉苑、大唐大夜城等著名的景點。 非常棒的酒店，推薦給大家！另外感謝酒店所有的員工對我們一家四口六天的照顧。