Wutai Mountain Marriott Hotel

The hotel is located nearby the Wutai mountain ，the hotel is so beautiful and the hotel room is so clean

This is the first complaint I have ever made to a hotel, and I hate doing it, but I just spent almost a thousand dollars for two nights at a hotel that was not worth it. We had expectations that at least the basic features of a Marriott Hotel would be met (pool, soft beds, aircon, western breakfast), especially at the astronomical cost we paid per room (a total of $923 for two rooms, two nights!). We never pay this much for a room, but that’s how desperate we were for a vacation – we had planned to stay in a Marriott in Sanya where we’ve had a good experience, but COVID and visa renewal delays prevented us from leaving our province. We literally went to Wutaishan for the Marriott - not for the mountain. Since my space is limited here, I hope it will suffice to say that our weary family had to spend the weekend working hard to enjoy our short vacation, rather than having the highly anticipated respite from the stressors of living in this nation during a very stressful time. No pool (closed because of COVID though no other hotel in our province has done this for a long time - our confirmation email and the website didn’t even mention the pool closure and we didn’t find out until we had unexpectedly had to pay an additional $100 to enter the park before getting to the hotel), no cool air con (hotel said cool air not necessary, but with the warmer than normal temps it was - and it was after May holiday, so it should been able to turn on cool), no screens on windows so we couldn’t open windows without bugs, beds harder than usual, rooms not together and then when moved, we were given lower floors and not the better view (which I thought I had chosen to pay for), and the fridge in the room wasn't cold. Swimming and hanging out in the comfy hotel with the great view were the only things we’d really planned on for the weekend. Neither of which happened. We are so completely disappointed and are wishing that for that experience we had just stayed in one of the smaller, cheaper Chinese hotels that we would have been prepared for a less than ideal experience. I can say the breakfast was good and we were glad they brought us ice whenever we asked. The staff was nice, but there were limits to what they could change in this whole thing. The one thing that redeemed this a little for my kids was when we drove up the mountain and there were silver foxes all over the place.

萬豪酒店的服務配套都碾壓任何民宿，自駕沒約到進景區名額停在酒店旁邊售票大廳的停車場，酒店派遊客車來接，接駁方便，吃飯出行一個接車電話秒出發，進山裡所有人都要乘坐景區免費巴士，隨時開車。負1層新開的水療，温泉水泡池和幹蒸，可以看電影可以預約搓澡！凈桑118元。早餐有鮮榨蔬菜汁和水果汁，款式基本該有的也有。酒店龍舍中餐廳的菜非常好吃！價格比周邊的那些所謂“私房菜館”、“山西菜館”還要低一點，兩個人在酒店周邊吃的每一餐都要近300多元，而酒店中餐廳點菜人均100而已。豪華大床房的房內設施沒那麼新，床有些軟枕頭不舒服回彈承壓一般，睡着舒適感挺一般，浴缸套酒店提供，與其山裡去那些私人民宿，山腳下的萬豪絕對是首選。

酒店非常好，已經強烈推薦給朋友。 房間大，隔音好。 餐廳出品超出預期。 服務周到，停車管理有序，雖然挨着文旅小鎮，管理有一定難度，但是做得非常好。 這次沒有用酒店的擺渡車，看樣子來回核心區很方便，每天小車子都很忙碌。 待提高： 估計是客滿比較忙，兩次打網上公開的酒店電話，一次是報修水管，一次是幫忙找遺落在大堂吧的帽子，都給忘了，兩次都是另外打了客房服務電話，或者自己過去問才解決，這個可以理解，但是希望幫忙代轉一下相應人員。 不過瑕不掩瑜，依舊五星。 等隔壁劇場恢復演出會再去。

感覺一般般吧，酒店這個價格房間居然沒有別的飲品衹有礦泉水，真讓我抓狂，小姐姐説給送茶包，等我退房了也沒看見😝😝地壇上也有污漬，門窗也壞了，拿個鐵絲當把手，不知道修理一下。床上還可以很乾凈，房間風景也不錯，沒有蚊蟲。酒店自助非常好。會員入住有水果，不是會員沒有迎賓禮物。地下一層有個泡澡的，很不錯，爬完山可以去緩解一下疲勞，價格合理。最讓我不能理解的，如家經濟型酒店前台配有指甲刀贈送，這個居然還要自己25塊錢購買，最後告訴我沒有了。酒店外面有個新建設的小鎮，晚上有表演。

酒店位置優越，服務態度非常熱情，房間很大，早餐也很豐盛，五一假期房間緊張，連續兩天訂到不同的房間，前台還是想辦法幫我們解決不換房的麻煩。酒店就在一個非常漂亮的環境中，晚上有燈光秀，水幕表演，還有千架無人機表演。值得推薦的好酒店，下次去五台山還住萬豪。

第一次住一樓的房間，去泳池去泡湯那都是太方便了 服務特別熱情特別好 去遊客服務中心，有漂亮接駁車（哪怕是五一，遊客服務中心也巴士和公交車源源不斷送去景點） 吃了自助晚餐和自助早餐，難得甜品做的很到位，早上的可頌也很好吃，還有鮮榨黃瓜汁，簡直救命，山西太太太幹了… 總之相當滿意，下次來肯定衹住這裏

非常好的入住體驗，酒店各方面都很棒，下午茶做得很用心。晚餐吃過一次火鍋、一次粵菜，也不錯，價格合理。酒店裝修精緻大氣，還有一個湖，湖心有座塔和小橋，那天剛好是一輪圓月當空，就拍到了圓月在塔頂的照片。整體入住體驗非常值！推薦！

房間挺大的，床也很大。我們本來因為到達的那一天已經是很晚了，所以就臨時訂的雙床房，想着第2天換套房，沒想到雙床的床也有1米35的寬度，我們帶孩子睡一點都不擁擠。 酒店的西餐廳，餐飲部服務工作人員很好，有位戴眼鏡經理一直很客氣的招呼。用餐期間來徵詢我們的意見，我們提了一點建議，他們還很客氣的贈送了啤酒。冰激凌雙球好便宜，兩個冰激凌雙球才28元，會員還打了9折。 酒店門口的景色不錯，我們用無人機拍了，也用手機給家人拍了很多照片。 到達酒店需要先購買景區的門票，然後提前通知酒店前台，他們會派接駁車到景區的車站來接。我們是自己租的車，因為沒有預約上號，所以就停在售票大廳景區外面的免費停車場，走大概兩三百米進售票大廳，買完票後就在車站等接駁車，第2天去五台山也是接駁車，會送我們到免費的公交車站乘坐8路。