Mount Shine Hotel Building 2

Extremely disappointing and unpleasant service by the front desk staffs. After a long day of being in the tourist area, we wanted to check in to our room and rest. The process of giving the right room to us took around 40 minutes to 1 hour. We booked building 2 which we walked up the slope with our luggage and when we arrived in our room, the wrong room type was assigned to us. We booked a double bed meaning it has only 1 bed, but we got allocated 2 single bed. We told the staffs about it, and they were part timers and they called their manager / front desk. The manager in the front desk was very rude and telecast to help. He insisted that what we booked for (double bed) means 2 single bed. He did not even try to understand or try to check if their system has error or something. Despite being very tired, we had to stand throughout in the room and had to prove to him that, for all the bookings we made, double bed =1 bed and we even showed him the booking details and pictures we made under trip.com. He did not believe and said that the hotel had full occupancy when I asked him if there is anything he can do. No proper customer service from the front desk / the manger himself. After a good 40 minutes to 1 hour, I managed to google and proved to him that double bed =1 bed and then he had nothing to refute and we were then told to return to the front desk with our 2 big luggage and by going down the slope again. Manager did not apologise for this situation throughout this whole commotion and thereafter only said is their system error and they have upgraded us. I thought the hotel had full occupancy but suddbely there were rooms available and he mentioned a few times that they are doing this upgrade for us when is their mistake from the very start. Really very disappointing experience and no service recovery nor service from the 2 managers that were in the front desk that day. We only wanted a good rest and this is what happened due to their system error. (Part timer said that before our arrival, another guest have problems checking in also due to their system fault). Will never return nor recommend to anyone. (We checked in late (got our room very late) and we checked out very very early too for this price paid with unpleasant encounter.)

衹能説房間不值這個價，節假日溢價太高。但是我想説是酒店太“雙標”，同一家酒店住客，還看碟下菜。主樓和2號樓居然早餐還要分人羣，我們住2號樓在酒店員工餐廳吃早飯，住主樓的在三樓餐廳。並且菜品也差距很大，沒有咖啡、沒有炒飯等，吃的就那幾樣。三樓各種早餐齊全。要不是我們前一晚提前去過3樓，都不知道早餐還區別對待。真是可笑這種酒店， 聽説還烏鎮的開發商 可笑。。。 希望你們生意“興隆”

國慶假日漲價可以理解，但進去感覺就是到員工宿舍樓，連早餐也是安排在員工飯堂，吃的也不怎麼樣，也不便宜，反正挺無語的，差不多上千訂的酒店，就這樣的環境和服務，真的連一兩百塊的賓館都比不上，從沒試過這麼差的體驗感！ 另外，景點也很普通很一般，在景區內吃也沒什麼好吃好玩的，就一個小小的古寨，很快就能走完，所以其實沒必要在景區內住的。踩雷了！

房間乾淨整潔，細節也挺多。我們帶小孩，前台免費幫我們升級了房間。酒店距離核心景區一兩分鐘車程，接駁車挺多的，還是很方便。寨裏一天陸續都有點節目，晚上最熱鬧，無人機表演，打火壺，篝火晚會。入住景區內酒店，都在西寨門先登記，然後接駁車進來，一路上遇到的服務人員都挺熱情的。酒店早餐也挺豐富，此次旅行很滿意！

住在山坡上酒店二號樓，價格較高的一號樓與二號樓之間並沒有室內通首讓住客往來，二號樓的住客要經戶外的斜坡車道前往房間。房間設有沒景觀的露台，但用處只是方便曬晾衣物。房間包早餐，早餐的位置在一號樓2樓的「員工食堂」，食品種類選擇頗多。整體來說，以這個房價已包括烏江寨的門票和早餐，屬物超所值。

酒店服務特別好，幫我們免費升級酒店主樓房間，酒店裝修豪華，交通也方便，我們在西寨門進寨，行李可以辦理託運到酒店前台，我們一路遊玩進來，酒店房間衞生乾淨，早餐也很豐盛，餐廳很大，菜品很豐富，味道也很好，非常滿意的一次入住。

本次度假在慕山酒店2號樓住了3天2晚，綜合評價我給滿分。房間大小適中，設施齊備，外帶封閉陽台，帶紗窗，有搖桿晾衣桿，都很方便實用。房務大姐每日清掃很細緻貼心。酒店位置，我很喜歡，安靜且獨立，酒店門口可24小時免費乘坐擺渡車，很方便，晚上還有燒烤服務，收費，我覺得合理，味道也不錯，我兒子挺喜歡吃的，下次休假，若走貴州，還會來。

服務沒話説，前台的帥哥美女都有求必應，有問必答，暮山二號樓在主樓背後，看不到景色，畢竟價格相對便宜，還送了門票＋擺渡車＋早餐。特別表揚一下襬渡車師傅，我們帶着小孩晚上十一點半拍照完回去在路邊等車，一司機直接喊我們上車送我們回酒店，省去了我們轉車的煩惱！烏江寨很漂亮，值得一去！

設施：很新，很不錯。 衞生：乾淨。 環境：很好，打開窗門就是青山，空氣好。 服務：很好，還給我們升級了房間。早餐也很不錯，有機會還會選擇這裏。