East Lake Hotel

We stayed at East Lake Hotel, Tingtao 2#, for three nights in August 2025, it was great, highly recommend ! East Lake Hotel is known for its beautiful scenery, just as expected, the view was absolutely stunning, but what was better than the view was the best customer service. They assigned a staff member, Ms. Yu, to help us. Ms. Yu gave us her WeChat contact information so we can reach out easily. Ms. Yu was professional and courteous, she went above and beyond to make sure our stay was perfect, any concern / issue we had, she handled it quickly, including helping out with the laundry! We stayed at other Five Star hotels in Wuhan, Beijing, and Shanghai, but no other hotel provided this level of service. The front desk was also very helpful. Last but not the least, their breakfast buffet was the best among the 6 hotels we stayed for this trip. My favorite was the porridge made of sweet rice wine and sweet rice dumplings. 我们在2025年8月入住了听涛2#东湖酒店三晚，很棒，强烈推荐！东湖饭店以风景秀丽著称，一如所料，景色绝对惊艳，但比景色更好的是最好的客户服务。他们指派了一名工作人员俞女士来帮助我们。俞女士给了我们她的微信联系方式，以便我们轻松联系。 俞女士很专业，很有礼貌，她竭尽全力确保我们的住宿完美，我们遇到的任何疑虑/问题，她都很快处理了，包括帮忙洗衣服！ 我们住过武汉、北京、上海的其他五星级酒店，但没有其他酒店提供这种水平的服务。前台也非常乐于助人。最后但并非最不重要的一点是，他们的自助早餐是我们这次旅行入住的 6 家酒店中最好的。我最喜欢的是甜米酒熬制的粥.

Quiet and beautiful location. Do take note of which wing you are staying in. If staying at Tingtao rooms, the drop off is at the conference centre/ tingtao area.

We had a conference organise by world business council and I should say they selected excellent location - east lake hotel .

We had a wonderful stay at the east lake hotel! The hotel is indeed a hidden gem with nice lakes. The friendly and helpful staff were there for every need of us. They made a surprise birthday decoration for  our elderly parents. The free commute cart driver Mr Wang told us  a lot of stories about the hotel! Thank you so much for making the trip memorable.

一直想在東湖賓館住幾天，這次來武漢我選擇了入住武漢東湖賓館的聽濤2號。我對東湖賓館的評價是所有人員的服務意識是發自內心的，讓客人體會到温情。無論是前台的接待人員，還是餐廳服務及客房服務員，服務水平都是一流的。賓館電瓶車的司機聽説我們去省博，為了讓我們少走路，特別給我們送到了二號門。賓館東門的保安擔心我們等車時熱，非讓我們去有空調的屋裡坐。還要表揚一下大堂的一位姓楊的小男生，給我們詳細介紹賓館的餐廳以及周邊的餐廳和景點，看到天氣變化幫我們拿傘，幫助取外賣，非常暖心。這次在東湖賓館入住經歷難忘，不愧是毛主席入住了48次的地方。下次來武漢我們還會選擇入住東湖賓館。

國賓級服務，全程體驗非凡。前台響應迅速，接駁服務高效暖心；房務楊卓主動周到，行李搬運全程貼心協助；前台小葛、小嚴專業熱情，順利辦理升級及延退。客房寬敞雅緻，設施完善。細節處處體現品質與服務温度，高度推薦，必將再次選擇。