Orange Hotel (Wuhan High Speed Railway Station)

I made a hotel booking on Trip.com to spend a night l in a chosen area. And picked orange hotel. I checked in around 20h40. At around midnight, almost sleeping, the room phone didn't stop ringing, and the person speaking doesn't speak English, so I couldn't understand what's going on. Over midnight, I went down to reception, and with the help of another hotel customer as tranlator, I was explained that I should check out and leave the hotel immediately and that my booking is made from 16h00 to 20h00 or pay extra amount to spend the night, which I was obligated to do at over midnight. If my booking was over after 20h00, why did they accept my check-in after 20h40 ? In my booking search, I checked the checkin and checkout date enough time to spend one night, so 2 different days? Tried to reach the booking platform trip.com by phone, but it was just an automatic replay and useless. I am really disappointed, and I found the hotel's advertisements on the booking platform trip.com misleading and just unacceptable. I don't know who holds the responsibility of what happened, the hotel, or the platform trip.com ? but it is misleading and unacceptable, and both share the responsibility.

這次來武漢旅遊選擇了桔子酒店（武漢站店），體驗感完全超出了我的預期，必須給個大大的好評！ 📍 地理位置無敵便利： 對於火車出行的旅客來説非常便利，酒店離武漢火車站非常近，拖着行李箱步行幾分鐘就能到，完全不用為趕車和打車煩惱，省時又省心。 🏠 房間温馨又智能： 我預訂的是大床房，一進門就感覺很舒心。 · 乾淨整潔：房間打掃得一塵不染，沒有任何異味，光腳踩在地板上都很放心。 · 明亮通透：帶的外景窗讓白天房間的採光很好，視野開闊，心情也跟着明朗起來。 · 智能體驗：特別要誇一誇“小度”智能管家！動動嘴就能控制燈光、窗簾和空調，科技感十足，也非常方便。玩了一天回來，直接“躺平”操控一切的感覺太棒了！ · 貼心配置：房間裏的迷你冰箱和水吧很實用，夏天能冰鎮飲料，隨時能喝到冷水，細節滿分。 💁 服務熱情周到： 從辦理入住到離店，前台的工作人員始終面帶微笑，態度親切友好，讓人有賓至如歸的感覺。服務很主動，有什麼需求響應也很快，非常貼心。 🥨早餐種類豐富多樣，還有武漢特色熱幹，可以不用專門跑出去就能吃到武漢特色。一樓前台還有檸檬水，桔子和咖啡，等待入住的時間也可以照顧好你的肚子！ 總而言之，這是一次近乎完美的入住體驗。無論是出差還是旅遊，如果你需要從武漢站出發或抵達，桔子酒店（武漢站店）絕對是最佳選擇，強烈推薦！

房間很乾凈，酒店前台服務非常好，酒店位置很方便，就在武漢站旁邊，距離武漢4號線5號線地鐵站也非常近。